As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

misterwoodman Woodruff Email notificationsClosed   Amelia   Updated April 23, 2019 at 9:38am   6 Most recent comment from Miloš Jovanović:Hi Dion, This depends of your server you will need to have separate settings on your hosting provide (cPanel for settings this up) Scheduled notifications require a bit of additional configuration wi ... misterwoodman Woodruff Can an Employee also be an Admin?Closed   Amelia   Updated April 23, 2019 at 8:51am   2 Most recent comment from Miloš Jovanović:HI misterwoodman,Thank you for your purchase.When you have an Admin role, that is also an Employee role  because the Admin can see everything what Employee can see and also a lot of more.But if you ... Dion Gingerich domain changeClosed   Amelia   Updated April 23, 2019 at 8:34am   2 Most recent comment from Isidora Markovic:Hi Dion,Thank you for your purchase. Yes. I will give you an instruction which table in database you have to modify and which content, but you need to be very careful when you update this table becau ... osler_digital_marketing Change language in email templateClosed   Amelia   Updated April 23, 2019 at 7:57am   2 Most recent comment from Isidora Markovic:Hi osler_digital_marketing,Thank you for your purchase.Unfortunately, those templates are saved in database and can only be translated on one language at the time. We have this task in our TO DO list ... Agamax79 Booking FunctionalityClosed   Amelia   Updated April 22, 2019 at 4:04pm   6 Most recent comment from Miloš Jovanović:HI Agamax79,If you choose ameliabooking shortcode there will be a select box from where you can choose the employee that is related to the desired service and vise versa.Here is an example from our d ... Luciano Reset Service dropdown on cancel bookingClosed   Amelia   Updated April 22, 2019 at 9:41am   2 Most recent comment from Isidora Markovic:Hi Luciano,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Unfortunately at the moment that is not poss ... Curtis WebhooksClosed   Amelia   Updated April 19, 2019 at 12:44pm   10 Most recent comment from Miloš Jovanović:Hi Curtis,I will forward your reply to my team so we can discuss about adding new hooks for some next versions.Also can you please tell me exactly what data beside Name and Service which is being boo ... Razvan shortcoe problemsClosed   Amelia   Updated April 19, 2019 at 12:18pm   15 Most recent comment from Miloš Jovanović:Hi Razvan,Our working time is from 10:00 to 17:00 CET.As for your request below, unfortunately ameliabooking shortcode can not contain the category at the moment.The only workaround is to use differe ... shahid_2dk Multiple employees ans availability of equipmentClosed   Amelia   Updated April 19, 2019 at 11:00am   4 Most recent comment from Miloš Jovanović:HI shahid_2dk,No problem at all.Unfortunately something like this can not be achieved with the plugin built in features at the moment.Maybe the workaround would be to make 4 employees, 2 double emplo ... shahid_2dk Responsiveness ProblemsClosed   Amelia   Updated April 19, 2019 at 10:18am   4 Most recent comment from Isidora Markovic:Hi shahid_2dk,You are welcome. Yes it will be included in next version update. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly apprec ... Abbey Not loading on websiteClosed   Amelia   Updated April 19, 2019 at 8:17am   4 Most recent comment from Isidora Markovic:Hi Abbey, You are welcome.   If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a R ... waynep16 Dont force custom font Roboto etcm just inherit theme fontClosed   Amelia   Updated April 19, 2019 at 8:03am   4 Most recent comment from Isidora Markovic:Hi waynep16,Thank you for your suggestion. I will forward your request to my development team to discuss about this.We carefully follow customers requirements and try to implement most of them if the ... hed1n Calendar is not loading.Closed   Amelia   Updated April 18, 2019 at 4:33pm   4 Most recent comment from Miloš Jovanović:HI hed1n,Can you please check now.The issue was that the Employee was not assigned to service.Best regards. HandelshuysDoetinchem responsive problemsClosed   Amelia   Updated April 18, 2019 at 4:17pm   2 Most recent comment from Isidora Markovic:Hi HandelshuysDoetinchem,Thank you for your purchase.We check your website, and we can see that yo have a lot of errors in Console (attachment) and then we check Network to see Ajax call, and we can s ... Iceman1187 shortcodeClosed   Amelia   Updated April 18, 2019 at 2:31pm   6 Most recent comment from Miloš Jovanović:HI Iceman1187,This is my result now. ( attachment) Best regards.