We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lanx email reminders for customersClosed   Amelia   Updated November 25, 2022 at 1:09pm   2 Most recent comment from Uroš Jovanović:Hello Lanx,Thank you for reaching out to us.In regards to the email reminders, you need to set up a cronjob.cron is a Linux utility that schedules a command or script on your server to run automatic ... Robin Tindall Zoom passwordClosed   Amelia   Updated November 25, 2022 at 1:01pm   2 Most recent comment from Marko Davidović:Hello Robin, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.Amelia only creates Zoom meetings and it cannot have access and send the passcodes. These ... Tara Approved vs Pending AppointmentsClosed   Amelia   Updated November 25, 2022 at 12:44pm   2 Most recent comment from Marko Davidović:Hello Tara, Thank you for reaching out to us.You had a good idea it just needs different order. You need to go to settings/general settings and then set the general status for appointments as pending ... Vladyslav Vozniuk Elementor popup layout with AmeliaClosed   Amelia   Updated November 25, 2022 at 12:41pm   2 Most recent comment from Uroš Jovanović:Hello Vladyslav,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://f ... Mohamed Rashad Purchasing AmeliaClosed   Amelia   Updated November 25, 2022 at 11:49am   4 Most recent comment from Uroš Jovanović:Hello Mohamed,Thank you for the credentials.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can y ... Sebastian Kvalheim SMSClosed   Amelia   Updated November 25, 2022 at 9:46am   2 Most recent comment from Uroš Jovanović:Hello Sebastian,Thank you for reaching out to us.Can you please reach out to the DevOps of your server (or reach out to your hosting provider, and ask them to ask the DevOps) if they can ping our se ... Taegan Customer panelClosed   Amelia   Updated November 24, 2022 at 9:18pm   2 Most recent comment from Stanislav Snagovskiy:Hello Taegan, Thank you for reaching out to us.I can't see your page, please add this IP to the whitelist 163.172.174.6 and let me know so I can check it.Did you follow these steps https://wpame ... Jeroen WhatsApp intergration not workingClosed   Amelia   Updated November 24, 2022 at 7:47pm   2 Most recent comment from Stanislav Snagovskiy:Hello Jeroen, Thank you for reaching out to us.I have passed this issue to our level 2 support team and we will provide you with an update as soon as we have one.Have a nice day! Ken ONeill Service Price Not UpdatingClosed   Amelia   Updated November 24, 2022 at 5:27pm   8 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Can you please create a separate ticket for this issue and we will assist you with it?Looking forward to your reply. Daniel Sissons PaypalClosed   Amelia   Updated November 24, 2022 at 1:52pm   6 Most recent comment from Marko Davidović:Hello Daniel,You are most welcome. We have core integrations with WooCommerce also, so we can not guarantee that any extra addons will work. You can try and see of it will work with Amelia.If you ha ... Michaela Albrecht DSGVOClosed   Amelia   Updated November 29, 2022 at 1:12pm   7 Most recent comment from Miloš Jovanović:Hi, Michaela Thank you for your patience, my sincere apologies for the waiting time.- We have confirmation about this.Basically, we are only storing our client's/user's Email address when ... frederic payet Cannot assign out of office hoursClosed   Amelia   Updated November 24, 2022 at 1:18pm   4 Most recent comment from Uroš Jovanović:Hello Frederic,Yes, that cannot work at the moment as it causes a conflict between the roles.I have passed this suggestion to our management and hope that this option will be implemented for the empl ... Marc Hammoud Zoom integration deprecatedClosed   Amelia   Updated November 24, 2022 at 12:45pm   2 Most recent comment from Uroš Jovanović:Hello Marc,Thank you for reaching out to us.The change will take place on the 1st of June 2023, and we are preparing a change on our end as well as the documentation, it will be implemented a couple ... César Yucra Rebrand AmeliaClosed   Amelia   Updated November 24, 2022 at 9:27am   2 Most recent comment from Marko Davidović:Hello César, Thank you for reaching out to us.This rebrand of Amelia is not ours and we do not provide support for this. But we thank you for bringing this to our attention, and for sending us the li ... Kenneth Harrell Event Pricing Setup - Add-on Charges - SpotsClosed   Amelia   Updated November 24, 2022 at 8:26am   4 Most recent comment from Marko Davidović:Hello Kenneth, You are most welcome, and we are glad that we were able to help you. I will forward your suggestion for the button to the appropriate sector, but I can not make any promises since Black ...