We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Travis R Hedrick Register for multiple events in one checkout?Closed Pre-purchase questions for Amelia   Updated February 28, 2022 at 7:13am   4 Most recent comment from Marko Davidović:Hello Travis, This applies to everything, customers can book only one appointment/event at a time. The only way that customers can buy and book multiple appointments and multiple services in one booki ... Stefano Petruzzellis Package servicesClosed Pre-purchase questions for Amelia   Updated February 25, 2022 at 9:53am   4 Most recent comment from Uroš Jovanović:Hello Stefano,If the default appointment status is set to "Pending", you will be able to manually change the appointment status from the back-end or employees from the employee panel.Hope this helps y ... Matthew close event signup 1 hour before start?Closed Pre-purchase questions for Amelia   Updated February 24, 2022 at 3:21pm   2 Most recent comment from [deleted]:Hello MatthewThank you for reaching out to us.Yes, there's an option for that in Amelia.When creating an Event, you can either enable Booking closes when event starts option, or disable it and in ... Vaughan Walton Reconfiguring for room bookingsClosed Pre-purchase questions for Amelia   Updated February 24, 2022 at 2:15pm   2 Most recent comment from Uroš Jovanović:Hello Vaughan,Thank you for expressing interest in purchasing the Amelia plugin.You could create a service for each room you offer for rental and assign one employee for each of the services created. ... Aaron Payoneer integrationClosed Pre-purchase questions for Amelia   Updated February 24, 2022 at 1:52pm   2 Most recent comment from Marko Davidović:Hello Aaron, Thank you for purchasing our product, and for reaching out to us.Currently, there is no such feature built-in. Amelia have integration with several payment systems such as: PayPal, Moll ... Dr.Muhammad Abd El-Razik SMS costClosed Pre-purchase questions for Amelia   Updated February 24, 2022 at 11:56am   2 Most recent comment from Marko Davidović:Hello Dr.Muhammad Abd El-Razik, Thank you for your interest in our product.Unfortunately, you can't use your local API and unfortunately, we can't give you a different price for an SMS. The ... anani Lawson error code 403 and lifetime subscriptionClosed Pre-purchase questions for Amelia   Updated February 24, 2022 at 9:59am   6 Most recent comment from Marko Davidović:Hello Anani,Since you have our license, please write to us in the Amelia category, not in the pre-purchase, so that your questions go to the right sector. We are sending you the plugin again in the at ... Tim Bethke Booking PricingClosed Pre-purchase questions for Amelia   Updated February 24, 2022 at 9:49am   2 Most recent comment from Marko Davidović:Hello Tim, Thank you for your interest in our product.Yes, of course, price per person is calculated automatically you even have the option to allow your customers to bring someone with you.As for add ... GABRIEL VALLADOLID Employee front new appointmentClosed Pre-purchase questions for Amelia   Updated February 23, 2022 at 1:10pm   2 Most recent comment from Uroš Jovanović:Hello Gabriel,Thank you for reaching out to us.Unfortunately, there is no option for the employee to create new users as only Amelia Admin and Amelia Manager users can create employees.Please feel fre ... Diago Hiding FieldsClosed Pre-purchase questions for Amelia   Updated February 22, 2022 at 4:32pm   4 Most recent comment from Uroš Jovanović:Hello Diago,Glad to be able to assist you.Feel free to contact us if you have any other questions. Georgia Valença AdquisiciónClosed Pre-purchase questions for Amelia   Updated February 22, 2022 at 2:45pm   2 Most recent comment from [deleted]:Hello GeorgiaThank you for your interest in Amelia.1. You can synchronize your Employee's Google Calendars with Amelia.2. Not sure about this question, could you clarify?3. Unfortunately, there&# ... Carsten Question regarding ticket settings for EventsClosed Pre-purchase questions for Amelia   Updated February 22, 2022 at 12:55pm   2 Most recent comment from Marko Davidović:Hello Carsten, Thank you for your interest in our product.We have implemented this option recently. When creating an Event, you will see the Pricing tab, where you can set up a unique event price a ... Jamon Scott Plan required to have Stripe payment option.Closed Pre-purchase questions for Amelia   Updated February 22, 2022 at 9:56am   2 Most recent comment from Marko Davidović:Hello Jamon, Thank you for your interest in our product.Yes, it is and you can also use WooCommerce, Mollie, PayPal, and the onsite options. The only feature that is not included in the basic license ... Parag Dighe Notification to multiple employeesClosed Pre-purchase questions for Amelia   Updated February 22, 2022 at 7:51am   2 Most recent comment from [deleted]:Hi ParagI can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/2986870 For future reference, please don't open mult ... Parag Dighe Notification to multiple employeesClosed Pre-purchase questions for Amelia   Updated February 22, 2022 at 7:49am   2 Most recent comment from [deleted]:Hello ParagThank you for reaching out to us.There's an option "Send all notifications to additional addresses" in Amelia / Settings / Notifications. You can add your Amelia Manager's email t ...