As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Victor Stripe SettingsClosed   Amelia   Updated November 24, 2023 at 9:58am   2 Most recent comment from Uroš Jovanović:Hello Victor, Thank you for reaching out to us.Can you please go through these steps in this Video we made for using Stripe? We explained what you can do in order to test if your Stripe functionality ... Ivan Dyakov Amelia roles users redirectsClosed   Amelia   Updated November 24, 2023 at 9:39am   5 Most recent comment from Uroš Jovanović:Hello Ivan,That is fine, I am looking forward to your update on this.Please let me know if you have any other questions. Carles Export in CSV EMPLOYEEClosed   Amelia   Updated November 24, 2023 at 9:05am   8 Most recent comment from Marko Davidović:Hello Carles,You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Karl MULLER 307 redirection for POST requestClosed   Amelia   Updated December 1, 2023 at 1:31pm   4 Most recent comment from Stefan Petrov:Hello Karl,Additionaly, see if you can find this article useful - https://wordpress.org/support/topic/cors-error-11/Please, let us know if it works. Ella Martin Amelia Time Range Filter & Available Appointments InconsistentClosed   Amelia   Updated November 23, 2023 at 3:16pm   8 Most recent comment from Uroš Jovanović:Hello Ella,Thank you for reaching back out to us.Can you please let me know (with a screenshot) which element exactly you would want to hide and I will provide you with the CSS?Looking forward to your ... Balendu Goswami Employees NotificationsClosed   Amelia   Updated November 23, 2023 at 2:40pm   4 Most recent comment from Uroš Jovanović:Hello Balendu,That is right, there is no option to set notification language for employees.In regards to your second question, yes, the customers will receive the notifications in their language depen ... Tal Cohen Problems with Events SchedulingClosed   Amelia   Updated November 23, 2023 at 2:28pm   2 Most recent comment from Uroš Jovanović:Hello Tal,Thank you for reaching out to us.1. We have noted the issue with this and passed it to our developers to have this resolved as soon as possible.2. For this purpose, you need to use the follo ... Mark pollak coupons for eventsClosed   Amelia   Updated November 23, 2023 at 2:13pm   2 Most recent comment from Uroš Jovanović:Hello Mark,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feature ... Jan Scheduled Nofitications Events für getaggte VeranstaltungenClosed   Amelia   Updated November 23, 2023 at 1:58pm   2 Most recent comment from Uroš Jovanović:Hello Jan,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features ... Holger Customize Page is brokenClosed   Amelia   Updated November 23, 2023 at 1:32pm   23 Most recent comment from Uroš Jovanović:Hello Holger,It will work fine even if you update the plugin to the latest version.Please let me know if you have any other questions. Carlos duration and pricingClosed   Amelia   Updated November 23, 2023 at 1:30pm   2 Most recent comment from Stefan Petrov:Hello Carlos,Thanks for reaching out to us. Yes, it's possible to configure the custom duration and price for the service. This option can be enabled in the service settings, but in order to set ... Nael Scheduled mails aren't sendClosed   Amelia   Updated November 23, 2023 at 1:10pm   6 Most recent comment from Uroš Jovanović:Hello Nael,Thank you for the update on this.You need to add the code like this: file_get_contents("yourURL");Please let me know if that works for you. Jamie Fairclough Facebook page book now buttonClosed   Amelia   Updated November 23, 2023 at 12:30pm   4 Most recent comment from Uroš Jovanović:Hello Jamie,Thank you for clearing that up and for your patience.Please note that we develop features based on number of upvotes for certain feature requests and the priority for those features.We val ... Carlos Pricing and time servicesClosed   Amelia   Updated November 23, 2023 at 12:21pm   2 Most recent comment from Marko Davidović:Hello Carlos, Thank you for reaching out to us.You just need to set default time slot step to 5 minutes in general settings and that is itThis should help.Best regards.  Nicholas Bozzo Any available employee by defaultClosed   Amelia   Updated November 23, 2023 at 11:44am   2 Most recent comment from Uroš Jovanović:Hello Nicholas,Thank you for reaching out to us.When you set the employee selection field to not be mandatory, the "Any employee" option will be a default, but it will displayed as "Any Available Emp ...