As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Jayesh Oad Need add custom fields in Employee profileClosed   Amelia   Updated September 23, 2024 at 2:36pm   3 Most recent comment from Uroš Jovanović:Hello Jayesh,Thank you for reaching out to us.I need to create custom fields in the Employee profile. Could you please guide me through the process? Also as I logged in Employee I can not change the P ... Tjwan Oei URL specific eventClosed   Amelia   Updated September 23, 2024 at 2:29pm   2 Most recent comment from Uroš Jovanović:Hello Tjwan, Starting from Amelia 7.4.2, users can pre-select a list of entity IDs separated by commas, which will be automatically pre-filled on the form. The following list of URL parameters can be ... Javier Alonso Translation OptionsClosed   Amelia   Updated September 23, 2024 at 2:05pm   7 Most recent comment from Uroš Jovanović:Hello Javier, Thank you for the update on this. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ... Alan Smith Employee Manage ScheduleClosed   Amelia   Updated September 23, 2024 at 12:50pm   2 Most recent comment from Stefan Petrov:Hi Alan, Thanks for reaching out to us. This depends on the user role settings (which can be changed by an admin) in the Amelia backend, but an employee can manage his appointments through the employe ... Alan Prothero Redirect URL after booking not workingClosed   Amelia   Updated September 23, 2024 at 12:00pm   6 Most recent comment from Stefan Petrov:Hi Alan,No problem at all, just wanted to confirm. Please, let us know if you have any other questions or issues. Petra Benutzer Definierte FelderClosed   Amelia   Updated September 23, 2024 at 11:42am   11 Most recent comment from Uroš Jovanović:Hello Petra,Thank you for the update on this.Please test it out now and let me now if it works or not.Looking forward to your reply. Joe Kaufman Multiple Event Cart BookingClosed   Amelia   Updated September 23, 2024 at 10:01am   2 Most recent comment from Uroš Jovanović:Hello Joe,Thank you for reaching out to us.Yes, you can do so with WooCommerce, it's just that one specific option will have to be enabled.Please check the following video on how to enable that. Rasmus Swish swedish paymentClosed   Amelia   Updated September 23, 2024 at 9:46am   2 Most recent comment from Stefan Petrov:Hello Rasmus,Thanks for reaching out to us. Unfortunatelly, currently, it's not possible to configure Swish within Amelia features. Only the already integrated payment methods such as Stripe, Raz ... Sergio Urcelay Cantidad máxima por ubicaciónClosed   Amelia   Updated September 23, 2024 at 9:30am   8 Most recent comment from Uroš Jovanović:Hola, Gracias por tu solicitud. No dudes en ponerte en contacto si tienes más preguntas o necesitas más ayuda. Saludos y gracias nuevamente por tu paciencia. Yinghsun wordpressClosed   Amelia   Updated September 23, 2024 at 7:45am   5 Most recent comment from Marko Davidović:Hello again,We went on your site and we do not see any issues booking form shows and works on any browser where we have checked thisWhen we are logged in and when we are logged off. So we do not see a ... Jonas Weigel Cant paste pourchase codeClosed   Amelia   Updated September 23, 2024 at 7:12am   3 Most recent comment from Stefan Petrov:Hi Jonas,Thanks for reaching out to us. Great to see that you were able to find the solution.I will close this one, but If you have any other questions, please open a new ticket and we will gladly he ... Mike Osborn Required InformationClosed   Amelia   Updated September 23, 2024 at 6:48am   2 Most recent comment from Stefan Petrov:Hi Mike,Thanks for reaching out to us. You also need to make sure that they are marked as required in the booking form options. In your case, you would need to go to Customize / Event List v2 and then ... Bhavin Appointment exportClosed   Amelia   Updated September 23, 2024 at 6:46am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently this feature is not available in Amelia. This is not  possible to set at this time since there is no such option implementedIn l ... Uygur Topcu Amelia RefundClosed   Amelia   Updated September 23, 2024 at 5:57am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We do not send emails for refunds. Once you apply for a refund that is it and the refund should reach you within 7 business days. Should you have any fur ... Marco Schnyder All coupons are goneClosed   Amelia   Updated September 23, 2024 at 5:56am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Something caused this issue on your site perhaps some conflict and please make sure that update Amelia to latest version 7.7.1 not to previous 7.7 since ...