We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michael Rothausen TranslationClosed   Amelia   Updated May 18, 2023 at 12:15pm   2 Most recent comment from Marko Davidović:Hello Michael, Thank you for reaching out to us.Yes, Amelia is multilingual and it can be shown in different languages.On the backend if Amelia is set to German it will be translated to German, and if ... Francesca Kendall Employee PanelClosed   Amelia   Updated May 18, 2023 at 12:04pm   8 Most recent comment from Uroš Jovanović:Hello Francesca,Thank you for reaching back out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the insi ... Glenn Booking two employees for same sessionClosed   Amelia   Updated May 18, 2023 at 11:34am   2 Most recent comment from Marko Davidović:Hello Glenn, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.At the moment, there is no built-in feature in Amelia that would allow assigning two Empl ... ALAN Cambia colorClosed   Amelia   Updated May 18, 2023 at 11:15am   2 Most recent comment from Marko Davidović:Hello ALAN, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia at this time. This should be available when we release new customer and employee panel boo ... ALAN Ocultar camposClosed   Amelia   Updated May 18, 2023 at 11:13am   2 Most recent comment from Marko Davidović:Hello ALAN, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features.w ... Maximiliano Amelia Event Form Freezing/crashingClosed   Amelia   Updated May 18, 2023 at 11:12am   2 Most recent comment from Marko Davidović:Hello Maximiliano, Thank you for reaching out to us.We went on your site and we can not replicate this issueAs far as we can see everything is working fine.If you have any more questions please open a ... Siniša Šinjori Multidays bookingClosed   Amelia   Updated May 18, 2023 at 10:58am   2 Most recent comment from Marko Davidović:Hello Siniša, Thank you for reaching out to us.We are not sure how your business will look exactly but the only way to achieve multiday bookings is with events. Please take a look at our event featu ... Ian PackagesClosed   Amelia   Updated May 18, 2023 at 10:48am   13 Most recent comment from Marko Davidović:Hello Ian,Of course, and thank you for your feedback and if you have any more questions please open a new separate ticket for each question and we will gladly help you there. We wish you all the best ... Anne-Camille Monet Amelia not more working after 6.2.3 updateClosed   Amelia   Updated May 18, 2023 at 10:41am   27 Most recent comment from Marko Davidović:Hello Anne-Camille, You are most welcome, and we are glad that we were able to help you. If you have any more questions please open another ticket and we will gladly help you there. We wish you all th ... Deyril Support Can't download plugin fileClosed   Amelia   Updated May 18, 2023 at 10:40am   2 Most recent comment from Marko Davidović:Hello Deyril, Thank you for reaching out to us. We have checked this and we can see the new downloads from our store. You can download it from your profile in our store on this link TMS Store. Hope t ... Angela Event placeholders in Email NotificationsClosed   Amelia   Updated May 18, 2023 at 10:39am   4 Most recent comment from Marko Davidović:Hello Angela, You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a ... Prateek Biyani Notifications not automatically sendingClosed   Amelia   Updated May 18, 2023 at 10:20am   41 Most recent comment from Aleksandar Vuković:Thank you very much for sharing this with me, Prateek.I created a saved response for our team, so in case someone reaches out to us with a similar issue we'll know what to do! Felix Google MeetClosed   Amelia   Updated May 18, 2023 at 10:15am   6 Most recent comment from Aleksandar Vuković:Thanks for your feedback, Felix.I will forward it to our developers, and I hope they'll be able to incorporate a customizable button, or at least a customizable hyperlink for Google Meet URLs i ... Fernando Help with booking serviceClosed   Amelia   Updated May 18, 2023 at 9:36am   3 Most recent comment from Marko Davidović:Hello LeAnne, Thank you for reaching out to us.Yes, we do and we reply to tickets in the order in which they came. Our work hours are 09-17 CET. Unfortunately, the plugin cannot be used for multi-day ... Shantanu Baviskar Appointment not getting automatically added in Customer's Google/Apple CalendarClosed   Amelia   Updated May 18, 2023 at 6:44am   4 Most recent comment from Marko Davidović:Hello Shantanu,No, this doesn't work in that way and we can not influence this. That is not our product and we can not change the way how they work.If you have any more questions please open a ne ...