Hello Rodrigo,

Thank you for reaching out to us.

For this you need to reach out to your hosting provider since you have 403 error in your console as you can see in the screenshot

We can see that you have a 403 error in the console. The 403 Forbidden Error happens when the web page (or another resource) that you’re trying to open in your web browser is a resource that you’re not allowed to access. It’s called a 403 error because that’s the HTTP status code that the webserver uses to describe that kind of error.

You usually get this error for one of two reasons. The first is that the owners of the webserver have properly set up access permissions and that you’re really not allowed access to the resource. The second reason is that the owners of the webserver have improperly set up permissions and you’re getting denied access when you really shouldn’t be.

You need to contact your hosting provider because you have an issue with your permissions.

Once you do that please let us know if everything is back in order. 

Hello Rodrigo,

We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.

Hello Rodrigo,

We just got the feedback from our colleagues and they have told us that Amelia makes admin-ajax calls whenever something happens. When it filters, when it checks slots, when it assigns an employee, etc. It cannot be turned off. Since this is a security plugin, you need to check this as well:

In iThemes Security there's a "Disable File Editor" option in settings, and that needs to be turned off as well. If you're using a different security plugin, look for a similar option, or reach out to that plugin's support team.
An example for SiteGround Optimizer -> Frontend Optimization -> Javascript -> Defer Render-blocking JavaScript (uncheck).

We wish you all the best.

Have a nice day. 

Hello Rodrigo,

We are not familiar with WAF layer, but is there some similar option to the ones that we have mentioned below? 

Hello Rodrigo,

Yes, of course we will close this ticket now but If you have any more questions please open a new separate ticket for each question and we will gladly help you there.

We wish you all the best.

Have a nice day.