As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Francesca Kendall Adding special days pastClosed   Amelia   Updated September 18, 2024 at 6:20am   5 Most recent comment from Marko Davidović:Hello again,We are not quite sure why you need to set this up and show up this in the past but we can understand that there are specific scenarios in various type of business. But this can not just be ... Chris Appointment managementClosed   Amelia   Updated September 18, 2024 at 6:14am   6 Most recent comment from Marko Davidović:Hello agian,I'm afraid we don't understand what exactly you want to achieve and what exactly is the issue? We can test notifications on your site with our credentials to confirm that everyth ... Johnathan Error with syncing google calanderClosed   Amelia   Updated September 17, 2024 at 2:04pm   2 Most recent comment from Uroš Jovanović:Hello Johnathan,Thank you for reaching out to us.Events from Google Calendar will not be displayed in Amelia but busy events from Google Calendar will block time slots in Amelia. For that purpose, pl ... Jess Wilkie Set up issueClosed   Amelia   Updated September 17, 2024 at 12:02pm   2 Most recent comment from Uroš Jovanović:Hello Jess,Thank you for reaching out to us.Can you please provide me with the screen recording of this issue and I will assist you with this?Looking forward to your reply. bonnier no notification to the customerClosed   Amelia   Updated September 17, 2024 at 11:59am   2 Most recent comment from Uroš Jovanović:Hello Bonnier,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... mansi more Appointment notifications are not going to the consultants.Closed   Amelia   Updated September 17, 2024 at 11:54am   2 Most recent comment from Uroš Jovanović:Hello Mansi,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP ... Natascha Vantuykom How can I display a message after cancel event?Closed   Amelia   Updated September 17, 2024 at 11:51am   2 Most recent comment from Uroš Jovanović:Hello Natascha,Thank you for reaching out to us.For that purpose, you will need to set up the "Redirect URLs" option on the Amelia/Settings/Notifications page.Please let me know if that works for you. Daniel Step Booking V2Closed   Amelia   Updated September 17, 2024 at 11:36am   6 Most recent comment from Uroš Jovanović:Hello Daniel,Thank you for the update on this.Please let me know if you have any other questions, in the meantime. Alyson Melhus Calendar for Events on BACK ENDClosed   Amelia   Updated September 17, 2024 at 9:05am   2 Most recent comment from Uroš Jovanović:Hello Alyson,Thank you for reaching out to us.Regarding the back-end, we are actively working on redesigning the calendar page to improve its functionality. However, at this time, we don't have a ... João Lopes Managing appointmentsClosed   Amelia   Updated September 17, 2024 at 8:34am   2 Most recent comment from Uroš Jovanović:Hello João,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... theresa garcia No-show status not availableClosed   Amelia   Updated September 17, 2024 at 8:32am   2 Most recent comment from Uroš Jovanović:Hello Theresa,Thank you for reaching out to us.This should only be available for appointments that are in the past.Please let me know if that works for you.Looking forward to your reply. Immanuel Hengstenberg TimezonesClosed   Amelia   Updated September 17, 2024 at 8:00am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works: All times in the back-end of ... Cesar Uso de Zoom y GMeetClosed   Amelia   Updated September 17, 2024 at 7:46am   4 Most recent comment from Uroš Jovanović:Hola César, Gracias por la actualización sobre este tema. Por favor, proporcióname un usuario temporal de WP-admin (administrador) para tu sitio donde ocurre este problema, así podremos iniciar se ... Mathew Tarbuck FBC71135 Services that do not require time slotsClosed   Amelia   Updated September 17, 2024 at 7:37am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently this feature is not available in Amelia. This is not possible to set as such in Amelia time slots must be chosen. There is a poss ... Marius Security Vulnerability in Wp AmeliaClosed   Amelia   Updated September 17, 2024 at 7:29am   6 Most recent comment from Marko Davidović:Hello everyone,We have checked this with our developers and they have confirmed that this issue was resolved and they will reach out to their support team to resolve this with them so that they can r ...