We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

adeel CustomizationClosed Pre-purchase questions for Amelia   Updated August 24, 2021 at 12:16pm   4 Most recent comment from [deleted]:Adeel,Sorry for the delayed response.I'm afraid, it's not possible at the moment with the current built-in features in Amelia.It probably can be done with some custom work, but our developer ... Francis Meleard Price into date calendarClosed Pre-purchase questions for Amelia   Updated August 24, 2021 at 10:07am   2 Most recent comment from [deleted]:Hi Francis,thank you for reaching out to usAt the moment, prices can be set per service or per employee (if you have multiple employees per one service).Unfortunately, prices can't be listed next ... Quentin Castellano Pre-Purchase / Location limit bookingClosed Pre-purchase questions for Amelia   Updated August 24, 2021 at 9:36am   4 Most recent comment from [deleted]:Hi QuentinUnfortunately Amelia doesn't have any particular way to set booking limitations.If you want to allow multiple clients booking the same time slot this can be achieved by increasing the ... Jude Richard Double bookingClosed Pre-purchase questions for Amelia   Updated August 23, 2021 at 4:47pm   2 Most recent comment from Miloš Jovanović:Hi Jude,Thank you for your interest in our plugin.Unfortunately, two different services assigned to the same employee cannot be booked at the same time. The only solution would be if you assign these ... Andres Arias Is possible make a plan upgrade?Closed Pre-purchase questions for Amelia   Updated August 23, 2021 at 3:21pm   2 Most recent comment from [deleted]:Hi Andres,thank you for reaching out to us, and for taking interest in AmeliaSure - you can upgrade from Basic to Pro anytime; just contact us and provide the email you purchase Basic with, and let us ... Jon Multi-Location Capability?Closed Pre-purchase questions for Amelia   Updated August 23, 2021 at 11:48am   5 Most recent comment from [deleted]:Hi Jon-If you are using only one website to manage different brands on different locations you will be able to use the same Amelia calendar and assign the same employees to different locations, howeve ... SkyCity Marketing Multi-vendorClosed Pre-purchase questions for Amelia   Updated August 22, 2021 at 1:19pm   2 Most recent comment from [deleted]:Good day!Thank you for your inquiry.Unfortunately, there is no option for our plugin to be used as a proper multi-vendor platform. The settings in Amelia are made for one business/company mostly. All ... Matt Stephens Could Amelia be implemented as an in-app solution for my clients' employeesClosed Pre-purchase questions for Amelia   Updated August 22, 2021 at 1:16pm   2 Most recent comment from [deleted]:Hi, Matt,Thank you for reaching out to us.At the moment, Amelia has no integration with HubSpot. It probably can be done with some custom work, but our developers are very busy at the moment, so th ... Domenic Amelia is not loading on pageClosed Pre-purchase questions for Amelia   Updated August 22, 2021 at 12:49pm   2 Most recent comment from [deleted]:Hi, Domenic,Thank you for reaching out to us.Please make sure that you assigned your Services to at least one Employee, and that Sevices fit into the Employee's working hours (including Buffer t ... Cristian Two reservaion for same slot.Closed Pre-purchase questions for Amelia   Updated August 21, 2021 at 10:06am   6 Most recent comment from [deleted]:Hi, Cristian,Sorry for the delay.1. I'm afraid, it cannot be achieved with built-in features in Amelia since this is Amelia's logic: from the Employee's point of view, two Appointments ... Mohamed Amer Shortcode IssuesClosed Pre-purchase questions for Amelia   Updated August 20, 2021 at 2:07pm   4 Most recent comment from [deleted]:I'm glad it worked MohamedIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Kolby Lewis Is this a good tool for my staffClosed Pre-purchase questions for Amelia   Updated August 20, 2021 at 9:40am   4 Most recent comment from [deleted]:Hi KolbyI'm afraid, at the moment it's not possible to connect multiple Zoom accounts to Amelia. You can connect only one business account (since free accounts don't have the multi-user ... Mohammad Khyrul Islam Punom Step by step booking form customization issueClosed Pre-purchase questions for Amelia   Updated August 19, 2021 at 10:14pm   2 Most recent comment from [deleted]:Hi, Mohammad,Thank you for your inquiry.I'm afraid, at the moment it's not possible to change the order of the booking steps in the booking form. Each step triggers the next one, that' ... Alex Packages of servicesClosed Pre-purchase questions for Amelia   Updated August 19, 2021 at 10:06pm   2 Most recent comment from [deleted]:Hi, Alex,Thank you for your inquiry.At the moment, only a Customer can book Appointments from a package on the Customer Panel. It is not possible to book Appointments from Packages on the back-end, u ... Sam Upselling PackagesClosed Pre-purchase questions for Amelia   Updated August 18, 2021 at 11:53am   2 Most recent comment from [deleted]:Hi Sam,thank you for reaching out to us!I'm afraid that upselling items and extras are currently not available in the packages.I'll kindly ask you to add it as a feature suggestion on this ...