As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Sean Markland Double books a time slotClosed   Amelia   Updated December 4, 2023 at 6:26am   2 Most recent comment from Marko Davidović:Hello Sean, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. Amelia is designed to prevent double-booking so this is not possible I'm afraid. So ... Jing Ren Step-By-Step Booking Form Custom FieldsClosed   Amelia   Updated December 3, 2023 at 6:41pm   3 Most recent comment from Uroš Jovanović:Hello Jing,Glad to hear that you resolved this issue.Please let me know if you have any other questions. Joseph Kisler ID 1 under events in the backend not shownClosed   Amelia   Updated December 3, 2023 at 6:32pm   3 Most recent comment from Uroš Jovanović:Hello Joseph,Thank you for reaching out to us.Can you please elaborate on what you are referring to and I will assist you with this? Looking forward to your reply. Benjamin Display of Date and Time in the Booking CalendarClosed   Amelia   Updated December 1, 2023 at 2:53pm   2 Most recent comment from Stefan Petrov:Hello Benjamin,Thanks for reaching out to us.Thank you for noticing it and reporting back to us. We appreciate the user feedback, it helps us to improve the user experience.I'll make sure that i ... Andzelika Search Booking Form - Fixed Sidebar & ScrollClosed   Amelia   Updated December 1, 2023 at 2:49pm   7 Most recent comment from Stefan Petrov:Hello Andzelika,This is the approach through the database, i see. Well, this is one of the options, of course. I've done the same steps, i can see the settings. Just make sure that you follow the ... Vikram Customer Panel notification trigger for email / WhatsAppClosed   Amelia   Updated December 1, 2023 at 1:03pm   6 Most recent comment from Marko Davidović:Hello Vikram,Will do that but should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. We wish you all the best. Ha ... Siddhi I've to implement a functionality to use the birthday of customers and provide them special discount.Closed   Amelia   Updated December 1, 2023 at 11:42am   2 Most recent comment from Stefan Petrov:Hello Kushagra,Thanks for reaching out to us.While it is possible to add the custom fields with Amelia and get the additional information from the customers, we are not sure nor we can recommend any ... Shantanu Baviskar Packages section stopped appearing after 7.1 updateClosed   Amelia   Updated December 1, 2023 at 10:38am   5 Most recent comment from Uroš Jovanović:Hello Shantanu,Glad to hear that the issue has been resolved.I will have this ticket closed. Taylor Barratt Hide Event in Calendar but Directly AccessClosed   Amelia   Updated December 1, 2023 at 9:57am   4 Most recent comment from Stefan Petrov:Hello Taylor,Thank you for clarifying. The option "Show Event on Site" will affect all booking forms, so if you create a new page [ameliaeventslistbooking event=] and disable this option, it will no ... Gert-Jan Sanderman Active Campaign integrationClosed   Amelia   Updated December 1, 2023 at 9:19am   2 Most recent comment from Stefan Petrov:Hello Timo,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  to ... Chad Robey Schedule Start times for different servicesClosed   Amelia   Updated December 1, 2023 at 7:14am   2 Most recent comment from Marko Davidović:Hello Chad, Thank you for reaching out to us.The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this. When you go to Ameli ... Frikkie Multiple bookings of eventsClosed   Amelia   Updated December 1, 2023 at 6:52am   2 Most recent comment from Marko Davidović:Hello Frikkie, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.In light of this, we encourage you to kindly consider submitting this valuable suggesti ... Matthew Venn Notification EmailsClosed   Amelia   Updated December 1, 2023 at 6:27am   2 Most recent comment from Marko Davidović:Hello Matthew, Thank you for reaching out to us.Amelia is just a middleman for Cron. This is WP product that is set on server so uf notifications are not sent please rach out to your hosting provider ... Brad Ward Ward Coupon code not workingClosed   Amelia   Updated November 30, 2023 at 5:35pm   18 Most recent comment from Uroš Jovanović:Hello Brad,Thank you for the update on this.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can yo ... Victor SMTP configurationClosed   Amelia   Updated November 30, 2023 at 2:41pm   2 Most recent comment from Stefan Petrov:Hello Victor,Thanks for reaching out to us.I recommend checking out the documentation regarding the notifications on this link. We have explained everything is detail here. Please, double-check the ...