We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Manuel Bulk Upload of EventsClosed Pre-purchase questions for Amelia   Updated August 17, 2021 at 8:18pm   2 Most recent comment from [deleted]:Hi, Manuel,Thank you for your inquiry.As far as I understand, you want to import data to Amelia from a file, is that correct?If so, then, unfortunately, at the moment Amelia doesn't support data ... Ujan Shrestha Is it possible to build Multi vendor Hotel Booking Platform using AleliaClosed Pre-purchase questions for Amelia   Updated August 17, 2021 at 11:04am   2 Most recent comment from [deleted]:Hi UjanThank you for reaching out to us. Unfortunately it is not. There has been requests for multivendor, especially recently, to be honest. There is a number of interested clients for this feature. ... Erik Amelia - Registration formClosed Pre-purchase questions for Amelia   Updated August 16, 2021 at 8:01pm   2 Most recent comment from [deleted]:Hi, Erik,Thank you for your inquiry.1. In Amelia, Employees and Customers cannot sign up themselves. Thus, Employees should be added by Admin on the back-end, and Customers get their accounts after t ... Claudia Checking if all services needed are includedClosed Pre-purchase questions for Amelia   Updated August 16, 2021 at 7:54pm   2 Most recent comment from [deleted]:Hi, Claudia,Thank you for reaching out to us.in studio and online private appointments and group classes.  - Yes, Amelia has Zoom integration, so classes can be performed online as well.Group class ... Nathan Morris SSO for CustomersClosed Pre-purchase questions for Amelia   Updated August 16, 2021 at 5:22pm   9 Most recent comment from [deleted]:Hi VirajWe'll kindly ask you to add it as an integration suggestion on this page.  Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so h ... Rohan currency issueClosed Pre-purchase questions for Amelia   Updated August 16, 2021 at 8:41am   2 Most recent comment from [deleted]:Hi, Rohan,Thank you for sharing. If you open these tickets, you will see that most of them are related to incorrect settings (for example, the payment system doesn't support the currency that w ... Zoran Jeremic Booking office space per hourClosed Pre-purchase questions for Amelia   Updated August 15, 2021 at 2:48pm   2 Most recent comment from [deleted]:Hi there,thank you for reaching out to usOur support is in English however if you are familiar with Serbian and it would be easier to continue the correspondence in that language please let me know.In ... Cathy Goodman Pre-Purchase QuestionClosed Pre-purchase questions for Amelia   Updated August 15, 2021 at 2:46pm   2 Most recent comment from [deleted]:Hi Cathy!Thank you for taking interest in Amelia and for reaching out to usIt's always the best to have all the information before the purchase.You can set up employees as e-bikes, however, for t ... Gerald Payment hhmethodsClosed Pre-purchase questions for Amelia   Updated August 15, 2021 at 2:06pm   2 Most recent comment from [deleted]:Hi Gerald,thank you for taking interest in Amelia and for reaching out to usAt the moment, we only have those methods available; you can check if WooCommerce has plugins for Mercadopago or Transbank.I ... Carolina can i change default formClosed Pre-purchase questions for Amelia   Updated August 15, 2021 at 2:03pm   4 Most recent comment from [deleted]:Hi Carolina!Thank you for contacting backThe default language of your Amelia will be the one that you have chosen in the WordPress settings. The plugin and labels can be translated using POEDIT or L ... Stuart Course adaptationsClosed Pre-purchase questions for Amelia   Updated August 14, 2021 at 11:38am   2 Most recent comment from [deleted]:Hi Stuart!Thank you for reaching out to usService limit is currently 1 day, I'm afraid; you can offer packages or recurring services but booking of one would not automatically book the other. Matt Travers Appointment Edit Grey OutClosed Pre-purchase questions for Amelia   Updated August 14, 2021 at 8:53am   2 Most recent comment from [deleted]:Hi Matt,thank you for reaching out to usPlease make sure that you have a full version of Amelia and that there are no double Amelias in WordPress > Plugin.Also, it needs to be version 4.1.Please check ... Hans-Martin Invoicing to customersClosed Pre-purchase questions for Amelia   Updated August 13, 2021 at 9:58am   6 Most recent comment from [deleted]:Hans-Martin,Sorry for disappointing you.Please feel free to contact us if you have any other questions.Best Regards. Yasmine ACHGAF Hide employeeClosed Pre-purchase questions for Amelia   Updated August 13, 2021 at 9:53am   5 Most recent comment from [deleted]:Yasmine,I'm glad I could help.Please let us know if you have any other questions.Best Regards. Valerie Offer multiple payment currenciesClosed Pre-purchase questions for Amelia   Updated August 13, 2021 at 8:46am   4 Most recent comment from [deleted]:Hi Sandor!Exactly - that's why I mentioned that I can't guarantee it will work, as Amelia is essentially a "one time transaction" plugin.As WC Multicurrency is not our plugin, on the other h ...