We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Steven Aylward If/Or statements for NotificationsClosed Pre-purchase questions for Amelia   Updated September 25, 2021 at 3:59pm   2 Most recent comment from [deleted]:Hi, Steven,Thank you for reaching out to us.I'm afraid, at the moment it's not possible with current built-in features in Amelia.You can disable the "Send Event Invitation Email" option in ... Leonardo Rounded Hour Times?Closed Pre-purchase questions for Amelia   Updated September 25, 2021 at 3:16pm   6 Most recent comment from [deleted]:Leonardo,Yes, you are absolutely right. Unfortunately, at the moment it's the only available solution. I will forward your request to our developers, hopefully, they will find a way to round the ... sercan SMS - Alpha Sender IDClosed Pre-purchase questions for Amelia   Updated September 23, 2021 at 9:14pm   5 Most recent comment from [deleted]:Hi, Sercan,Sorry for the delayed response.Could you please clarify if you activated Amelia on the Amelia -> Settings -> Activation page with the Envato API:If you activated Amelia, and the update opti ... Josue de Souza I need to understand if Amelia will help meClosed Pre-purchase questions for Amelia   Updated September 23, 2021 at 1:45pm   2 Most recent comment from [deleted]:Hi JosueThank you for reaching out to us.Unfortunately it is not possible to make such limitations with Amelia, referring to the first two points, but you can decide how much time in advance can a cl ... Traci event variation priceClosed Pre-purchase questions for Amelia   Updated September 23, 2021 at 1:27pm   8 Most recent comment from [deleted]:Hi DesignBurstIt is on the roadmap for a future update but we still don't have an exact ETA as there are more urgent features and bug fixes our developers are currently working on. I'll ki ... Jade Automate Payment Calculations at CheckoutClosed Pre-purchase questions for Amelia   Updated September 23, 2021 at 12:42pm   2 Most recent comment from [deleted]:Hi JadeThank you for reaching out to us.If I understand correctly you would like to have your clients book an already ongoing class? Unfortunately this is not possible with Amelia. Each service/event ... Leonardo Customer Time Slot SuggestionClosed Pre-purchase questions for Amelia   Updated September 23, 2021 at 11:12am   4 Most recent comment from [deleted]:Hi, Leonardo,Sorry for the delayed response.As my colleague Blazenka mentioned, you can collect this information through Custom Fields. It won't be possible to redirect your Customers to another ... omar m i cannot payClosed Pre-purchase questions for Amelia   Updated September 23, 2021 at 9:56am   2 Most recent comment from [deleted]:Hi omar m,Thank you for the inquiry.What kind of issue do you have when you try to purchase the plugin? Can you please send us the error message or some screenshot? Pablo Hernandez What is ¿Packs and Services Bullet?Closed Pre-purchase questions for Amelia   Updated September 23, 2021 at 9:54am   2 Most recent comment from [deleted]:Hi Pablo Hernandez,Thank you for your inquiry.Packages feature is an option to create a package of multiple appointments from the same or different services and give a discount to the total price to ... JuanPablo Cruz Prieto ReservationsClosed Pre-purchase questions for Amelia   Updated September 23, 2021 at 9:44am   2 Most recent comment from [deleted]:Hi JuanPablo Cruz Prieto,Thank you for your inquiry,"I am trying to implement a booking system that connects with my outlook calendar... so clients can see our outlook calendar and if we have a avail ... Leonardo Maximum number of appointments per dayClosed Pre-purchase questions for Amelia   Updated September 22, 2021 at 10:58am   4 Most recent comment from Aleksandar Vuković:Yeah, unfortunately, that's a 3rd party platform, so we can't add this feature, but I agree that it would be great. Leonardo Exclude Buffer time in the beginning and end of work days?Closed Pre-purchase questions for Amelia   Updated September 22, 2021 at 10:57am   4 Most recent comment from Aleksandar Vuković:If you have any further questions or issues, please let us know, Leonardo. Rohan Yoon buddyboss integrationClosed Pre-purchase questions for Amelia   Updated September 21, 2021 at 2:54pm   2 Most recent comment from [deleted]:Hi Rohan, Thank you, we are glad to see the new integration is useful.1. Amelia customers can see their bookings in the Amelia Customer panel.2. That shouldn't be done as each of the Amelia role ... Rodrigo Contreras sms in australiaClosed Pre-purchase questions for Amelia   Updated September 20, 2021 at 9:36pm   2 Most recent comment from Aleksandar Vuković:Hello Rodrigo.Thank you for your interest in Amelia.SMS prices in Australia are:There's no auto-recharge, and you'll need to recharge your account once it is low on funds.  Dominik Kaminski Requirements of bookingClosed Pre-purchase questions for Amelia   Updated September 19, 2021 at 2:28pm   2 Most recent comment from [deleted]:Hi, Dominik,Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.Regarding your requirements:1. Possibility to boo ...