We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Michael Basic Subscription, can I upgrade after?Closed Pre-purchase questions for Amelia   Updated May 18, 2021 at 10:10pm   2 Most recent comment from [deleted]:Hi, Michael!Thank you for your inquiry.1. Yes, sure. If you upgrade the license, you will have to pay only the difference between the two licenses that will be calculated respectively (so, the time y ... Pedro Barata Purchase AmeliaClosed Pre-purchase questions for Amelia   Updated May 17, 2021 at 8:25pm   2 Most recent comment from [deleted]:Hi, Pedro!Thank you for your inquiry.As far as I know, some of our customers use Amelia for a similar business, but it depends on your particular requirements, of course.First of all, there are two ty ... andres fuentes Plugin CompatClosed Pre-purchase questions for Amelia   Updated May 17, 2021 at 8:07pm   2 Most recent comment from [deleted]:Hi, Andres!Thank you for your inquiry.We didn't receive any complaints regarding Amelia's compatibility with the Flatsome theme.Also, before purchasing the plugin, you can test Amelia Lite. ... Xanthi Syrakou calender days questionsClosed Pre-purchase questions for Amelia   Updated May 17, 2021 at 11:42am   2 Most recent comment from [deleted]:Hi, Xanthi!Thank you for your inquiry.Yes, it is possible to set Working days in Amelia and to assign different Services to different days. Also, it's possible to set Special days in case some of ... Markus Saalomon Multi-translationClosed Pre-purchase questions for Amelia   Updated May 17, 2021 at 9:21am   12 Most recent comment from Miloš Jovanović:Hi Nikolaj,Yes, for both. For back-end (and part of the front-end), you change the language on the WordPress General Settings or include .po file if that translation doesn't exist, and for names ... Alessandro group bookingClosed Pre-purchase questions for Amelia   Updated May 14, 2021 at 10:34pm   2 Most recent comment from [deleted]:Hi, Alessandro!Thank you for your inquiry.In Amelia, both options are possible: you can set it the way that once a group of people books an appointment, this time slot becomes unavailable for further ... Robert Alexander Horn PeriodClosed Pre-purchase questions for Amelia   Updated May 14, 2021 at 9:57pm   2 Most recent comment from [deleted]:Hi, Robert!Thank you for your inquiry.If by a period you mean multiple days in a row, then it can be achieved only with Events in Amelia, since Services can last for up to 23h 30mins. But Events can l ... thomas gostkowski email - first setupClosed Pre-purchase questions for Amelia   Updated May 14, 2021 at 2:31pm   2 Most recent comment from [deleted]:Hi, Thomas!Thank you for your inquiry.Do you mean to use your email address for the purchase? Yes, sure. You can purchase amelia with your email address now and then request the ownership transfer fro ... Chris Event sync Google/OutlookClosed Pre-purchase questions for Amelia   Updated May 14, 2021 at 12:39pm   2 Most recent comment from [deleted]:Hi Chris, thank you for reaching out to us, and for taking interest in Amelia! Unfortunately, synchronization with Outlook calendar as well is not supported for Events at the moment, just for Services ... Andrea Mariani Packages of ServicesClosed Pre-purchase questions for Amelia   Updated May 14, 2021 at 12:23pm   4 Most recent comment from [deleted]:Hi Andrea,thank you so much for the kind reply!In that case, yes - you can just set up the payments to be On Site; Basic covers everything that you see on our website, except for Packages, and use on ... Adriaan Payment CheckoutClosed Pre-purchase questions for Amelia   Updated May 13, 2021 at 11:29am   4 Most recent comment from [deleted]:Hi, Adriaan,Thank you for the clarification.It is possible to hide the Employee selection drop-down with a custom CSS that we can provide you. Then, an Employee will be selected by Amelia randomly.But ... Miriam Olivares Question about the pluginClosed Pre-purchase questions for Amelia   Updated May 12, 2021 at 7:40pm   2 Most recent comment from [deleted]:Hi, Miriam!Thank you for your inquiry.Please make sure that you set the Employee's working hours in his/her profile, and that this Service is assigned to the Employee and added to the Working hou ... Shay Williams Event PricingClosed Pre-purchase questions for Amelia   Updated May 12, 2021 at 12:49pm   2 Most recent comment from [deleted]:Hi Shay,thank you for taking interest in Amelia, and for contacting usUnfortunately we only have fixed prices at the moment within Amelia features.You can suggest that as a feature request here, or ch ... Davide Google calendar integrate basic plugin versionClosed Pre-purchase questions for Amelia   Updated May 12, 2021 at 10:26am   2 Most recent comment from [deleted]:Hi Davide,thank you for taking interest in Amelia, and for reaching out to usYes, Amelia Basic Licence includes the integration with Google Calendar.Please let me know if you need anything else, I ... Marc Figuerola Reservations by days and by hoursClosed Pre-purchase questions for Amelia   Updated May 11, 2021 at 10:54pm   4 Most recent comment from [deleted]:Hi, Marc!I'm glad I could help.I'm afraid, at the moment Catalan isn't included in Amelia's languages.However, you can translate Amelia with POEDIT or Loco Translate yourself. We w ...