As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

taramariewest Option in Amelia BookingClosed   Amelia   Updated May 29, 2019 at 9:55am   6 Most recent comment from Miloš Jovanović:Hi Tara,The next major feature will be the Front end booking cabinet for customers where the use case described below will be possible.But at the moment the only approach is from the backend.Best reg ... Mike Wright Booking calendar gradient.Closed   Amelia   Updated May 29, 2019 at 8:24am   2 Most recent comment from Isidora Markovic:Hi Mike,Thank you for your purchase.Can you please try to clear your server and browser cache and check is it working?Please explain me in little more details what exactly did you change and where?Be ... Delacroi Amelia doesn't work with my themeClosed   Amelia   Updated May 29, 2019 at 8:13am   13 Most recent comment from Isidora Markovic:Hi Delacroi, You are welcome.   If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a� ... Tevaughn RefundClosed   Amelia   Updated May 29, 2019 at 6:47am   2 Most recent comment from Aleksandar Vuković:HI again Tevaughn.We see you opened a duplicate ticket. I have answered there, so I'll close this one.Best regards. Tevaughn RefundClosed   Amelia   Updated May 29, 2019 at 6:46am   2 Most recent comment from Aleksandar Vuković:Hello Tevaughn.Sorry to hear you don't want to use our plugin after purchase.Is there something we may be able to help you with?If, on the other hand, you still wish a refund, you can request it ... Mike Wright Payment testingClosed   Amelia   Updated May 28, 2019 at 1:02pm   3 Most recent comment from Isidora Markovic:Hi Mike,Thank you for your purchase. This is input is Stripe.js library and that library handle all related to this input. I think when you enter the card number from UK, it will recognize that car ... flow-assistance Malicious file FunTest.phpClosed   Amelia   Updated May 28, 2019 at 10:36am   2 Most recent comment from Miloš Jovanović:Hi flow-assistance,Thank you for your purchase. Our plugin using third party packages like Curl client for PHP HTTP requests, and he has dependencies HTTP Message and clue/stream-filter which ... stino00 E-mail not sent booked appointmentClosed   Amelia   Updated May 28, 2019 at 10:34am   4 Most recent comment from Miloš Jovanović:Hi Stijn,Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve ... Richard Emails sent to one recipientClosed   Amelia   Updated May 28, 2019 at 9:52am   6 Most recent comment from Aleksandar Vuković:Hi again Richard.You can add the corporate e-mail address ([email protected]) to the last field in Notification settings (see attachment), so all e-mails are being sent to this e-mail addres ... Mike Wright Google calendar not synchronisingClosed   Amelia   Updated May 28, 2019 at 7:52am   2 Most recent comment from Isidora Markovic:Hi Mike,Thank you for your purchase.In order to use 2-way Google synchronization properly your employees should set statuses of the events in their Google calendars as Busy. In that way, time slots ... creatimrp TranslatingClosed   Amelia   Updated May 27, 2019 at 3:01pm   8 Most recent comment from Isidora Markovic:Hi JimKalligas,After investigation, we found out that calendar library that we are using don't have support for all languages. When they update the library it will be available in Amelia as wel ... bambamboole Add additional notification placeholdersClosed   Amelia   Updated May 27, 2019 at 1:57pm   2 Most recent comment from Aleksandar Vuković:Hello bambamboole.Thank you for your purchase.I am sorry to disappoint you, but unfortunately, at the moment you cannot add new placeholders. I have forwarded the request to our development team, so ... Caridad Schwarz Calendar ViewClosed   Amelia   Updated May 27, 2019 at 9:35am   2 Most recent comment from Miloš Jovanović:Hi Caridad,Thank you for your purchase.Sorry to disappoint you but unfortunately there is no option to change the design of the calendar at the moment.We do have in plan to add some more designs for ... Dave Wilks Changing priceClosed   Amelia   Updated May 24, 2019 at 2:59pm   4 Most recent comment from Miloš Jovanović:Hi Dave,Unfortunately something like this is not possible to achieve withe the plugin built in features at the moment.Maybe the workaround would be to make 3 services service 1 , 30minservice 2 , 60 ... Maxime Edit french textClosed   Amelia   Updated May 24, 2019 at 1:50pm   5 Most recent comment from Isidora Markovic:Hi Maxime,You can find this in Label settings as you can read in our documentation on this link.Once you enter the Labels Settings you will see the option Enable Labels Settings which is enabled by ...