We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Bishop Using Amelia for service purchaseClosed   Amelia   Updated August 23, 2022 at 11:53am   2 Most recent comment from Uroš Jovanović:Hello Bishop,Thank you for reaching out to us.For that purpose, you could try to use events. Events can be used for various occasions, from basic one or multiple days traveling tours, and scheduling ... Authorized User Official HolidaysClosed   Amelia   Updated August 23, 2022 at 11:46am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpa ... Stergios Pappos Customer InfoClosed   Amelia   Updated August 23, 2022 at 11:30am   2 Most recent comment from Uroš Jovanović:Hello Stergios,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fe ... Martino Amelia notifications custom templateClosed   Amelia   Updated August 23, 2022 at 11:21am   2 Most recent comment from Uroš Jovanović:Hello Martino,Thank you for reaching out to us.At the moment, the only option for what you desire is to switch to HTML mode.Please let me know if this helped you.Looking forward to your reply. Sinead norton recurring eventsClosed   Amelia   Updated August 23, 2022 at 11:15am   2 Most recent comment from Uroš Jovanović:Hello Sinead,Thank you for reaching out to us.For that purpose, you could use multi-day events:You can create an event that spans between Monday and Friday, or that includes multiple dates (November ... Leon Sarkis PricingClosed   Amelia   Updated August 23, 2022 at 10:56am   6 Most recent comment from Uroš Jovanović:Hello Leon,Thank you for that.I will have these tickets covered for you. Hugh Wallace Locations - same employeeClosed   Amelia   Updated August 23, 2022 at 10:03am   4 Most recent comment from Marko Davidović:Hello Hugh,You can try to achieve this with our special day's option. You can find this in Amelia/empoyee/edit employee/special daysThis feature allows you to set one or multiple days in which yo ... Aniruddha Service not display front endClosed   Amelia   Updated August 23, 2022 at 9:43am   2 Most recent comment from Marko Davidović:Hello Aniruddha, Thank you for reaching out to us.Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, check ... Ederson Pay on external website.Closed   Amelia   Updated August 23, 2022 at 9:36am   6 Most recent comment from Marko Davidović:Hello Ederson,Unfortunately, you cannot hide that button. What we can suggest is to set the price of the event to 0 and instead of the free label, place a text that suits you like thisIf you have any ... Steffi WhatsApp integration breaking notifications completelyClosed   Amelia   Updated August 23, 2022 at 8:58am   4 Most recent comment from Uroš Jovanović:Hello Steffi,Glad to hear that you managed to resolve this issue, please let us know if you have any other questions. Francesco Pizzolante Problem with location not yet solved in 5.2Closed   Amelia   Updated August 23, 2022 at 7:42am   2 Most recent comment from Marko Davidović:Hello Francesco, Thank you for your interest in our product.We are working on it, there were several older fixes implemeted and we had a big update where we launched our new booking form. Unfortunatel ... Damir Serbanovic Full calendar syncClosed   Amelia   Updated August 23, 2022 at 7:17am   2 Most recent comment from Marko Davidović:Hello Damir, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Synchronization doesn't work that way. When you book something in the calendar, tho ... Thomas Cunningham Search functionClosed   Amelia   Updated August 22, 2022 at 2:38pm   4 Most recent comment from Uroš Jovanović:Hello Thomas,When I choose the 24th of August, I can only see the "Rachele Franceschi" employee.Can you please confirm if this is the case from your end as well?Looking forward to your reply. Djordje Filipovic Amelia Elementor popupClosed   Amelia   Updated August 22, 2022 at 2:35pm   2 Most recent comment from Uroš Jovanović:Hello Djordje,Thank you for reaching out to us.You would need to change the shortcode from [ameliabooking] to [ameliastepbooking] .Please let us know if this worked for you.Looking forward to your ... Stewart step by step 2.0Closed   Amelia   Updated August 22, 2022 at 1:41pm   4 Most recent comment from Marko Davidović:Hello Stewart,We apologize for that, the ticket closes by itself after a few days, that's how this platform works.You can try to achieve this with Amelia in the following way.You can create locat ...