Hello Brad,

Thank you for reaching out to us.

Can you please provide me with the screen recording of this issue and I will assist you with this?

Looking forward to your reply.

Hello Brad,

Thank you for the update on this.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Brad,

Thank you for the update on this.

Can you please update the plugin to the latest version (7.1), test it out, and let me know if it works or not?

Looking forward to your reply.

Hello Brad,

Thank you for the update on this and for your patience.

You can send it to me via WeTransfer.

You can use the following email: [email protected].

Looking forward to hearing from you.

Hello Brad,

Thank you for the update on this.

I tested this out and it works just fine.

If it does not work from your end, can you please let me know if it works from any other device?

Looking forward to your reply.

Hello Brad,

Thank you for the update on this.

Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.