As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Benoit Lamaury Problem customer panel does not displayClosed   Amelia   Updated September 25, 2024 at 7:46am   3 Most recent comment from Stefan Petrov:Hello Benoit, Thanks for reaching out to us. Just about to reach out to you to tell you to double-check the caching plugin. In 99 percent of cases when the booking form is not visible is because of th ... Petra Costumer FieldClosed   Amelia   Updated September 25, 2024 at 7:30am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3708853/ Our collea ... Amélie Connexion with google calendarClosed   Amelia   Updated September 24, 2024 at 2:25pm   4 Most recent comment from Uroš Jovanović:Hello Amélie, Glad to hear that the issue has been resolved. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with revie ... Mandy Oldfield Lost my eventsClosed   Amelia   Updated September 24, 2024 at 10:35am   2 Most recent comment from Stefan Petrov:Hello Mandy, Thanks for reaching out to us and apologies for the inconvenience. This is the issue why the events are not loading.  Please try this - deactivate Amelia, clear caching, activate Amelia ... Sadew Wht not showing customer registation form with password.Closed   Amelia   Updated September 24, 2024 at 10:33am   7 Most recent comment from Stefan Petrov:  Hello Sadew, Apologies, my mistake, I saw the wrong date.  Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license yo ... Milan Kasik Email of employesClosed   Amelia   Updated September 24, 2024 at 8:09am   4 Most recent comment from Stefan Petrov:You are welcome, Milan. Looking forward to hearing from you regarding the other questions or issues.   Liam O\'Leary Appointment BookingClosed   Amelia   Updated September 24, 2024 at 7:55am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. In general settings you just need to set default time slot step to 5 minutes and that is it. Should you have any further inquiries, we kindly request tha ... Bart De Bock Remove add to calendar Event List Booking Form 2Closed   Amelia   Updated September 24, 2024 at 7:47am   2 Most recent comment from Stefan Petrov:Hello Bart, Thanks for reaching out to us. Yes, this can be disabled in General settings. There is an option called "Show Add To Calendar option to customers" Please, let me know if you have any othe ... Chad Helms Questions on SoftwareClosed   Amelia   Updated September 24, 2024 at 7:44am   2 Most recent comment from Uroš Jovanović:Hello Chad, Thank you for reaching out to us. For that purpose, you can assign specific services to days of the week on the Amelia/Employees/Work Hours page. There is no limit distance with custom fie ... Bernhard Kerres Catalogue Booking FormClosed   Amelia   Updated September 24, 2024 at 7:42am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You need to change this incorrect customize booking form You need to change these labels on few steps so please go through each step and each label sett ... Michał BLIK payments via StripeClosed   Amelia   Updated September 24, 2024 at 7:33am   5 Most recent comment from Stefan Petrov:Hello Michal, Actually, if you are using Mollie, Amelia will give you the option to customers to choose the payment method that has been added to Mollie account. Once they finish booking, a separate M ... Robert Pothier Employee panel to create new clientsClosed   Amelia   Updated September 24, 2024 at 7:24am   2 Most recent comment from Stefan Petrov:Hello Robert, Thanks for reaching out to us. Unfortunatelly, this option is currently not available, but we are looking forward to adding this in future updates. Currently, an employee can only add/cr ... Dave Ashton AppointmentsClosed   Amelia   Updated September 24, 2024 at 6:48am   4 Most recent comment from Marko Davidović:Hello again, If these are 2 separate events then you can send 2 separate notifications for each event.  In notifications section you can click on create new notification and then you can set that onl ... Sandeepa Notifications not sentClosed   Amelia   Updated September 24, 2024 at 5:40am   11 Most recent comment from Marko Davidović:Hello Jonathan, Please do not write on other people tickets. It creates confusion and by any means this does not guarantee that this is the same solution or issue if there is any. Also owner of the ti ... Omari Job Conflict with Bold Builder by Bold ThemesClosed   Amelia   Updated September 23, 2024 at 2:45pm   10 Most recent comment from Uroš Jovanović:Hello Omari, Thank you for the update on this. You can create as many pages as you wish on your websites and add some of Amelia shortcodes that you can check on this link. Please let me know if that w ...