We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Christoph Schwinghammer UTM parametersClosed   Amelia   Updated August 22, 2022 at 9:38am   23 Most recent comment from Aleksandar Vuković:Hi again ChristophOur developers just confirmed that this was added to the latest update (version 5.2). Can you please update the plugin, purge all the cache and check again? Pilar upgraded to pro but now struggle busClosed   Amelia   Updated August 22, 2022 at 8:54am   3 Most recent comment from Uroš Jovanović:Hello Pilar,Thank you for reaching out to us.Glad to hear that the issue has been resolved.Please let us know if you have any other questions. Hank Link WP Users to EmployeeClosed   Amelia   Updated August 19, 2022 at 7:37pm   9 Most recent comment from Miloš Jovanović:Hi, Hank  Sorry for the waiting time You will have to check for all of these users emails,  if they exist in Amelia Customer list, as customers; just as i did for those couple of users; then if you ... Lisa TimeSlotsClosed   Amelia   Updated August 19, 2022 at 7:04pm   2 Most recent comment from Uroš Jovanović:Hello Lisa,Thank you for reaching out to us.All time slots are predefined, based on the service duration. There's no option for customers to choose the duration.  However, there are two options ... Becky Sowemimo Adding Tips to Service Appointments Ahead of TimeClosed   Amelia   Updated August 19, 2022 at 6:59pm   2 Most recent comment from Uroš Jovanović:Hello Becky,Thank you for reaching out to us.For that purpose, you can use the "Extras for services" feature, but because there is no option to choose the amount for a single extra, you could create ... Lowe Marketing Not showing events in customer or emplyee panelClosed   Amelia   Updated August 19, 2022 at 4:34pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.In regards to the employee panel, you can disable the "Manage their events" option on the Amelia/Settings/Roles settings/Employee page.For the customer panel, yo ... Falko Alexander bookingsClosed   Amelia   Updated August 19, 2022 at 2:14pm   2 Most recent comment from Uroš Jovanović:Hello Falko,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Leyla musleh URGENT problem amelia activationClosed   Amelia   Updated August 19, 2022 at 2:04pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.If you see this screen, that means that you still have the Lite version of the plugin installed: The Lite version needs to be deactivated/deleted, and the full v ... Marcus Scott Localhost ValidationClosed   Amelia   Updated August 19, 2022 at 12:09pm   2 Most recent comment from Marko Davidović:Hello , I'm afraid that we didn't quite get what are you asking us exactly? Can you explain to us in a little more detail, and send us a couple of screenshots?Looking forward to your reply. Carles Actualización a versión 5.2Closed   Amelia   Updated August 19, 2022 at 10:46am   2 Most recent comment from Marko Davidović:Hello Carles, Thank you for reaching out to us.The WhatsApp feature is only available with our Pro and Developer license, and we can see in our system that you have a basic license. This feature is ... Frédéric Prud\'homme How to hide the menu "Paiements"?Closed   Amelia   Updated August 19, 2022 at 10:03am   18 Most recent comment from Uroš Jovanović:Hello Mat,Thank you for clearing that up. We will have this passed to our management. Please let us know if you have any other questions. Bridget Appointments and EventsClosed   Amelia   Updated August 19, 2022 at 8:03am   6 Most recent comment from Marko Davidović:Hello Bridget, Thank you for reaching out to us.We are not sure what you are asking us exactly and what exactly you want to achieve. We will try to help you as best we can. For this reason, we always ... Giam Double Booking IssueClosed   Amelia   Updated August 18, 2022 at 2:36pm   22 Most recent comment from Uroš Jovanović:Hello Giam,This is planned to be part of update 5.3. as our developers are working on it.Thank you for your patience.Please reach out to us if you have any other questions. Giam Unable to update AmeliaClosed   Amelia   Updated August 18, 2022 at 2:34pm   2 Most recent comment from Uroš Jovanović:Hello Giam,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as th ... Jessica Pelletier Adding Custom Appointment StatusClosed   Amelia   Updated August 18, 2022 at 2:16pm   2 Most recent comment from Uroš Jovanović:Hello Jessica,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ...