We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Basile Emplacement not showingClosed   Amelia   Updated August 22, 2022 at 1:32pm   2 Most recent comment from Marko Davidović:Hello Basile, I'm afraid that we didn't quite get what the issue is exactly? Can you explain to us in a little more detail, and send us a couple of screenshots?Looking forward to your reply. Anat shabi calendar set upClosed   Amelia   Updated August 22, 2022 at 12:30pm   2 Most recent comment from Uroš Jovanović:Hello Anat,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... KANA KIMURA About setting up notificationsClosed   Amelia   Updated August 22, 2022 at 12:27pm   2 Most recent comment from Uroš Jovanović:Hello Kana,Thank you for reaching out to us.Apologies for the additional questions, can you please elaborate on what you are referring to?Looking forward to your reply. Sebastian Step-by-step booking in Catalog ViewClosed   Amelia   Updated August 22, 2022 at 12:20pm   2 Most recent comment from Uroš Jovanović:Hello Sebastian,Thank you for reaching out to us.At the moment, the 2.0 catalog booking form is being developed and it will be implemented in one of the future updates, but there is no ETA at the mo ... Parmentelot Calandar SyncClosed   Amelia   Updated August 22, 2022 at 12:05pm   6 Most recent comment from Aleksandar Vuković:You're welcome.Glad to hear our FAQ helpedPlease feel free to reach out to us if you have any further questions. Sebastian Zoom IntegrationClosed   Amelia   Updated August 22, 2022 at 12:01pm   4 Most recent comment from Uroš Jovanović:Hello Sebastian,Thank you for reaching back to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https:// ... Marco Making Changes to Past ClassesClosed   Amelia   Updated August 22, 2022 at 11:24am   4 Most recent comment from Marko Davidović:Hello Marco,I understand you completely but we can not promise you anything you can add it as a suggestion on this page.  And this feature has enough votes maybe it will be implemented.We wish you ... Adam Davidson Make current day unbookableClosed   Amelia   Updated August 22, 2022 at 11:20am   7 Most recent comment from Marko Davidović:Hello Adam, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there.We wish you all the best. Arash Abtahi Remove employee optionClosed   Amelia   Updated August 22, 2022 at 11:16am   2 Most recent comment from Uroš Jovanović:Hello Arash,Thank you for reaching out to us.You can hide the Employee field on the Amelia/Customize page. Marius Nuechter Question FunctionalityClosed   Amelia   Updated August 22, 2022 at 11:06am   2 Most recent comment from Uroš Jovanović:Hello Marius,Thank you for reaching out to us.You can assign custom fields to different events/services on the Amelia/Custom fields page.Hope this helps you.Please let us know if you have any other q ... Martin Seraphin additional person input fieldClosed   Amelia   Updated August 22, 2022 at 11:05am   2 Most recent comment from Uroš Jovanović:Hello Martin,Thank you for reaching out to us.At the moment, this is not possible, but we have a plan to add this feature in one future update, but there is no ETA at the moment. Until this feature i ... Anna Formentin attivazione cron notificheClosed   Amelia   Updated August 22, 2022 at 11:01am   3 Most recent comment from Marko Davidović:Hello , Thank you for reaching out to us. Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has ... PeriPeriCreative Error with booking formClosed   Amelia   Updated August 22, 2022 at 10:41am   4 Most recent comment from Marko Davidović:Hello,We are glad to hear that you have found and resolved the issue.If you have any more questions please open another ticket and we will gladly help you there.We wish you all the best. DesignBurst Limited How can I find the Atendee code in back end of website?Closed   Amelia   Updated August 22, 2022 at 10:36am   6 Most recent comment from Marko Davidović:Hello again,An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.Your website ... Eugenia Hahn Defining time slotsClosed   Amelia   Updated August 22, 2022 at 9:23am   2 Most recent comment from Uroš Jovanović:Hello Eugenia,Thank you for reaching out to us.For that purpose, you can configure the working hours of the employee the following way:Hope this helps you.Please let us know if you have any other que ...