We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Echeta Appointment PaymentsClosed Pre-purchase questions for Amelia   Updated August 12, 2021 at 10:45pm   2 Most recent comment from [deleted]:Hi, Echeta,Thank you for your inquiry.Yes, sure. Amelia has three payment options: on-site (i.e. at the spot), online and deposit (when a part of the payment is being paid online at the moment of boo ... David Lopez questionClosed Pre-purchase questions for Amelia   Updated August 12, 2021 at 10:18pm   4 Most recent comment from [deleted]:Hi, David,Thank you for your inquiry.Basically, the main difference is the number of domains Amelia can be installed on:Basic license - 1 domainPro license - 3 domainsDeveloper license - unlimited do ... Isabel Chavarria QuestionsClosed Pre-purchase questions for Amelia   Updated August 12, 2021 at 12:19pm   4 Most recent comment from [deleted]:Hi, Isabel,Thank you for your inquiry.You can buy Amelia on our site: https://wpamelia.com/pricing/Just select the license that you'd like to purchase (I guess it's Pro annual), and click ... Ryan Kimber Amelia FeaturesClosed Pre-purchase questions for Amelia   Updated August 11, 2021 at 11:33pm   2 Most recent comment from [deleted]:Hi, Ryan,Thank you for your inquiry.Way to add multiple Attendees into attendance sheets(Multi select) rather than 1 at a time. - Yes, it is possible to have Appointments with a Capacity >1 in Ameli ... Manpreet Change of EmailClosed Pre-purchase questions for Amelia   Updated August 11, 2021 at 7:55am   4 Most recent comment from [deleted]:Hi Manpreet,thank you for the information!The account email was changed to [email protected] you have any further questions or issues, please feel free to open a new ticket, and we'll gladly ... Arnulfo Lualhati Customre BarcodeClosed Pre-purchase questions for Amelia   Updated August 11, 2021 at 7:24am   2 Most recent comment from [deleted]:Hi Arnulfo,thank you for reaching out to us, and for taking interest in AmeliaI'd be happy to advise about Amelia's features so that you and your client can see if it's suitable for you ... Matt Travers How Do You Add A Package To A ClientClosed Pre-purchase questions for Amelia   Updated August 10, 2021 at 10:01am   4 Most recent comment from [deleted]:Hi Matt,thank you for contacting backAt the moment maximum can be set only for service per one slot, or for employee per one slot. You would need to divide the needed number per daily slots to achiev ... Dsofo Auto refund on cancellationClosed Pre-purchase questions for Amelia   Updated August 9, 2021 at 10:38am   4 Most recent comment from [deleted]:Hi, Dsofo,As my colleague Blaženka mentioned, unfortunately, Amelia isn't an open-source plugin, so we won't be able to share the source code with you.Also, if you consider customization ... Sergio Usón Questions about AmeliaClosed Pre-purchase questions for Amelia   Updated August 9, 2021 at 10:34am   2 Most recent comment from [deleted]:Hi Sergio,thank you for reaching out to us and for taking interest in AmeliaI'll be happy to advise about the plugin abilities:1. You can have limited amount off appointments per one service dura ... Johnathan Pricing of packages and servicesClosed Pre-purchase questions for Amelia   Updated August 7, 2021 at 4:14pm   6 Most recent comment from [deleted]:Hi JohnathanYes, this is possible, since they are basically two different websites and have their own separate databases, the only thing is that you cannot go to your Amelia calendar on the main doma ... Matt Travers Additional Customer FieldsClosed Pre-purchase questions for Amelia   Updated August 7, 2021 at 3:08pm   4 Most recent comment from [deleted]:Hi MattUnfortunately this cannot be achieved using the plugin's builtin features. I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do ... Jonathan Can I use this plugin for a ConferenceClosed Pre-purchase questions for Amelia   Updated August 7, 2021 at 2:34pm   2 Most recent comment from [deleted]:Hi JonathanThank you for reaching out to us.I would suggest using Events for this and you can add descriptions for the events, but you would have to add your employees' profiles description some ... Victor rodriguez query about function on employee and locationsClosed Pre-purchase questions for Amelia   Updated August 6, 2021 at 1:12pm   2 Most recent comment from [deleted]:Hi VictorThank you for reaching out to us.Once you create employee and locations, in the employees working hours you can set for each working period different location, so you can even set different l ... Yasmine ACHGAF Not working daysClosed Pre-purchase questions for Amelia   Updated August 6, 2021 at 12:24pm   4 Most recent comment from [deleted]:Hi YasmineIn that case you would need to set these days individually as special days/periods in employee's profiles.It is not possible to set a different working hours period for a future time a ... Maryam pre-saleClosed Pre-purchase questions for Amelia   Updated August 6, 2021 at 8:36am   2 Most recent comment from [deleted]:Hi Maryam!Thank you for taking interest in Amelia, and for reaching out to usWe don't have this feature in our roadmap currently; however, few customer did inquire about it, so I'll kindly ...