As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Ernesto Packages calendar view for bookingClosed   Amelia   Updated December 7, 2022 at 3:45pm   4 Most recent comment from Uroš Jovanović:Hello Ernesto,At the moment, it is only possible for customers to book the rest of the appointments from the package on the customer panel.Please let me know if you have any other questions. Ernesto Cutomize service timeClosed   Amelia   Updated December 7, 2022 at 2:50pm   2 Most recent comment from Uroš Jovanović:Hello Ernesto,Thank you for reaching out to us.For that purpose, you need to set the "Default Time Slot Step" option on the Amelia/Settings/General page to 15 minutes.Please let me know if this worked ... Robin Amelia Custon FieldsClosed   Amelia   Updated December 7, 2022 at 2:10pm   2 Most recent comment from Uroš Jovanović:Hello Robin,Thank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can ... Wolfram von Gagern utm parametersClosed   Amelia   Updated December 7, 2022 at 1:51pm   2 Most recent comment from Marko Davidović:Hello Wolfram, Thank you for reaching out to us.We do not have them, maybe this can be achieved with Google analytics. You can find more information about it on this link https://wpamelia.com/google- ... Cardinaux Alexandre Purchase codeClosed   Amelia   Updated December 7, 2022 at 12:57pm   4 Most recent comment from Marko Davidović:Hello Alexandre, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, ... Francesca Kendall Sub Contracted EmployeesClosed   Amelia   Updated December 7, 2022 at 12:57pm   4 Most recent comment from Marko Davidović:Hello Francesca,If you mean this dataUnfortunately, currently, this feature is not built-in in Amelia. There is no option in Amelia to hide this information I'm afraid.I'll kindly ask you to ... Bert events gone after updateClosed   Amelia   Updated December 7, 2022 at 11:25am   3 Most recent comment from Marko Davidović:Hello Bert, Thank you for reaching out to us.No worries, we are glad to hear that everything os fine now.If you have any more questions please open a new ticket for each question and we will gladly h ... [email protected] My Plugin isn't loading the booking. It is stuck on loadClosed   Amelia   Updated December 7, 2022 at 9:46am   2 Most recent comment from Marko Davidović:Hello, Thank you for reaching out to us.We went on your site and we booked one test appointment you can see that on the screenshotAs far as we can see everything is working fine and we do not see any ... Tara Service Edit option hanging on the please wait screenClosed   Amelia   Updated December 7, 2022 at 9:39am   8 Most recent comment from Uroš Jovanović:Hello Tara,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on th ... Derik Duplicating EventsClosed   Amelia   Updated December 7, 2022 at 9:24am   4 Most recent comment from Marko Davidović:Hello Derik,In notifications, you can set general notifications that will be sent for each event. But if you wish to send separate individual notifications for each event you can create custom notific ... Alena Bartesova TranslationClosed   Amelia   Updated December 7, 2022 at 9:06am   10 Most recent comment from Aleksandar Vuković:Thanks, Alena, it will be added to the plugin!Much appreciated! Henning CouponsClosed   Amelia   Updated December 7, 2022 at 8:49am   3 Most recent comment from Marko Davidović:Hello Henning, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. You can not use coupons for packages since packages are there so that you can offer th ... Rickard Zoom integrationClosed   Amelia   Updated December 7, 2022 at 8:43am   2 Most recent comment from Marko Davidović:Hello Rickard, Thank you for reaching out to us.No, we do not have that yet since this will happen 6 months from now. We will set everything up and update our documentation based on that next year. Yo ... Evan regenerate CSSClosed   Amelia   Updated December 6, 2022 at 11:40pm   21 Most recent comment from Uroš Jovanović:Hello Evan,Thank you for that.Please let me know once you do it and I will provide you with a $10 SMS credit coupon.Looking forward to hearing from you. Oscar About reorder the steps in appoimnetClosed   Amelia   Updated December 6, 2022 at 8:53pm   6 Most recent comment from Miloš Jovanović:Hi, Oscar No problem at all.We will be here, so please don't hesitate to open new/multiple tickets if you encounter any other issue or have any questions.Thank you