As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Rocker Remove cost fieldClosed   Amelia   Updated December 10, 2018 at 10:34am   2 Most recent comment from [deleted]:Hi Rocker,If you set service price as 0 the price calculation and payment methods will not be visible anymore. So just put 0 as service price. Rocker Change employee to custom nameClosed   Amelia   Updated December 10, 2018 at 10:32am   2 Most recent comment from [deleted]:Hi Rocker,Thank you for your inquiry.You can do that under the Labels settings. Go to the Settings page, open the Labels settings and you will see "employee" label so you can change it.If you are inte ... Brad Linberg plugin feature questionClosed   Amelia   Updated December 10, 2018 at 10:16am   4 Most recent comment from [deleted]:Hi Brad,You are welcome. I am glad that I could help. lisavogelaar92 Cant acces settings and services in the backend of ameliaClosed   Amelia   Updated December 7, 2018 at 1:51pm   2 Most recent comment from [deleted]:Hi Lisa,We saw that you have opened two same tickets, my colleague will help you so I will close this one. roystonc Choice of Sessions & EmployeesClosed   Amelia   Updated December 7, 2018 at 10:34am   2 Most recent comment from [deleted]:Hi Royston,This is not possible with core plugin's options at the moment, but can you please try to add this to a page: .el-form-item:nth-of-type(2) {display: none !important;}I have attached you a s ... roystonc Duration of a sessionClosed   Amelia   Updated December 7, 2018 at 10:24am   2 Most recent comment from [deleted]:Hi Royston,From version 1.3.3 we have more duration options for services. Go to the Services page, open the Service information and see under the Duration option, you should see more duration options ... roystonc Creating one-time off serviceClosed   Amelia   Updated December 7, 2018 at 9:23am   4 Most recent comment from [deleted]:Hi Royston,You are welcome. We will implement new options in the future.If you are interested to be a Beta tester for our upcoming SMS notifications feature please send us your email. maximilien_plateau Database errors after deactivate/activate pluginClosed   Amelia   Updated December 6, 2018 at 4:54pm   5 Most recent comment from maximilien_plateau:You're right, thanks for your reply. negenduust Add day to calendar viewClosed   Amelia   Updated December 6, 2018 at 12:32pm   2 Most recent comment from Miloš Jovanović:Hi negenduust,Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.Your suggestion is quite interesting so could yo ... negenduust Which appointment belongs to which doctorClosed   Amelia   Updated December 6, 2018 at 12:26pm   2 Most recent comment from Isidora Markovic:Hi negenduust,Thank you for your purchase.Unfortunately at the moment that is not possible with built in features of plugin. When you leave employees without images in calendar view will be shown ran ... negenduust Back button after appointmentClosed   Amelia   Updated December 6, 2018 at 10:31am   4 Most recent comment from Miloš Jovanović:HI negenduust, Unfortunately no, this feature will be added in the next update which will come soon.The feature is in progress so after the testing stage it will be included. If you are interested ... negenduust New features in last updateClosed   Amelia   Updated December 6, 2018 at 10:30am   2 Most recent comment from [deleted]:Hi negenduust, You can find a changelog at this page - https://wpamelia.com/changelog/. We will release auto-update this evening. Just add the purchase key in Purchase Key Setting to enable auto-up ... Anita Mazurek change congratulations messageClosed   Amelia   Updated December 6, 2018 at 8:19am   4 Most recent comment from Isidora Markovic:Hi Anita, You are welcome.  I am glad that you easily change the text for your needs. If you have any more issues or questions feel free to open a new ticket, we will gladly help. If you are s ... Omar Bolzan Cron jobClosed   Amelia   Updated December 3, 2018 at 12:34pm   19 Most recent comment from Isidora Markovic:Hi Omar,Sorry for late response.  Our company is located in Serbia and our working time is from 10:00 to 17:00 CET. business days.We visit your page and we can't reproduce issue that you show on vi ... slcreaweb Vacances ScolaireClosed   Amelia   Updated December 3, 2018 at 11:38am   2 Most recent comment from [deleted]:Hi Sebastien,Thank you for your purchase.Adding different opening hours for certain dates is not possible at the moment, but we plan to add a Special Days option in the future when configuring somethi ...