As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Karelia Carcasses Whatsapp notification does not workClosed   Amelia   Updated May 21, 2024 at 2:16pm   6 Most recent comment from Uroš Jovanović:Hello Karelia,Thank you for that.Please test it out now and let me know if it works or not.Looking forward to your reply. Abi Closing event bookingsClosed   Amelia   Updated May 21, 2024 at 12:35pm   6 Most recent comment from Stefan Petrov:Hello Abi,I see that my colleague is already troubleshooting this issue with the developers. It may take a while, but my colleague will provide an answer as soon as possible.Thank you again for your p ... Levance Walzier Employee rolesClosed   Amelia   Updated May 21, 2024 at 12:00pm   2 Most recent comment from Uroš Jovanović:Hello Levance,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... lohkienhao Employee Email Not Receiving NotificationClosed   Amelia   Updated May 21, 2024 at 10:14am   19 Most recent comment from Stefan Petrov:Well, usually when users were reporting the issue with notifications it was because of the wrong configuration (PHP mail settings) or because the templates wasn't turned on. In your case, the SMT ... Lawrence Robinson AmeliaClosed   Amelia   Updated May 21, 2024 at 8:47am   2 Most recent comment from Stefan Petrov:Hello Lawrence,Thanks for reaching out to us.Please feel free to search through our feature suggestion page,  to see if someone may have already suggested this feature. If you can't see it, fe ... Axel Google integration for employeesClosed   Amelia   Updated May 21, 2024 at 8:46am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. If you see a "Redirect URI mismatch", the URI in Amelia and the URI in Google Developers Console are not the same.PLEASE NOTE: Google Developer Console m ... Tirol event_tickets - empty fieldClosed   Amelia   Updated May 21, 2024 at 8:37am   3 Most recent comment from Stefan Petrov:Hello Tirol,Thanks for the feedback. Great to hear that you were able to find the solution.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Laura Gage Amelia Dashboard in admin not loading and booking module not loading on public pageClosed   Amelia   Updated May 21, 2024 at 5:47am   5 Most recent comment from Marko Davidović:Hello again,Amelia is compatible with all PHP version so you should not have any issues with any of them. Should you have any further inquiries, we kindly request that you open separate tickets for ea ... Bianca Johnson Event Default Date ViewClosed   Amelia   Updated May 21, 2024 at 5:45am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.In light of this, we encourage you to kindly consider submitting this valuable suggestion ... anwar refund time run outClosed   Amelia   Updated May 21, 2024 at 8:07am   3 Most recent comment from Marko Davidović:Hello again, Just in case we checked with our billing team and they have sent you a refund already this is not up to us you just need to wait and a refund will reach you.We wish you all the best and ... Louis How to manage bookings done by a 3rd party?Closed   Amelia   Updated May 20, 2024 at 9:39pm   4 Most recent comment from Uroš Jovanović:Hello Lous,Glad to hear that you found the solution for this.I will have this ticket closed now. Berk Recurring events packageClosed   Amelia   Updated May 20, 2024 at 3:53pm   4 Most recent comment from Uroš Jovanović:Hello Berk,We have still not implemented this, but it will be done in the future, it's just that there is no ETA on this.In the meantime, if you have any other questions, please let me know. Cristian Sofrone Appointment from backend + Calendar issueClosed   Amelia   Updated May 20, 2024 at 3:50pm   2 Most recent comment from Uroš Jovanović:Hello Cristian,Thank you for reaching out to us.1. For this purpose, you can disable the "Booking Time Slots will depend on the service duration" option on the Amelia/Settings/Roles/Admin page.2. We h ... Jiří Skorpion Hovorka import google contactClosed   Amelia   Updated May 20, 2024 at 3:14pm   5 Most recent comment from Uroš Jovanović:Hello Jiří,Please note that we have noted this issue with CSV and passed it to our developers to have it resolved for future updates.In the meantime, please let me know if you have any other questi ... Siddhi AMELIA APPOINTMENTSClosed   Amelia   Updated May 20, 2024 at 2:59pm   13 Most recent comment from Uroš Jovanović:Hello Siddhi,Could you set this up on a staging website so we can then change the payment method and figure out if that was indeed an issue?Looking forward to your reply.