We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Tyrone Murray Questions on AmeliaClosed Pre-purchase questions for Amelia   Updated June 17, 2021 at 9:19am   2 Most recent comment from [deleted]:Hi TyroneThank you for reaching out to us.1. You can have custom fields in Amelia that you can add to the booking form so you can ask what is relevant for your use-case. Detailed explanation on the c ... Esther Gambrell Customer not updatingClosed Pre-purchase questions for Amelia   Updated June 16, 2021 at 9:59pm   2 Most recent comment from [deleted]:Hi, Esther!Thank you for choosing Amelia.Please make sure that you have no Employee or Customer user with the same email address that your Admin user has since it can result in mixed permissions whic ... Outpeak SL Multilingual translation/Rule to assign bookings to employees when they are hiddenClosed Pre-purchase questions for Amelia   Updated June 16, 2021 at 2:43pm   6 Most recent comment from [deleted]:You're welcome, I am glad I could helpIf there is anything else we can assist you with please don't hesitate to open a new ticket.Have a wonderful day!  OmegaPrime NEED HELP ASAP!!!!Closed Pre-purchase questions for Amelia   Updated June 16, 2021 at 12:57pm   3 Most recent comment from OmegaPrime:Thank You. I will do that now. John Griffin Length of bookingClosed Pre-purchase questions for Amelia   Updated June 16, 2021 at 11:38am   2 Most recent comment from [deleted]:Hi, John!Thank you for your inquiry.I'm afraid, at the moment each Service can last only up to 23h 30mins in Amelia. Therefore, probably, that can be achieved with Events that can last for multi ... Athar Pre-purchase queryClosed Pre-purchase questions for Amelia   Updated June 16, 2021 at 4:53am   6 Most recent comment from Athar:Thank you. You're the best Richard Lilley outlook syncClosed Pre-purchase questions for Amelia   Updated June 15, 2021 at 12:14pm   2 Most recent comment from [deleted]:Hi Richard,thank you for reaching out to usYou can sync as many employees as you have to their individual calendar. Also, you can do this directly from Amelia, by setting the connection up in Amelia a ... Tara Customer Import FunctionClosed Pre-purchase questions for Amelia   Updated June 15, 2021 at 12:12pm   2 Most recent comment from [deleted]:Hi Tara,thank you so much for contacting us, and for taking interest in AmeliaAt the moment, it's not possible to import data to Amelia, I'm afraid. You can only import customers, you could ... Hasinthaka Amelia SubscriptionClosed Pre-purchase questions for Amelia   Updated June 15, 2021 at 12:10pm   2 Most recent comment from [deleted]:Hi, Hasinthaka!Sorry for the delayed response.And thank you for your inquiry.If you purchase an annual license and you don't renew the subscription once it gets expired (in other words, don' ... Nidhesh Billore Payment IntegrationClosed Pre-purchase questions for Amelia   Updated June 15, 2021 at 10:47am   6 Most recent comment from [deleted]:Hi Nidesh Yes, we recently added a possibility for you to manage your domains in our store. So, simply access the store and you will see the Manage domains button, so you can delete the old domain th ... Diego urgent questions about the amelia pluginClosed Pre-purchase questions for Amelia   Updated June 15, 2021 at 8:07am   2 Most recent comment from [deleted]:Hi Diego,thank you for reaching out to usThere is a filter for the standard booking to choose Service, Category, Employee, and there is a classic Search View.Now, I am not sure what you refer to as "t ... Jesus RAmos conflicto con elementorClosed Pre-purchase questions for Amelia   Updated June 15, 2021 at 7:45am   4 Most recent comment from [deleted]:Hi Jesus,thank you for the kind replyI apologize for the later response, as we don't work on weekends.Unfortunately, privacy is the same reason why we don't use Teamviewer (it's a bit t ... jenny Hardman two way sync with google?Closed Pre-purchase questions for Amelia   Updated June 12, 2021 at 12:13am   2 Most recent comment from [deleted]:Hi, Jenny,Thank you for your inquiry.Yes, Amelia has synchronization with Google Calendar. With this sync, appointments from Amelia are transferred to Google Calendar, and busy slots in Google Calenda ... Charles Gonzalez Working outside of the U.S.?Closed Pre-purchase questions for Amelia   Updated June 10, 2021 at 12:49pm   7 Most recent comment from [deleted]:Hi Charles,For the fund retrieval you would need to reach out to Stripe or PayPal to check with them, as Amelia will accept any PayPal for the amount to be sent to (your customers should be charged in ... Charles Gonzalez Check out and CurrencyClosed Pre-purchase questions for Amelia   Updated June 10, 2021 at 11:14am   2 Most recent comment from [deleted]:Hi Charles, thank you for taking interest in Amelia, and for your kind inquiryAmelia has several payment methods available:Mollie PaymentWooCommerceStripePayPalWe also have Colombian Peso available a ...