As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Himanshu How to retrieve all the service categoriesClosed   Amelia   Updated September 11, 2024 at 7:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.I'm afraid we don't understand what exactly you want to achieve and what exactly is the issue? Can you explain in a little more detail and send ... Dave Ashton Can't get email notifications to workClosed   Amelia   Updated September 11, 2024 at 6:02am   4 Most recent comment from Marko Davidović:Hello again,There is nothing to update since these options are working. If they do not work this is to the wrong settings that you have set, We can test this with out own data to confirm that there ar ... Marius Woocommerce checkoutClosed   Amelia   Updated September 11, 2024 at 5:59am   9 Most recent comment from Marko Davidović:Hello again,You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gla ... Dorota Blumczyńska notificationsClosed   Amelia   Updated September 11, 2024 at 5:41am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Please go to the notifications section inspect the page then try and send test notifications and then if there are any issues you will see the error in th ... Cesar Problemas con integración de whatsappClosed   Amelia   Updated September 10, 2024 at 3:49pm   6 Most recent comment from Uroš Jovanović:Hola César, Lamentamos escuchar que estás teniendo problemas con la integración de WhatsApp a través de Meta. Entendemos lo frustrante que puede ser enfrentar estos desafíos. Sin embargo, como me ... Thorlakur Ludviksson Send test email fails with ErrorClosed   Amelia   Updated September 10, 2024 at 3:29pm   4 Most recent comment from Uroš Jovanović:Hello Thorlakur,Glad to hear that the issue has been resolved.I will have this ticket closed now. Rodrigo Chiong Limiting package reservations to package validity periodClosed   Amelia   Updated September 10, 2024 at 3:28pm   2 Most recent comment from Uroš Jovanović:Hello Rodrigo,The duration you set is for the package while the appointments within a package are defined by the "Period available for booking" in Amelia's General Settings or individual settings ... Stéphanie Gailly How to know if a coupon is used ?Closed   Amelia   Updated September 10, 2024 at 3:19pm   2 Most recent comment from Uroš Jovanović:Hello Stéphanie,Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Please feel free to sea ... ailen vera PaymentClosed   Amelia   Updated September 10, 2024 at 3:12pm   10 Most recent comment from Uroš Jovanović:Hello Ailen,As WooCommerce settings are separate entity from Amelia settings, this will not have any affect on Amelia.Please let me know how it went. Yasser CustomizationClosed   Amelia   Updated September 10, 2024 at 2:22pm   2 Most recent comment from Uroš Jovanović:Hello Yasser,Thank you for reaching out to us.1. 3. Unfortunately, there are currently no such options with Amelia's built-in features. You can suggest that feature on the following link: https ... Namika custom field - DOBClosed   Amelia   Updated September 10, 2024 at 12:48pm   4 Most recent comment from Uroš Jovanović:Hello Namika,Thank you for the update on this.We have changed this in the 2.0 booking forms, but we value your feedback and will definitely use this feedback to improve this functionality.Please let m ... Cedric Adding QR code to track attendanceClosed   Amelia   Updated September 10, 2024 at 12:42pm   2 Most recent comment from Uroš Jovanović:Hello Cedric,Thank you for reaching out to us.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.This feature will be implem ... Juan Multiple services for one slot.Closed   Amelia   Updated September 10, 2024 at 11:57am   23 Most recent comment from Uroš Jovanović:Hello Juan,Understand, for that purpose, you will have to remove the rule in WooCommerce on the Amelia/Settings/Payments page where it is stated that "Failed" or similar statuses in WooCommerce wil ... Cantaut Google Tag ManagerClosed   Amelia   Updated September 10, 2024 at 11:25am   10 Most recent comment from Uroš Jovanović:Hello,Thank you for your patience.You can try and add this script to a page where booking form is: window.ameliaActions = {      beforeBooking: function (success = null, error = null, data) {   ... Jonathan Queued SMSClosed   Amelia   Updated September 10, 2024 at 9:51am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.1. We have nothing to with cron settings since this is set on the server. But perhaps they are send you need to refresh to see the if the were sent or nor ...