As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Arash Abtahi Change Service field to text fieldClosed   Amelia   Updated August 29, 2022 at 11:16am   2 Most recent comment from Marko Davidović:Hello Arash Abtahi, Thank you for reaching out to us.No, unfortunately, that is not possible. Amelia is a booking plugin and is used for booking appointments. You can add custom fields in which you ca ... Md. Nayem Hasan Munna country codeClosed   Amelia   Updated August 29, 2022 at 9:43am   2 Most recent comment from Marko Davidović:Hello Md. Nayem Hasan Munna, I'm afraid that we didn't quite get what the issue is exactly and where? Can you explain to us in a little more detail, and send us a couple of screenshots?Look ... Laurent Duplicating GMAIL appointmentsClosed   Amelia   Updated August 29, 2022 at 9:01am   4 Most recent comment from Marko Davidović:Hello Laurent,Unfortunately, currently, this feature is not built-in in Amelia. Amelia works in the following way. During the conversation with the client, you can create a new appointment on the back ... Richard Arto Creating a Coupon code with a time frame.Closed   Amelia   Updated August 29, 2022 at 8:30am   8 Most recent comment from Marko Davidović:Hello Richard,We are glad to hear that you found a workaround. As for the second ticket, we are processing the tickets in the order they arrived, and as soon as my colleagues reach to that ticket, the ... Hirad right to left supportClosed   Amelia   Updated August 29, 2022 at 7:47am   10 Most recent comment from Marko Davidović:Hello Hirad,I checked again and it should be completed by the end of September. We cannot promise you anything 100% due to the nature of the work in case a major bug appears and if someone's upda ... IC Concept Bug with special days - booking not workingClosed   Amelia   Updated August 29, 2022 at 7:11am   18 Most recent comment from Marko Davidović:Hello, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... Eddy E-mail notification problemClosed   Amelia   Updated August 29, 2022 at 6:45am   5 Most recent comment from Marko Davidović:Hello Eddie, We are glad to hear that you have managed to resolve that and that everything is working now. If you have any more questions please open another ticket and we will gladly help you there. ... Roxane Fedrigo Popup disappearsClosed   Amelia   Updated August 28, 2022 at 12:28pm   18 Most recent comment from Uroš Jovanović:Hello Roxane,Glad to hear that the issue has been resolved.Please reach out to us if you have any other questions. VICTOR HUGO Amelia no se actualiza automaticamenteClosed   Amelia   Updated August 28, 2022 at 10:40am   3 Most recent comment from Uroš Jovanović:Hello VICTOR,Glad to hear that the issue has been resolved.Please let us know if you have any other questions. Lindsay Webhooks?Closed   Amelia   Updated August 26, 2022 at 7:02pm   4 Most recent comment from Uroš Jovanović:Hello Lindsay,Glad to be able to assist you.Please let us know if you have any other questions. Leon Sarkis LanguageClosed   Amelia   Updated August 26, 2022 at 1:57pm   8 Most recent comment from Marko Davidović:Hello Leon,Unfortunately, currently, this feature is not built-in in Amelia. You can try to achieve this later after importing the font using custom CSS, but we are not sure about that.Have a lovely ... Lies Single entrepreneur admin & employeeClosed   Amelia   Updated August 26, 2022 at 1:49pm   2 Most recent comment from Marko Davidović:Hello Lies, Thank you for reaching out to us.Unfortunately, it is still the only solution. It is necessary to have two different roles with two different emails for the reason that different roles hav ... Kerra PackageClosed   Amelia   Updated August 26, 2022 at 1:36pm   4 Most recent comment from Marko Davidović:Hello Kerra,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3112022/ For future reference, please don't ope ... Jasper Van Braekel No event subscription exportClosed   Amelia   Updated August 26, 2022 at 12:36pm   2 Most recent comment from Marko Davidović:Hello Jasper,  Thank you for contacting us. There is no subscription option in Amelia. But you can find the export option in Amelia/finance section. There you can choose which data you want to export ... Jorg Hompes Group Appointment statusClosed   Amelia   Updated August 26, 2022 at 12:21pm   2 Most recent comment from Uroš Jovanović:Hello Jorg,Thank you for reaching out to us.For that purpose, you need to change the default appointment status of the service to "Approved".Please let me know if this helped you or not.Looking forw ...