We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

niels Pre Sales QuestionClosed Pre-purchase questions for Amelia   Updated May 24, 2021 at 12:15pm   6 Most recent comment from [deleted]:Hello Niels,thank you for your time, and for the kind replyI apologize for the later response as we don't work on weekends.If you have time, you can leave the limitation as a suggestion on our Fe ... Bruno Pinto Function questionClosed Pre-purchase questions for Amelia   Updated May 24, 2021 at 11:10am   2 Most recent comment from [deleted]:Hi, Bruno!Sorry for the delayed response, we don't work on weekends.And thank you for your inquiry.I'm afraid, there are no current built-in features that would allow setting Appointments th ... Sinclair Ashman Versions of the plug-inClosed Pre-purchase questions for Amelia   Updated May 21, 2021 at 10:15pm   9 Most recent comment from [deleted]:Sinclair,I'm glad I could help.Feel free to contact us if you have any other questions.Best Regards.  Lucas Pusset Question ZoomClosed Pre-purchase questions for Amelia   Updated May 21, 2021 at 8:10pm   2 Most recent comment from [deleted]:Hi, Lucas!Thank you for your inquiry.At the moment, it's possible to connect only one Zoom account to Amelia and add each Employee as a User under this account. I'm not sure if Zoom has such ... lujeffcoat CreditsClosed Pre-purchase questions for Amelia   Updated May 21, 2021 at 1:14pm   2 Most recent comment from [deleted]:Hi there,thank you for taking interest in Amelia, and for reaching out to usAre you referring to Events? If so, unfortunately, that isn't a planned feature yet; if you suggest it here, users will ... Delimited Booking Blocks of AppointmentsClosed Pre-purchase questions for Amelia   Updated May 21, 2021 at 8:25am   2 Most recent comment from [deleted]:Hello,thank you for taking interest in Amelia, and for reaching out to usAmelia can do something like this with Recurring Appointments - you would create a service that is Recurring, and when booking, ... Arangesan Ravichandran amelia support with divi theme?Closed Pre-purchase questions for Amelia   Updated May 20, 2021 at 11:49pm   2 Most recent comment from [deleted]:Hi, Arangesan!Thank you for your inquiry.Yes, as far as we know (and according to our tests) Amelia is compatible with Divi Theme.However, I'd like to mention that we have a 15 days money-back g ... Julian Hardenne Queuing systemClosed Pre-purchase questions for Amelia   Updated May 20, 2021 at 1:37pm   2 Most recent comment from [deleted]:Hi Julian,thank you for reaching out to usYou can set up a maximum of attendees in services, and Allow Booking Above Max Capacity; in this way all bookings will be pending so that they can be manually ... Nicole No confirmation email was sentClosed Pre-purchase questions for Amelia   Updated May 20, 2021 at 11:55am   3 Most recent comment from [deleted]:Hi Nicole!Closing this ticket as per correspondence we had; if you need anything else please feel free to open up a new one yuval not working with elementor pop-upClosed Pre-purchase questions for Amelia   Updated May 25, 2021 at 10:15am   7 Most recent comment from [deleted]:Hi, Yuval!Sorry for the delayed response.The pop-ups don't work with Amelia Lite due to the limitations that this version has.You can purchase a license and test the pop-ups with it. We have 15 d ... Justin Avery amelia not workingClosed Pre-purchase questions for Amelia   Updated May 19, 2021 at 2:38pm   2 Most recent comment from [deleted]:Hi Justin,thank you for reaching out to us!Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, check his wo ... Renaud Duval client "crm"Closed Pre-purchase questions for Amelia   Updated May 19, 2021 at 2:22pm   4 Most recent comment from [deleted]:Hi Renaud,thank you for the kind reply.Amelia currently does not have a tab Customer menu, so in order to assist you better I'd kindly ask you to provide the exact title of the tab or a screensho ... Sujoy Event booking based on user locationClosed Pre-purchase questions for Amelia   Updated May 19, 2021 at 10:54am   2 Most recent comment from [deleted]:Hi Sujoy,thank you for reaching out to us, and for taking interest in AmeliaAmelia does not have geo limitation (to not allow customers from certain postal codes to book); however, there is a workarou ... Pascal ?Closed Pre-purchase questions for Amelia   Updated May 19, 2021 at 10:04am   2 Most recent comment from [deleted]:Hi, Pascal!Thank you for your inquiry.At the moment, a Service in Amelia can last only up to 23h 30min. However, Events can last for multiple days, so maybe they can be an alternative in this case. Al ... Robyn Openshaw Backend Demo, Booking Limitations, Refunds, Sales TaxClosed Pre-purchase questions for Amelia   Updated May 18, 2021 at 10:25pm   6 Most recent comment from [deleted]:Yes, what a coincidenceI'm glad I could help.Please feel free to ask us any other questions you might have.Best Regards.