We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marco Amelia Events Not showing in the back-end after update, mail booking notifications not workingClosed   Amelia   Updated May 25, 2023 at 12:06pm   3 Most recent comment from Marko Davidović:Hello Marco, Thank you for reaching out to us.We are glad to hear that everything is fine now.If you have any more questions please open a new separate ticket for each question and we will gladly hel ... Franziska Profil picutre SizeClosed   Amelia   Updated May 25, 2023 at 11:58am   3 Most recent comment from Franziska:OK, Thank you! You can close that task then.  Damian Redirect Page for Google AdsClosed   Amelia   Updated May 25, 2023 at 11:49am   4 Most recent comment from Marko Davidović:Hello Damian,If this doesn't work then at this time this is not possible to achieve this this option is not built in in Amelia at this time. So your customers must click on the finish for now.I&# ... Matthew Bambrick Events & Empty CartClosed   Amelia   Updated May 25, 2023 at 11:23am   5 Most recent comment from Marko Davidović:Hello Matthew,Can you please chek if you have connected Amelia's appointments to products in WooCommerce?We will explain how the logic between Amelia bookings and WooCommerce Products works: - On ... Mark Harris Customise Customer PanelClosed   Amelia   Updated May 25, 2023 at 10:39am   10 Most recent comment from Uroš Jovanović:Hello Mark,Yes, you can those two on one page. Just make sure that you have both shortcodes on one page.Please let me know if you have any other questions. Tuija Möttönen Customer panelClosed   Amelia   Updated May 25, 2023 at 9:36am   5 Most recent comment from Uroš Jovanović:Hello Tuija,Thank you very much for your suggestion and feedback. That would indeed be a great option. I will have this passed on to our management for it to be implemented in the future.This would ta ... Tuija Möttönen Notifications / Problems with customer serviceClosed   Amelia   Updated May 25, 2023 at 8:59am   22 Most recent comment from Uroš Jovanović:Hello Tuija,We have noted the issues that you mentioned and our developers will work on resolving this in the near future, in the meantime, please let me know if you have any other questions. AGARTA SARL Buffer time after apointmentClosed   Amelia   Updated May 25, 2023 at 7:11am   2 Most recent comment from Marko Davidović:Hello Fred, Thank you for your interest in our product.You can do that easily. Just go to general settings and set ti time slot to 5 minutes and that is it like thisHope this helps.  Ignacio user panelClosed   Amelia   Updated May 25, 2023 at 6:42am   24 Most recent comment from Marko Davidović:Hello again Ignacio,We will close this ticket for you.We wish you all the best. Have a nice day.  Eduardo Fonseca booking form 2.0 not ok the phone fieldClosed   Amelia   Updated May 24, 2023 at 4:59pm   4 Most recent comment from Uroš Jovanović:Hello Eduardo,Thank you for the credentials and for your patience.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you ... Julien Piekarek CHARGEMENTClosed   Amelia   Updated May 24, 2023 at 4:10pm   4 Most recent comment from Uroš Jovanović:Hello Julien, Thank you for the update on this. Can you please let me know which version of the Amelia plugin you have installed on your websites? Also, can you please let me know if you have the Budd ... Jamie Gascoigne Lots of thingsClosed   Amelia   Updated May 24, 2023 at 3:48pm   2 Most recent comment from Uroš Jovanović:Hello Jamie,Thank you for reaching out to us.1. 2.  Our plugin currently supports time slot booking during one day, so if it is just renting of co-working space for a couple of hours a day, then it ... Farouk display issueClosed   Amelia   Updated May 24, 2023 at 12:07pm   2 Most recent comment from Uroš Jovanović:Hello Farouk,Thank you for reaching out to us.Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, check hi ... Stephanie Packages not showing up after upgradeClosed   Amelia   Updated May 24, 2023 at 10:46am   4 Most recent comment from Marko Davidović:Hello Stephanie, Thank you for reaching out to us.We are glad that everything is fine now. This can be just a caching issue. What matters is that everything is fine now.If you have any more questions ... Julieta ConsultaClosed   Amelia   Updated May 24, 2023 at 10:44am   2 Most recent comment from Marko Davidović:Hello Julieta, Thank you for reaching out to us.The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this. When you go to Am ...