We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Kerra PackageClosed   Amelia   Updated August 26, 2022 at 1:36pm   4 Most recent comment from Marko Davidović:Hello Kerra,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3112022/ For future reference, please don't ope ... Jasper Van Braekel No event subscription exportClosed   Amelia   Updated August 26, 2022 at 12:36pm   2 Most recent comment from Marko Davidović:Hello Jasper,  Thank you for contacting us. There is no subscription option in Amelia. But you can find the export option in Amelia/finance section. There you can choose which data you want to export ... Jorg Hompes Group Appointment statusClosed   Amelia   Updated August 26, 2022 at 12:21pm   2 Most recent comment from Uroš Jovanović:Hello Jorg,Thank you for reaching out to us.For that purpose, you need to change the default appointment status of the service to "Approved".Please let me know if this helped you or not.Looking forw ... Kerra About ServicesClosed   Amelia   Updated August 26, 2022 at 10:47am   2 Most recent comment from Marko Davidović:Hello Kerra, Thank you for reaching out to us. The working hours of the service depend on the working hours of the employee. You set it all in Amelia/employee/edit employee/working hours. If, for exa ... Promsy Célia Amelia from smartphoneClosed   Amelia   Updated August 26, 2022 at 10:14am   2 Most recent comment from Uroš Jovanović:Hello Promsy,Thank you for reaching out to us.You could use the same wp-admin log in on your phone, where you can manage your bookings.Please let me know if this helped you.Looking forward to your re ... Md. Nayem Hasan Munna Email notification for SMTP is not workingClosed   Amelia   Updated August 26, 2022 at 9:40am   2 Most recent comment from Uroš Jovanović:Hello Nayem,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMT ... ARTURO TOLEDO SupportClosed   Amelia   Updated August 26, 2022 at 9:06am   11 Most recent comment from Aleksandar Vuković:Hello Arturo.For future reference, when you have questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues ... Mark Stubbins Description for PayPal:Closed   Amelia   Updated August 26, 2022 at 8:41am   7 Most recent comment from Aleksandar Vuković:Hello MarkWe haven't changed the password for the account you provided us with. We don't even access the "Users" section unless there's an issue with Amelia's users (employees, adm ... Delphine Crochard Pro licenseClosed   Amelia   Updated August 26, 2022 at 6:26am   3 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3110053/ For future refer ... Lainey question about the pluginClosed   Amelia   Updated August 25, 2022 at 5:41pm   2 Most recent comment from Stanislav Snagovskiy:Hello Lainey, Thank you for reaching out to us.Amelia doesn't yet have a membership feature, but it will be developed as a part of the Developer license (maybe even as part of the Pro license) in ... Yacob Yosef Sonnino The booking confirmation email, doesn't startClosed   Amelia   Updated August 25, 2022 at 1:31pm   3 Most recent comment from Yacob Yosef Sonnino:Good morning. I used the guidelines of the article you sent me (https://tmsplugins.ticksy.com/article/18058/), using a Gmail account. These worked on two projects but now we have a problem. We have a ... Cantaut Google meetClosed   Amelia   Updated August 25, 2022 at 12:52pm   2 Most recent comment from Marko Davidović:Hello Cantaut, Thank you for reaching out to us.Yes, of course, you can use Google meet for your appointments. A for Jetsi meet we do not have integrations with them I'll kindly ask you to add ... Jonathan Print Events - Remove / Hide Start and End TimeClosed   Amelia   Updated August 25, 2022 at 11:40am   4 Most recent comment from Uroš Jovanović:Hello Elisabeth,Can you please create a separate ticket and we will assist you with this?Looking forward to your reply. Lainey plugin helpClosed   Amelia   Updated August 25, 2022 at 11:27am   2 Most recent comment from Marko Davidović:Hello Lainey, Thank you for reaching out to us.We don't work with Membership plugins so we can not be sure but in teory any membership plugin (like MemberPress, or Ultimate Member, etc.) allows y ... Stefano Empty custom fields in Scheduled NotificationsClosed   Amelia   Updated August 25, 2022 at 10:55am   21 Most recent comment from Uroš Jovanović:Hello Stefano,Unfortunately, I have tried all methods that are used to resolve this issue, and still the plugin cannot be installed.Your hosting provider should be able to resolve this issue.Please l ...