As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

mariusursache Overlapping events with Google CalendarClosed   Amelia   Updated April 18, 2019 at 11:51am   10 Most recent comment from Miloš Jovanović:HI mariusursache,I just tested this out.I made a busy event in my google calendar ( attachment 1)and as you can see I can not book that time slot when making an appointment for that employee that is ... Piotr Zawistowski Viirus?Closed   Amelia   Updated April 18, 2019 at 11:27am   4 Most recent comment from Isidora Markovic:Hi 30Flux, You are welcome.Best regards. HandelshuysDoetinchem mollie paymentClosed   Amelia   Updated April 18, 2019 at 11:11am   6 Most recent comment from Miloš Jovanović:HI HandelshuysDoetinchem,You are welcome.Best regards. Sébastien Customise catalogClosed   Amelia   Updated April 18, 2019 at 10:46am   4 Most recent comment from Isidora Markovic:Hi Sébastien, You are welcome.   If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave ... Pepo48 Activation problemClosed   Amelia   Updated April 18, 2019 at 10:02am   4 Most recent comment from Miloš Jovanović:Hi Pepo48,No problem at all.You are weclome.Best regards. Elis Mar Einarsson Group event, minimum not reachedClosed   Amelia   Updated April 18, 2019 at 9:22am   7 Most recent comment from Miloš Jovanović:HI Elis,Hope that everything will work fine.Best regards. Eduardo Sieber More than one appointment per service and timeClosed   Amelia   Updated April 17, 2019 at 2:21pm   28 Most recent comment from [deleted]:Hi Eduardo,We have checked this and unfortunately this time format isn't supported at the moment. We have added on our To Do list to check if there is a solution to include this format in one of ... Rafael Gonzalez translating ameliaClosed   Amelia   Updated April 17, 2019 at 1:54pm   2 Most recent comment from Miloš Jovanović:Hi Rafael,Thank you for your purchase.Sorry to disappoint you but unfortunately translating service titles and service descriptions are not possible to achieve with the plugin built in features at t ... waynep16 Disable Minimum Capacity?Closed   Amelia   Updated April 17, 2019 at 1:38pm   5 Most recent comment from Isidora Markovic:Hi waynep16,Thank you for your suggestion I will forward that to my development team.Best regards. heroseven7 Navigation​​ browser support and link reference for each step by stepClosed   Amelia   Updated April 17, 2019 at 11:09am   8 Most recent comment from Miloš Jovanović:HI heroseven7,Of course, I will send them the feedback of this ticket.In the meantime if you can send me the link of your booking page I can probably increase the size of that button with some CSS.Be ... waynep16 Improve UX by scrolling calendar to viewClosed   Amelia   Updated April 17, 2019 at 10:52am   2 Most recent comment from Miloš Jovanović:Hi waynep16,Thank you for your purchase and for the honest opinion.We willl definitely consider this and try to improve the UX for some of the future updates of the plugin.Thank you again for your fee ... Laura Place HoldersClosed   Amelia   Updated April 17, 2019 at 10:29am   4 Most recent comment from Miloš Jovanović:Hi Laura,Unfortunately no, the placeholders can only be used in the notifications at the moment.Best regards. Daniel Stachurski Adding things for reservation possibilityClosed   Amelia   Updated April 17, 2019 at 10:18am   2 Most recent comment from Miloš Jovanović:HI Daniel,Thank you for your purchase.We have a plan to add inventory( restaurant tables, rent a car, or in your case bowling row number) booking for some future updates of the plugin.Best regards. TheRealionaire Employee Email fieldClosed   Amelia   Updated April 17, 2019 at 10:05am   5 Most recent comment from Miloš Jovanović:Hi TheRealionaire,Can you please tell me are there any errors in the server log?Best regards. Franz 3rd Step Booking Wizard greyed outClosed   Amelia   Updated April 16, 2019 at 3:01pm   7 Most recent comment from Isidora Markovic:Hi Franz,Yes you need to disable this option Check customer’s name for existing email when booking  and your existing customers will be able to enter different information when they are booking ...