We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

leonel set max appointmet per dayClosed Pre-purchase questions for Amelia   Updated February 17, 2022 at 9:30am   10 Most recent comment from Marko Davidović:Hello Leonel,We apologize for the delayed answer, we had national holidays and we didn't work for a few days. The custom fields don't show in the backend they are used as additional informat ... Sascha L. Service DescriptionClosed Pre-purchase questions for Amelia   Updated February 16, 2022 at 10:27am   2 Most recent comment from [deleted]:Hi SaschaThank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.If you have any more questions ... Stefan Müller Room booking without a employeeClosed Pre-purchase questions for Amelia   Updated February 15, 2022 at 11:54am   2 Most recent comment from [deleted]:Hi StefanThank you for reaching out to us.It is necessary to have at least one employee created for the plugin to work properly. This option is specifically for companies with several employees to mak ... Adrien Gautier Ability to give % bonus credit for each appointmentClosed Pre-purchase questions for Amelia   Updated February 15, 2022 at 11:42am   4 Most recent comment from [deleted]:Hi AdrienUnfortunately, something like this is not possible with the plugin's built-in features.You can help us to improve Amelia for you. Please feel free to search through our feature suggest ... Eimantas Amelia ADMIN iOS PanelClosed Pre-purchase questions for Amelia   Updated February 15, 2022 at 11:25am   2 Most recent comment from [deleted]:Hello EimantasThank you for reaching out to us.We don't have such thing, unfortunately. In Amelia, you can configure Front-End Employee Panel. It allows you to offer your employees an easy way to ... adrian martinez QuestionClosed Pre-purchase questions for Amelia   Updated February 15, 2022 at 9:50am   2 Most recent comment from Marko Davidović:Hello Adrian, Thank you for your interest in our product. Unfortunately currently, there is no such feature built-in. We don't have an option for displaying the room plan, but it is a good sug ... Markus Prevent double booking of same time slot for independent Amelia installationsClosed Pre-purchase questions for Amelia   Updated February 14, 2022 at 5:21pm   2 Most recent comment from Stanislav Snagovskiy:Hello Markus,Thank you for reaching out to us.With Google Synchronization, all employees in Amelia can sync their working schedule with their Google Calendar. Each appointment booked in Amelia will b ... Lindsey Hopkins Booking Weekly serviceClosed Pre-purchase questions for Amelia   Updated February 14, 2022 at 3:24pm   2 Most recent comment from [deleted]:Hello LindseyThank you for reaching out to us.You can use the Recurring Appointments feature for it. It gives your customers the ability to book an appointment that repeats by choosing the date and t ... Dylan Cromhout Amelia for multi-service websiteClosed Pre-purchase questions for Amelia   Updated February 14, 2022 at 1:54pm   2 Most recent comment from Marko Davidović:Hello Dylan,Thank you for your interest in our product.Currently, Amelia doesn't have the multi-vendor option. There is a possibility that it will be available in the future with the developer li ... Alain About payment optionsClosed Pre-purchase questions for Amelia   Updated February 14, 2022 at 9:03am   2 Most recent comment from [deleted]:Hi AlainThank you for reaching out to us.Unfortunately, at the moment there's no option to set recurring payments aka subscriptions in Amelia itself. One of the reasons is that Amelia doesn' ... hmt featuresClosed Pre-purchase questions for Amelia   Updated February 14, 2022 at 8:26am   5 Most recent comment from Uroš Jovanović:Hello,Thank you for clearing that up.In order for one service to be able to have multiple appointments at the same time, there need to be as many employees created and assigned to the same service. If ... Parag Dighe Email NotificationClosed Pre-purchase questions for Amelia   Updated February 11, 2022 at 2:59pm   6 Most recent comment from Marko Davidović:Hello Parag,This kind of issue can occur when Amelia is not updated to the latest version. You said that you want to test Amelia only and when we went to your site we saw that you have 4.4 version wh ... javier Una pregunta rapidaClosed Pre-purchase questions for Amelia   Updated February 11, 2022 at 2:36pm   2 Most recent comment from [deleted]:Hello JavierThank you for reaching out to us.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be ... Peter Walker Package purchasesClosed Pre-purchase questions for Amelia   Updated February 11, 2022 at 1:12pm   6 Most recent comment from Stanislav Snagovskiy:Dear Peter,You're welcome.There isn't a built-in integration for Activecampaign in Amelia, unfortunately, but you can probably use the Webhooks feature in Amelia to achieve what you need, ... you don\'t need to know running Amelia on localClosed Pre-purchase questions for Amelia   Updated February 10, 2022 at 2:58pm   4 Most recent comment from Marko Davidović:Hello,We test everything locally and we didn't have to adjust anything so that we can test it locally. Just update to 4.4.1 if you haven't already and please be sure to clear all cache and ...