We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Youness Need informationsClosed Pre-purchase questions for Amelia   Updated August 30, 2021 at 8:39pm   2 Most recent comment from [deleted]:Hi, Youness,Thank you for your inquiry.We have some clients that use Amelia for their online courses, so theoretically, it can work the way you require.Amelia has options for online payments (PayPal, ... Martin De Smit paymentClosed Pre-purchase questions for Amelia   Updated August 30, 2021 at 12:12pm   2 Most recent comment from [deleted]:Hi, Martin,Thank you for your purchase.Unfortunately, all the payments go through our reseller Paddle, therefore we cannot change the way they are being proceeded since it's not happening on our ... Anil Valbh Customization work with AmeliaClosed Pre-purchase questions for Amelia   Updated August 30, 2021 at 10:59am   2 Most recent comment from [deleted]:Hi, Anil,Thank you for reaching out to us.I'm afraid, our developers are very busy at the moment, so they won't be having the time for custom work in the near future. But we can recommend t ... Athar Stripe payment failedClosed Pre-purchase questions for Amelia   Updated August 30, 2021 at 10:34am   2 Most recent comment from [deleted]:Hi, Athar,Thank you for reaching out to us.1. I'm afraid, at the moment it's only possible to set one currency in Amelia. We have multi-currency feature on our to-do list, but I cannot tell ... Anthony Does Amelia integrate with Google Calendar ?Closed Pre-purchase questions for Amelia   Updated August 29, 2021 at 1:33pm   4 Most recent comment from [deleted]:Hi AnthonyThank you for explaining; I'm afraid that Amelia does not have this kind of integration at the moment.All bookings can be made only in Amelia directly; you can integrate Google Calendar ... Abhimanyu Bhowmik Query about feature multi service appointment bookingClosed Pre-purchase questions for Amelia   Updated August 29, 2021 at 1:32pm   2 Most recent comment from [deleted]:Hi Abhimanyu,thank you for reaching out to us This can only be achieved with the feature Packages at the moment; Amelia cannot add multiple items to cart after the booking, but you can use Packages ... Martin De Smit wpml compatibilityClosed Pre-purchase questions for Amelia   Updated August 29, 2021 at 12:52pm   2 Most recent comment from [deleted]:Hi Martin!We have added a multilingual option for WPML recently; you can check it out here.We are also working on expanding Amelia's linguistic capabilities for the future Francisco José González Pavón Is Amelia in Spanish?Closed Pre-purchase questions for Amelia   Updated August 28, 2021 at 11:37am   5 Most recent comment from [deleted]:Hi Marc and Bernandino,thank you so much for the kind input!I'm glad that you're satisfied with Amelia and that current translation level works for you; we will make sure to update it as soo ... Daniel Duran Amelia BásicoClosed Pre-purchase questions for Amelia   Updated August 27, 2021 at 9:51pm   2 Most recent comment from [deleted]:Hi, Daniel,Thank you for reaching out to us.The official language of our support is English, so I will have to use Google translate for our communication. I would like to apologize for the possible m ... Bob Ward supported payment gatewaysClosed Pre-purchase questions for Amelia   Updated August 26, 2021 at 10:18pm   2 Most recent comment from [deleted]:Hi, Bob,Thank you for your inquiry.At the moment we don't have integration with bill2pay, but probably it can be used through our integration with WooCommerce or Mollie if one of these payment ... Stuart Hopper refundsClosed Pre-purchase questions for Amelia   Updated August 26, 2021 at 10:00pm   4 Most recent comment from [deleted]:Stuart,I'm sorry for that.Yes, automatic refunds are on our to-do list for future updates. They weren't implemented yet since Amelia doesn't save payment details of the Customers (what ... Fabien employee google syncClosed Pre-purchase questions for Amelia   Updated August 26, 2021 at 2:49pm   2 Most recent comment from [deleted]:Hi Fabien,thank you for reaching out to us and taking interest in AmeliaYes, they would need to choose the exact calendar they want to connect to their Employee Google Sign In. Robin Tindall Syncing with other calendarsClosed Pre-purchase questions for Amelia   Updated August 25, 2021 at 1:18pm   2 Most recent comment from [deleted]:Hi, Robin,Thank you for your inquiry.1. Google integration works almost 2 ways, we can say 1,5 ways: bookings from Amelia are being transferred to G Cal, and busy slots in G Cal are getting blocked f ... Konn Lavery Calendar with Specific CategoryClosed Pre-purchase questions for Amelia   Updated August 25, 2021 at 12:28pm   8 Most recent comment from [deleted]:Anytime Konn!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. OmegaPrime PRIVATE TICKET #2853206Closed Pre-purchase questions for Amelia   Updated August 24, 2021 at 12:26pm   6 Most recent comment from OmegaPrime:Hi Liza,Thank You Ivana did reply.