We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Athanasios Mousiolis Translation issuesClosed   Amelia   Updated September 29, 2021 at 10:42am   2 Most recent comment from [deleted]:Hi, Athanasios, Sorry to hear that you faced this issue. Could you please try to disable the "Use already loaded VUE" option on the Amelia -> Customize page and clear the site and the browser cache? ... Scott CouponsClosed   Amelia   Updated September 29, 2021 at 10:41am   2 Most recent comment from [deleted]:Hi Scott!Thank you for reaching out to usYou can create a Coupon, but after adding a new event, you would need to add that event as one of the eligible ones in Amelia > Finance > Coupons for that part ... Prabuddh Kumar Align Image in centerClosed   Amelia   Updated September 29, 2021 at 10:35am   7 Most recent comment from Aleksandar Vuković:You're welcome Prabuddh. Glad I could help.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite ... Mariam ALMutairi inquiry about your productClosed   Amelia   Updated September 29, 2021 at 10:34am   2 Most recent comment from [deleted]:Hi, Mariam,Sorry for the delayed response.Yes, you can do that. Different prices can be set in the Employee's profile under the Assigned Services tab, for example:Hope that will help.Best Regard ... Anne-Carole Zbinden notificationClosed   Amelia   Updated September 29, 2021 at 10:09am   8 Most recent comment from [deleted]:Hi Anne-CaroleIf you want to allow your customers to reschedule their appointments you will need to enable this option from the Roles settings.Regarding the Zoom link we will need the screenshot from ... Irtaza Amelia AutoRenew SubscriptionClosed   Amelia   Updated September 29, 2021 at 9:43am   2 Most recent comment from [deleted]:Hi Irtaza,thank you for reaching out to usAll Yearly subscriptions are autorenewable.This option cannot be turned off to pay manually, you can only cancel the subscription fully, I'm afraid. Frederic Exporting eventClosed   Amelia   Updated September 29, 2021 at 9:15am   4 Most recent comment from Aleksandar Vuković:I don't have the SQL command, Fred, I always used the graphic interface of phpMyAdmin.Select all tables in the database:Scroll all the way down, and under "With Selected" choose Export:Then, ... Gamepitch Cannot Edit EventsClosed   Amelia   Updated September 29, 2021 at 8:44am   4 Most recent comment from Aleksandar Vuković:We're glad to hear that!Thanks for letting us know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Blaise Cosme Shortcode issues in Elementor ProClosed   Amelia   Updated September 29, 2021 at 8:29am   6 Most recent comment from [deleted]:Hi Blaise,thank you for letting us know! I'm happy to hear that.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Prabuddh Kumar Customer not receiving emailClosed   Amelia   Updated September 29, 2021 at 8:02am   4 Most recent comment from [deleted]:Hi Prabuddh,thank you for the kind replyThe test email for a notification can be found here:If you don't find it, please provide me a temporary WP-admin (administrator) user for your site where ... Blaise Cosme Shortcode Not Working & Other Bugs - Needing solution ASAP.Closed   Amelia   Updated September 28, 2021 at 11:40pm   3 Most recent comment from [deleted]:Hi, Blaise,Sorry for the delayed response.1. I see there are plenty of cached elements on the booking page. If you use a caching plugin, please exclude pages with Amelia from its settings since it ca ... Charlotte Changing Front-End ViewClosed   Amelia   Updated September 28, 2021 at 11:13pm   7 Most recent comment from [deleted]:Hi, Charlotte,Sorry for the delayed response.And thank you for sharing the solution with us.Please feel free to contact us if you have any other questions.Best Regards. Rene Bakker contestersClosed   Amelia   Updated September 28, 2021 at 10:23pm   4 Most recent comment from [deleted]:Rene,Thank you for the screenshots.You cannot disable Capacity for Events in Amelia, unfortunately. this setting is required and you have to set it in order to create an Event.However, you can hide Ca ... Gareth John Hailey Next Day Reminders not sent since 4.1Closed   Amelia   Updated September 28, 2021 at 12:21pm   14 Most recent comment from Aleksandar Vuković:Hey Gareth.This issue has been resolved. It was caused by the custom solution we provided back in July, for emails that were not being sent when we provided that "undelivered" cron, along with a custo ... Arne De Belser One Employee, different timeslots for multiple servicesClosed   Amelia   Updated September 28, 2021 at 12:08pm   4 Most recent comment from [deleted]:You are most welcome If there is anything else we can assist you with please don't hesitate to open a new ticket. Have a wonderful day!