We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Matt Valentine Event ticket typesClosed   Amelia   Updated August 16, 2022 at 7:52am   2 Most recent comment from Marko Davidović:Hello Matt, Thank you for reaching out to us.You have two options, you can define exactly how many tickets are available for a certain category And you can also set the maximum allowed spots If the ma ... Julien [SUGGESTION] More efficient and convenient UI/UXClosed   Amelia   Updated August 16, 2022 at 7:34am   2 Most recent comment from Marko Davidović:Hello Julien,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... john Product does not support mutiligual siteClosed   Amelia   Updated August 15, 2022 at 9:39pm   5 Most recent comment from Miloš Jovanović:Hi, john  Sorry for the waiting time. Our support is limited to a certain point. We are not able to provide complete beginner tutorials for everything, but we will do our best to help you get starte ... PeriPeriCreative Google Calendar SyncClosed   Amelia   Updated August 15, 2022 at 6:35pm   4 Most recent comment from Miloš Jovanović:Hi, PeriPeriCreative  I will clarify on that option. 1. That is used if you wish to create a busy time slot for Amelia.   So, for example, let's say if any kind of a Busy time slot gets passe ... PeriPeriCreative display all employees o front endClosed   Amelia   Updated August 15, 2022 at 5:23pm   4 Most recent comment from Miloš Jovanović:Hi, PeriPeriCreative We are happy that you found an alternate solution to present what you need, or at least as close to it as possible, by using the 'Display WP Admin Pages in the Frontend - ... Drakking Woocommerce integrationClosed   Amelia   Updated August 15, 2022 at 1:43pm   2 Most recent comment from Miloš Jovanović:Hi, Drakking Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Juan Amor License use in localhostClosed   Amelia   Updated August 15, 2022 at 12:30pm   2 Most recent comment from Miloš Jovanović:Hi, Juan Sorry for the delay-You should not have any issues in activating Amelia on your localhost test site;  then later on you can migrate everything to another site;and you can change the domain ... Michael Baker Remove lines/gaps in cart/checkoutClosed   Amelia   Updated August 15, 2022 at 12:00pm   2 Most recent comment from Marko Davidović:Hello Michael, Thank you for reaching out to us.This is the default description of WooCommerce's cart. Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to ... Stav URGENT PROBLEM WITH AMELIA API CALLClosed   Amelia   Updated August 15, 2022 at 11:14am   2 Most recent comment from Marko Davidović:Hello Stav,  Thank you for purchasing Amelia, and for reaching out to us.  In regards to the appointments when you offer group classes you need to enable the option "Allow booking below minimum capa ... Mehran Ali AmeliaClosed   Amelia   Updated August 15, 2022 at 10:42am   2 Most recent comment from Marko Davidović:Hello Mehran Ali, Thank you for reaching out to us. can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com//ticket/3103240/ For f ... Victor Reyes Google calendarClosed   Amelia   Updated August 15, 2022 at 10:37am   4 Most recent comment from Marko Davidović:Hello Victor,Unfortunately, currently, this feature is not built-in in Amelia. Rescheduling needs to be done in Amelia it can not be done from the calendar, unfortunately. I'll kindly ask you to ... Karl Gilmore SKU number onClosed   Amelia   Updated August 15, 2022 at 9:59am   6 Most recent comment from Aleksandar Vuković:Hello KarlSorry for the delay.Our developers asked for more information about this. Where would you like the SKU number to be recorded? Could you provide us with more details about this, and we'l ... Juan Amor Labels translationClosed   Amelia   Updated August 15, 2022 at 9:48am   2 Most recent comment from Marko Davidović:Hi Juan, Thank you for your purchase. Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. If you w ... PeriPeriCreative Appointments displayed on front-endClosed   Amelia   Updated August 15, 2022 at 8:54am   11 Most recent comment from Marko Davidović:Hello PeriPeriCreative, We are glad to see that you managed to achieve everything and that in an even easier way. Daniel, we are not 100% sure what you want to achieve and what exactly is the issue. ... Maurice Amelia Step booking 2.0Closed   Amelia   Updated August 15, 2022 at 8:39am   5 Most recent comment from Marko Davidović:Hello Pam,Yes, since this is not your ticket, you cannot click on the private button. It is best to open a new ticket and there you will be able to set everything to private.Looking forward to your re ...