Okay
  Public Ticket #2209719
Paid yet asking to upgrade
Closed

Comments

  • Sajan Nair started the conversation

    I bought Amelia per my developers advise last night; he installed it but he says it is is asking to upgrade; we have been struggling whit this since morning

  •  93
    Marija replied

    Hello Sajan Nair, 

    Thank you for your purchase!

    Apologies for replying late, we are not working on weekends and yesterday was a non-working day due to a national holiday. 

    Maybe you had the Lite version before? Unfortunately, the update to full version from Lite can't be done with only entering the purchase code in the provided field. The Lite version needs to be deactivated/deleted, and the full version installed to be able to activate the license and use all features of the plugin.

    In any case, my suggestion is to update the plugin manually by following these steps:

    1) Download the zip from our store or from the email that you received when you made the purchase

    2) Use FTP to open /yourwordpressfolder/wp-content/plugins

    3) Delete existing ameliabooking folder

    4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)

    5) Go to WP-admin panel, open Plugins section

    6) Deactivate Amelia Plugin, and then activate it again

    7) Clear server and browser cache

    ___________________________________________________________

    If you are using hosting where you are not allowed to your FTP  then follow those instructions:

    1) Download the zip from our store or from the email that you received when you made the purchase

    2) Delete Amelia plugin from WordPress Plugins page

    3) Click on Add new on Plugins page

    4) Click on Upload plugin on Plugins page

    5) Choose previously downloaded ameliabooking zip file

    6) When uploading is done, please Activate Amelia plugin

    7) Clear server and browser cache.

    Please note that if you delete plugin from Plugins page you WILL NOT lose your data, because it is already saved in your database.

    Please note that our plugin have a size of around 6 MB so if yo are not able to upload the plugin through WordPress plugins page, then you need to increase following:

    upload_max_file size, 

    post_max_size ,

    max_execution_time

    You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.

    Hope this helpssmile.png

    If you have any further questions or concerns don't hesitate to ask,

    Best Regards,

    Marija Ristanovic
    marija.ristanovic@tms-outsource.com

    wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs

    You can try out wpDataTables add-ons before purchase on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables

  • Sajan Nair replied

    Thank you Marija, 
    In the meantime I searched around and resolved this. 
    However there is another issue/query: One of the reasons for purchasing amelia was the woocommerce integration. I use PayU money as my payment gateway. Can you guide me how I can ensure that when people buy a service they actually get connected to my gateway/ Thank you; please also share any other related documentation that can be helpful/ 
    Good day!

  •  93
    Marija replied

    Hello Sajan Nair, 

    You are welcome!

    Great, glad to hear you managed to solve the issue. 

    You can find everything you need to know and all the steps for the WooCommerce integration in our documentation following this link. Also, you can read more about configuring payments there.

    If you have any further questions or concerns about this please let me know. 

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help,

    Best Regards,

    Marija Ristanovic
    marija.ristanovic@tms-outsource.com

    wpDataTables: FAQ | Facebook | Twitter | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Amelia demo sites | Docs

    You can try out wpDataTables add-ons before purchase on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables