Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

Okay

Public Tickets

Guilbaud mise à jourClosed   Amelia   Updated February 13, 2024 at 9:50am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You can manually update Amelia if your server does not allow automatic updates please download Amelia from this link https://we.tl/t-795Opqzw4j We are s ... Liberty Painting Development hookClosed   Amelia   Updated February 13, 2024 at 9:15am   4 Most recent comment from Stefan Petrov:Hello Liberty Painting,Apologies for the confusion, there was a misunderstanding. This script is for adding a customer note. You can try using this one instead  function my_custom_function($data) { ... Emanuel Same person - multiple customersClosed   Amelia   Updated February 13, 2024 at 8:53am   4 Most recent comment from Stefan Petrov:Hello Emanuel,I got that, but all other options like limits etc are based on the customer's email. Regarding the option of dropping the index, I doubt it will work, but you can test it out.Let us ... Sebastian Klein Number FlagsClosed   Amelia   Updated February 13, 2024 at 8:28am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.This is strange we can not replicate the issue in any environment this looks like some caching issue.Let us try 2 things first1. You can download Amelia f ... eduardo Price increaseClosed   Amelia   Updated February 13, 2024 at 7:37am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.No, sales and promotions do not apply to upgrades and renewals. What you can do is you can cancel this license and then purchase a new one at a discount.H ... Sona Positive Health Amelia booking toolClosed   Amelia   Updated February 13, 2024 at 7:33am   4 Most recent comment from Marko Davidović:Hello again,We have a suggestion page where we monitor votes so based on demand from our users we implement features. This was not implemented before because it was not on the top of the suggestion li ... Natascha Vantuykom event list, show only booking formClosed   Amelia   Updated February 13, 2024 at 7:28am   4 Most recent comment from Marko Davidović:Hello again Natascha,No this is not possible Im afraid. Steps from booking form can not be skipped or changed. They need to choose event, ticket and then they can enter their details. What you want t ... Mārtiņš SMS PRICING HUGE DIFFERENCE FROM PRICE LISTClosed   Amelia   Updated February 27, 2024 at 12:43pm   3 Most recent comment from Marko Davidović:Hello again, I reopened this ticket since I remembered that you wrote in some other user's ticket that you had issues with the employee filter. Our developers created a fix that will be implemen ... Irena The delete button is missingClosed   Amelia   Updated February 13, 2024 at 7:03am   7 Most recent comment from Marko Davidović:Hello again,We went on your site and we made several test bookings and we could not replicate the issueWe are sending you a short video where you can see that when we cancel an appointment this time s ... Roberto number of person in dashboardClosed   Amelia   Updated February 13, 2024 at 6:50am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.How many customers has booked an appointments you can see in appointments sectionOn the front customer can not see how many people booked.For events you c ... Oliver known issue with Germanized Plugin - is it solved?Closed   Amelia   Updated February 19, 2024 at 12:41pm   3 Most recent comment from Marko Davidović:Hello again,We just got the feedback from our colleagues and they have told us that resolved in one of the future updates. We should have an update tomorrow and this should be resolved in one after th ... Raphael Double AppointmentsClosed   Amelia   Updated February 12, 2024 at 5:29pm   4 Most recent comment from Uroš Jovanović:Hello Raphael,Thank you for the update on this.I can confirm that it was always like that, at least since the 4.* versions of the Amelia plugin.Please let me know if you have any other questions. FilippoM Zoom link problemClosed   Amelia   Updated February 12, 2024 at 5:19pm   2 Most recent comment from Uroš Jovanović:Hello Filippo, Thank you for reaching out to us. Can you please check if you have configured scopes properly in Zoom? After you’ve entered the App Information, by clicking on the “Continue” butt ... Hughes Amelia Step By Step Booking Form 2.0Closed   Amelia   Updated February 12, 2024 at 5:12pm   3 Most recent comment from Uroš Jovanović:Hello Hughes,Glad to hear that the issue has been resolved.I will have this ticket closed. Rizwanul Can’t use standard featuresClosed   Amelia   Updated February 12, 2024 at 5:06pm   2 Most recent comment from Uroš Jovanović:Hello Rizwanul,Thank you for reaching out to us.For that purpose, you will have to download the Standard version of the plugin that you can find on the TMS store. After that, install it on your webs ...