We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jason Scheduling restriction is too limitedClosed   Amelia   Updated August 18, 2022 at 2:12pm   2 Most recent comment from Uroš Jovanović:Hello Jason,Thank you for reaching out to us and for your suggestion.You can suggest that feature on the following link: https://features.wpamelia.com/  We carefully follow suggestions from our cust ... Alex Warren Visibility of services to certain users onlyClosed   Amelia   Updated August 18, 2022 at 1:46pm   2 Most recent comment from Uroš Jovanović:Hello Alex,Thank you for reaching out to us.Amelia doesn't yet have a membership feature, but it will be developed as a part of the Developer license (maybe even as part of the Pro license) in th ... Robert BERE Prevent user registration e-mail and/or backend accessClosed   Amelia   Updated August 18, 2022 at 1:44pm   4 Most recent comment from Marko Davidović:Hello Robert,Please do that and let us know how it goes.We wish you all the best. Giovanni Poul Gozzi Change color on buttonClosed   Amelia   Updated August 18, 2022 at 1:43pm   4 Most recent comment from Marko Davidović:Hello Giovanni,Unfortunately, we currently do not have the option to change the color of the button in Events as we have for the new 2.0 form. We hope that it will be implemented in the near future, b ... Giam Package CapacityClosed   Amelia   Updated August 18, 2022 at 1:06pm   2 Most recent comment from Marko Davidović:Hello Giam, Thank you for reaching out to us.No, unfortunately, our packages do not work like that. You can create a group appointment where 10 people will be able to book and there is an option to b ... Boris Ha merging AmeliaClosed   Amelia   Updated August 18, 2022 at 11:01am   2 Most recent comment from Uroš Jovanović:Hello Boris,Thank you for reaching out to us.When you are moving to one site from another we can suggest using Plugin Duplicator. We use it and it's working fine because it will transfer all the ... Michiel von der Crone LogClosed   Amelia   Updated August 18, 2022 at 8:30am   4 Most recent comment from Uroš Jovanović:Hello Michiel,Please reach out to us if you have any other questions. Gregory Patier Loading too longClosed   Amelia   Updated August 18, 2022 at 6:58am   25 Most recent comment from Aleksandar Vuković:Hello Wojciech.This ticket was closed almost a year ago, while Amelia was still on v4.2. The latest version of the plugin is 5.2, so most likely - it's not the same cause that results in slow loa ... nevetsnl PaymentClosed   Amelia   Updated August 17, 2022 at 9:43pm   11 Most recent comment from Uroš Jovanović:Hello Steven,Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpamelia.com/  We carefully ... Steve Fabian domainClosed   Amelia   Updated August 17, 2022 at 7:56pm   2 Most recent comment from Miloš Jovanović:Hi, Steve Thanks for reaching out to usAbsolutely - you can do that without issues.The basic licence covers one domain, but an unlimited number of its sub-domains. -1. The best option is, if you h ... Sandrina Location - client's adressClosed   Amelia   Updated August 17, 2022 at 3:58pm   2 Most recent comment from Uroš Jovanović:Hello Sandrina,Thank you for reaching out to us.Can you please elaborate on how you want this to be configured?Looking forward to your reply. Ismar Derlic Data in custom fieldsClosed   Amelia   Updated August 17, 2022 at 2:18pm   2 Most recent comment from Uroš Jovanović:Hello Ismar,Thank you for reaching out to us.Thank you for your feedback, we appreciate it, I have passed this to our developers and hope that this will be implemented in one of the future updates.Pl ... Zerouali Format horaireClosed   Amelia   Updated August 17, 2022 at 1:55pm   2 Most recent comment from Marko Davidović:Hello Zerouali, Thank you for reaching out to us.Amelia doesn't have date and time settings, so to change the time format, you need to change the format in WordPress General Settings and that w ... Hank Coupons for PackagesClosed   Amelia   Updated August 17, 2022 at 1:38pm   2 Most recent comment from Marko Davidović:Hello Hank, Thank you for reaching out to us.Coupons cannot be applied to packages because packages usually have a lower price than individual appointments. And for this reason, coupons can only be ap ... Pam Davis Critical error - customer data not passing throughClosed   Amelia   Updated August 17, 2022 at 1:14pm   7 Most recent comment from Miloš Jovanović:Hi, Laura Yes, this is a specific bug for WooCommerce - it is caused by adding anything to change the default MetaData that is sent;  in Amelia settings/ Payment settings / MetaData for WooCommerce ...