We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Daniel Daigle Help upgrading from lite to full version in wordpressClosed   Amelia   Updated May 22, 2023 at 12:27pm   4 Most recent comment from Uroš Jovanović:Hello Griet,Can you please create a separate ticket for this issue and we will assist you with this?Looking forward to your reply. Srashti Rajput Stripe card details section not visibleClosed   Amelia   Updated May 22, 2023 at 12:15pm   14 Most recent comment from Marko Davidović:Hello Srashti,We forgot to mention that it will look like thisBut we do not have extras for example so you need to adjust it per your needs. If you have any more questions please open a new separate ... Olav whatsappClosed   Amelia   Updated May 22, 2023 at 11:30am   4 Most recent comment from Uroš Jovanović:Hello Olav,Cna you please let me know what the exact difference is so we can check the documentation and update it so that is corresponds with the current version of Meta?Looking forward to your reply ... Rene connecting to woocommerceClosed   Amelia   Updated May 22, 2023 at 11:27am   2 Most recent comment from Marko Davidović:Hello Rene, We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.  Nicolas Hospice Email - Service and extra PriceClosed   Amelia   Updated May 22, 2023 at 10:39am   2 Most recent comment from Uroš Jovanović:Jello Nicolas,Thank you for reaching out to us.1. For this purpose, you can use the following placeholder: %appointment_price%.2. For this purpose, I would suggest that you use the payment link featu ... CARLOS ATRISTAIN Request for Assistance - Bulk Deletion of Recurring ReservationsClosed   Amelia   Updated May 22, 2023 at 10:26am   8 Most recent comment from Uroš Jovanović:Hello Carlos,Thank you for clearing that up.I will have this passed to the developers and hope that it will be resolved in the near future.Thank you for your patience. CADART Amelia featureClosed   Amelia   Updated May 22, 2023 at 9:19am   6 Most recent comment from Marko Davidović:Hello Damien,We try to help as best as we can. But some features are not available at this time.If you have any more questions please open a new separate ticket for each question and we will gladly h ... Dora Chaabani SurveyClosed   Amelia   Updated May 22, 2023 at 9:00am   2 Most recent comment from Marko Davidović:Hello Dora, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this link https://features.w ... Soubhi Abla Recurring appointment from PackageClosed   Amelia   Updated May 22, 2023 at 7:39am   2 Most recent comment from Marko Davidović:Hello Soubhi Abla, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Recurring appointments and packages are separate features and they work in differe ... Rosa Metra Coupon not createdClosed   Amelia   Updated May 22, 2023 at 7:10am   3 Most recent comment from Marko Davidović:Hello Rosa and DesignBurst, Thank you for reaching out to us.We can not replicate the issue on our end so please can each of you send us the admin credentials so that we can take a closer look of the ... Srashti Rajput Appointment bookingClosed   Amelia   Updated May 19, 2023 at 11:39am   11 Most recent comment from Uroš Jovanović:Hello Srashti,We have noted this issue and passed it on to our developers. We hope that it will be resolved soon.Please let me know if you have any other questions. Patrick Event tags placeholder on notificationsClosed   Amelia   Updated May 19, 2023 at 10:52am   2 Most recent comment from Marko Davidović:Hello Patrick, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. But it is a good suggestion I'll kindly ask you to add it as a feature suggestio ... Andrew Frier Displaying services before packages?Closed   Amelia   Updated May 19, 2023 at 10:47am   2 Most recent comment from Marko Davidović:Hello Andrew, Thank you for reaching out to us.This is how it works at this time and unfortunately, this can not be changed at this time. I'll kindly ask you to add it as a feature suggestion on ... Lucas Mialani Booking window is too narrowClosed   Amelia   Updated May 19, 2023 at 10:45am   6 Most recent comment from Marko Davidović:Hello Lucas,We are sorry to hear that and unfortunately, there is no other solution and currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on ... Andrew Frier Setting up AmeliaClosed   Amelia   Updated May 19, 2023 at 10:36am   3 Most recent comment from Marko Davidović:Hello Andrew, Thank you for reaching out to us.We are glad to hear that and if you have any more questions please open a new separate ticket for each question and we will gladly help you there. We wi ...