As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Melissa my employee isnt getting any appointmentsClosed   Amelia   Updated February 10, 2025 at 6:51am   6 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Weiler Configuration zoomClosed   Amelia   Updated February 10, 2025 at 6:44am   2 Most recent comment from Marko Davidović:Hello again, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3806038/ For future reference, please don't open ... Lisa Eggimann Plan Upgrade not registeredClosed   Amelia   Updated February 9, 2025 at 10:14pm   3 Most recent comment from Uroš Jovanović:Hello Lisa, Glad to hear that the issue has been resolved. I will have this ticket closed now. Adrian Reich InvoiceClosed   Amelia   Updated February 9, 2025 at 10:14pm   2 Most recent comment from Uroš Jovanović:Hello Adrian, Currently, adding a logo to the invoice is not available, but it will be possible in the future. Unfortunately, there's no estimated release time for this feature yet. Thank you for ... Nael Incorrect Appointment Time Despite the Same Time Zone – Missed AppointmentClosed   Amelia   Updated February 9, 2025 at 10:12pm   2 Most recent comment from Uroš Jovanović:Hello Nael, Thank you for reaching out to us. Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works: All times in the back-end of ... Joel Popup scroll conflicts with page scrollClosed   Amelia   Updated February 9, 2025 at 9:25am   6 Most recent comment from Uroš Jovanović:Glad to hear that, Joel! Let me know if you need any further assistance. 😊 Peter Incorrect tax calculation and price when using payment linkClosed   Amelia   Updated February 7, 2025 at 2:16pm   2 Most recent comment from Stefan Petrov:Hello Peter, Thanks for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... Marta Orzechowski Booking saved web hookClosed   Amelia   Updated February 7, 2025 at 12:48pm   9 Most recent comment from Uroš Jovanović:Hello Marta, Thank you for your feedback! I’m glad I could clarify things for you. We’ll take your suggestion into account regarding the documentation. If you need any further assistance in the fu ... Natascha Vantuykom wp usersClosed   Amelia   Updated February 7, 2025 at 12:43pm   2 Most recent comment from Uroš Jovanović:Hello Natascha, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://f ... Anthony Tissot Time agendaClosed   Amelia   Updated February 7, 2025 at 12:35pm   4 Most recent comment from Uroš Jovanović:Hello Anthony, Thank you for the update on this. For that purpose, please make sure that the "Remove Google Calendar Busy Slots" option is enabled on the Amelia/Settings/Integrations/Google Calendar p ... kelsi konchan setting up amelia better, and how to questions about employee booking, smsClosed   Amelia   Updated February 7, 2025 at 12:29pm   2 Most recent comment from Uroš Jovanović:Hello Kelsi, Thank you for reaching out to us. An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SM ... Tomasz Tomaszewski Paymanent managementClosed   Amelia   Updated February 7, 2025 at 11:06am   4 Most recent comment from Stefan Petrov:Hi Tomasz, “Apply On” is where you can define the rule which will trigger the change of the appointment status, and that an action can be either order creation or order update. So, if the appointm ... Barbara Freudenschuss Cumulative Layout ShiftClosed   Amelia   Updated February 7, 2025 at 10:42am   4 Most recent comment from Stefan Petrov:No problem at all, Barbara. The loading speed isn’t directly related to Amelia itself. It primarily depends on the number of appointments, events, and other items that need to be loaded. Additionall ... ben Email deliverabilityClosed   Amelia   Updated February 7, 2025 at 10:16am   8 Most recent comment from Stefan Petrov:Hi Ben, It looks like the credentials don’t work anymore. I tried using the same ones as before, but they didn’t seem to work. Have there been any changes? Tom DiBuono ​Package Booking processClosed   Amelia   Updated February 7, 2025 at 9:53am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ...