We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

David Boise Google CalendarClosed   Amelia   Updated May 19, 2023 at 9:56am   2 Most recent comment from Marko Davidović:Hello David, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Each employee must be connected to their own calendar and only the employees can get thi ... Jacob Eggebeen Phone FormattingClosed   Amelia   Updated May 19, 2023 at 9:47am   3 Most recent comment from Marko Davidović:Hello Jacob, Thank you for reaching out to us.Unfortunately, this can not be changed at this time, this is how it was designed.I'll kindly ask you to add it as a feature suggestion on this link h ... Pablo Retrieving data from Amelia WP DB to a book-keeping serviceClosed   Amelia   Updated May 19, 2023 at 9:07am   5 Most recent comment from Marko Davidović:Hello Pablo,We are delighted to hear that. If you have any more questions please open a new separate ticket for each question and we will gladly help you there. We wish you all the best. Have a nice ... Nela Amelia webhook for package not indicate package name/id/or correct priceClosed   Amelia   Updated May 19, 2023 at 8:43am   7 Most recent comment from Marko Davidović:Hello Nela,Thank you for your understanding, and we are sorry that we can not be more precise at this time. We wish you all the best. Have a nice day.  tom needham Pending payments - manual?Closed   Amelia   Updated May 19, 2023 at 8:29am   6 Most recent comment from Marko Davidović:Hello tom,This is a small bug and we have informed our developers about this. They will work on that and this should be fixed in the future but we do not have eta at this time.If you have any more que ... Andrew Frier This ticket forumClosed   Amelia   Updated May 19, 2023 at 8:03am   2 Most recent comment from Uroš Jovanović:Hello Andrew,Thank you very much for your feedback and suggestion, we appreciate it.We will reach out to ticksy as they are the ones that manage this support platform and hope that they will include ... Tom Gift card optionClosed   Amelia   Updated May 19, 2023 at 7:53am   2 Most recent comment from Uroš Jovanović:Hello Tom,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features ... Eduardo Condes appointments one hour beforeClosed   Amelia   Updated May 19, 2023 at 7:37am   23 Most recent comment from Uroš Jovanović:Hello Eduardo,Thank you for reaching back out to us.We have noted this issue and passed to our developers.We hope that this will be resolved soon.Thank you for your patience. Christopher Straley Feature requestClosed   Amelia   Updated May 19, 2023 at 7:20am   2 Most recent comment from Uroš Jovanović:Hello Christopher,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https:// ... Luis Notifications not sendingClosed   Amelia   Updated May 18, 2023 at 6:17pm   10 Most recent comment from Uroš Jovanović:Prateek, thank you for sharing that.Let's see if it this helps Luis. Daniela Upgrade troublesClosed   Amelia   Updated May 18, 2023 at 4:15pm   13 Most recent comment from Uroš Jovanović:Hello Daniela,Glad to hear that.Please let me know if you have any other questions. Mehran How to make slotes without time defineClosed   Amelia   Updated May 18, 2023 at 3:14pm   8 Most recent comment from Uroš Jovanović:Hello Mehran,Thank you for the credentials.Can you please update the plugin to the latest version (6.3), test it out, and let me know if it works or not? Looking forward to your reply. Promsy Célia Price when one more person is addedClosed   Amelia   Updated May 18, 2023 at 2:20pm   4 Most recent comment from Uroš Jovanović:Hello,The only option at the moment would be to add a service extra and name it "Additiona person" for example and the customers will be able to choose that extra.Hope this helps you.PLease let me kno ... Asterios Export-ImportClosed   Amelia   Updated May 18, 2023 at 2:13pm   4 Most recent comment from Uroš Jovanović:Hello Asterios,Yes, we have a plan to implement this in the future, but there is no ETA on this.Please let me know if you have any other questions. Alexander Changelog email phonenumberClosed   Amelia   Updated May 18, 2023 at 12:35pm   2 Most recent comment from Uroš Jovanović:Hello Alexander, Thank you for reaching out to us. Please check the following video to see this new option on the Amelia/Customize page. Let me know if you have any other questions.