As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Elliot Session bookingsClosed   Amelia   Updated May 10, 2019 at 9:47am   2 Most recent comment from Miloš Jovanović:HI Elliot,Thank you for your purchase.Yes, but you must first set that in the General settings Default time slot step ( attachment)Yours is probably set to be 30min.Best regards. stino00 Date selectorClosed   Amelia   Updated May 9, 2019 at 12:21pm   12 Most recent comment from Miloš Jovanović:HI Stijn,I can not tell you precisely the date when this will be available, but I can say that this is one of our top priorities features for the upcoming releases.Also, that was voted as a third fe ... Vinny Mulvey Email and SMS remindersClosed   Amelia   Updated May 9, 2019 at 10:54am   4 Most recent comment from Isidora Markovic:Hi Vinny,You are welcome.Best regards. Marcus BookingClosed   Amelia   Updated May 9, 2019 at 9:37am   2 Most recent comment from Miloš Jovanović:HI Marcus,Thank you for your purchase.Sorry to disappoint you but unfortunately booking in advance is something that is not possible to achieve with the plugin built in features at the moment.Best re ... Julie Lucas Stripe payment reimbursement and file upload fieldClosed   Amelia   Updated May 9, 2019 at 7:45am   2 Most recent comment from Isidora Markovic:Hi Julie,Thank you for your purchase.Unfortunately that is not possible with built in features. When customers cancel the appointment you need manually to refund them.Sorry for disappointment, but at ... Edson Refund!!!Closed   Amelia   Updated May 9, 2019 at 5:37am   3 Most recent comment from Edson:Hi Maurice,Can you update me on this? Vinny Mulvey Amending and cancelling appointments for customersClosed   Amelia   Updated May 8, 2019 at 12:05pm   4 Most recent comment from Isidora Markovic:Hi Vinny,You are welcome.Best regards. Rick Mulriple booking options when I add an extraClosed   Amelia   Updated May 8, 2019 at 11:31am   4 Most recent comment from Isidora Markovic:Hi Rick,When you set service duration on 3h and turn on option Use service duration for booking a time slot your slots in calendar will be 3h no matter what you set on Default time slot step. Then ... Shane Kelly Wedding DJClosed   Amelia   Updated May 8, 2019 at 9:53am   2 Most recent comment from Miloš Jovanović:Hi Shane Kelly,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this can not be achieved with the plugin built in features at the moment.We have a plan to implemen ... Rebecca Baldry Syncing Google Calendar and Creating Booking ItemsClosed   Amelia   Updated May 7, 2019 at 12:33pm   2 Most recent comment from Miloš Jovanović:HI Rebecca,Thank you for your purchase.1.You can take a look at this link from our documentation where you can see how you can connect your employee to theirs Google calendar.2.Unfortunately there is ... WalterBenda Booking wizard does not show up anymore in the frontendClosed   Amelia   Updated May 7, 2019 at 12:08pm   4 Most recent comment from Miloš Jovanović:HI WalterBenda,Strange, now I am viewing site in the Incognito mode and as i can see the booking form is there ( attachment) Best regards. steelmax Total number of customers Notifications PlaceholdersClosed   Amelia   Updated May 7, 2019 at 11:32am   4 Most recent comment from Miloš Jovanović:HI steelmax,At the moment this is not in our plan to add, but I forwarded this to my team, so we can discuss adding it for some future updates.Best regards. PARISI TOUR amelia not loadingClosed   Amelia   Updated May 7, 2019 at 10:36am   4 Most recent comment from Isidora Markovic:Hi PARISI,That is normal behavioral in Amelia when you try to delete customer of employee which have appointments in the future. You need to delete those appointments first, and then you will be able ... Nick Amelia - Upcoming AppointmentsClosed   Amelia   Updated May 7, 2019 at 10:26am   4 Most recent comment from Miloš Jovanović:HI Nick,Thank you for your explanation.Something like that is called Front end booking cabinet for customers which is in a plan to be added as a feature for the next updates of the plugin, but at the ... Michael Panza Display a Calendar of EventsClosed   Amelia   Updated May 6, 2019 at 3:24pm   4 Most recent comment from Miloš Jovanović:HI Michael,Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.I will add your suggestion on our TODO list and hop ...