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Public Tickets

DIDIER LOPES payment MollieClosed   Amelia   Updated July 27, 2023 at 6:50am   2 Most recent comment from Marko Davidović:Hello DIDIER, We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.  Simon Whyatt Appointment configuration settingsClosed   Amelia   Updated July 27, 2023 at 6:40am   5 Most recent comment from Marko Davidović:Hello Simon, Thank you for reaching out to us. When you have several questions or issues please open a new ticket, and we will help you there.  In that way, issues and questions which are related to ... Navisha Amelia - Selecting Multiple Time SlotsClosed   Amelia   Updated July 27, 2023 at 5:24am   2 Most recent comment from Marko Davidović:Hello Navisha, Thank you for reaching out to us.Not as such we do not have that option and soon we plan to implement a cart option. For now you can use packages of services and in that way, customers ... David Farré Avoid tab display in the customer's profileClosed   Amelia   Updated July 26, 2023 at 8:58pm   7 Most recent comment from Aleksandar Vuković:My pleasure, David.Please feel free to reach out to us if you have any further questions or concerns! Elizabeth Can a user be both an Amelia Employee and an Amelia Customer??Closed   Amelia   Updated July 26, 2023 at 8:58pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Elizabeth.Please feel free to reach out to us if you have any further questions or concerns! Valerie EventsClosed   Amelia   Updated July 26, 2023 at 1:57pm   4 Most recent comment from Stefan Petrov:You are very welcome, Valerie.I'm glad that i was able to help.If you have any other questions, feel free to ask. Elsa Govaarts Customization looks differentClosed   Amelia   Updated July 26, 2023 at 1:53pm   2 Most recent comment from Stefan Petrov:Hello Elsa,thanks for reaching out to us.The link you've provided is leading to a guide for Booking Form 1.0, but the Booking Form you are trying to customize is Step by Step Booking Form 2.0Step ... Oliver multiple days off (holiday)Closed   Amelia   Updated July 26, 2023 at 12:18pm   4 Most recent comment from Marko Davidović:Hello Oliver, You are most welcome, and we are glad that we were able to help you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, plea ... Marco Show service first then packagesClosed   Amelia   Updated July 26, 2023 at 11:14am   2 Most recent comment from Marko Davidović:Hello Marco, Thank you for reaching out to us.Unfortunately, no this is how Amelia is designed but your customers can change services or packages hereOr you can try to show 2 separate forms just for s ... Enes changing the workin timesClosed   Amelia   Updated July 26, 2023 at 10:24am   2 Most recent comment from Stefan Petrov:Hello Enes,thanks for reaching out to us.Please, check the General settings - Default Time Slot Step. According to your screenshot, it seems like it is set to 8 hours. This is affecting the Employee W ... Astrid Kuenne Some views show everyday calendar when they are weekly eventsClosed   Amelia   Updated July 26, 2023 at 9:00am   2 Most recent comment from Marko Davidović:Hello again Astrid, Thank you for reaching out to us.My apologies but we do not quite get what are you asking us.You have sent us screenshots of services and packages and form events.We will try to he ... Léa Di Lorenzo appointment cancellationClosed   Amelia   Updated July 26, 2023 at 8:22am   2 Most recent comment from Marko Davidović:Hello Léa, Thank you for reaching out to us.The refunds are not done automatically you need to click on that appointeth and then click on a refund button and then they will receive the amount that th ... Simmeon Refund RequestClosed   Amelia   Updated July 26, 2023 at 8:11am   3 Most recent comment from Aleksandar Vuković:Hello Simmeon.Thank you for reaching out to us.After you submit a refund request, you will not receive any confirmation emails, but you will see that the "Request Refund" button is grayed out: That m ... Egor Amelia AppointmentsClosed   Amelia   Updated July 26, 2023 at 7:23am   5 Most recent comment from Marko Davidović:Hello again Egor,I can see that this is a duplicate ticket, and we already covered this topic in another ticket:https://tmsplugins.ticksy.com/ticket/3421762/For future reference, please don't op ... Tom Schuller Auto-Redirect after Booking with New FormClosed   Amelia   Updated July 26, 2023 at 6:39am   5 Most recent comment from Stefan Petrov:You are welcome, Tom.If you have any other questions, I would like to help.