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Public Tickets

Nico Morgan Confusion over capacityClosed   Amelia   Updated June 1, 2020 at 2:02pm   2 Most recent comment from Aleksandar Vuković:Hello NicoService is what defines the available capacity, so if you set the max capacity to be 4, it will be 4.Now, if you go to Appointment settings, and set it up like this:multiple customers will b ... Teba Orueta Merging duplicate customer infoClosed   Amelia   Updated June 1, 2020 at 1:29pm   2 Most recent comment from [deleted]:Hello Teba Orueta, Thank you for your purchase and apologies for replying late, we are not working on weekends.1) Unfortunately, this can't be done in Amelia with its current built-in features. ... Javier doble space in emailsClosed   Amelia   Updated June 1, 2020 at 12:33pm   4 Most recent comment from [deleted]:You are welcome, Javier. It won't be deleted when you update the plugin, as it is saved in the database - the settings there are saved when you update Amelia. If you have any other questions or ... lawmotorsports 12 Hour FormatClosed   Amelia   Updated June 1, 2020 at 12:29pm   5 Most recent comment from [deleted]:Hello lawmotorsports and Nadine,Apologies for replying late, we are not working on weekends.No, that is not a bug. The time format for the Employees' Work hours in the back-end can't be sh ... Claire Appointment BookingsClosed   Amelia   Updated June 1, 2020 at 12:23pm   8 Most recent comment from [deleted]:Hello Claire, We processed your refund today, and the refund needs to go through our sales provider, Paddle, as well, as they will return the amount you paid to the account you used for purchasing ... Roi Azarya rtl design issuesClosed   Amelia   Updated June 1, 2020 at 12:21pm   7 Most recent comment from [deleted]:Hello Roi, You are welcome. That is the behavior of Amelia when you don't have any services or employees created in Amelia there is the endless loading. That can't be changed with the A ... Javier Identify product ticket in tickets listClosed   Amelia   Updated June 1, 2020 at 12:17pm   2 Most recent comment from Aleksandar Vuković:Hello JavierThank you for your suggestion, but Ticksy is just a support platform we use - it's not our platform so we cannot change anything within it.As a support agent who deals with hundreds o ... Yiannis Search Results CustomizationClosed   Amelia   Updated June 1, 2020 at 12:09pm   2 Most recent comment from Aleksandar Vuković:Hello Yiannis1. Service descriptions are only visible with [ameliacatalog] shortcode at the moment, so you would need to change the way your services are displayed on front-end, if you need the servic ... Jonathan Force select employeeClosed   Amelia   Updated June 1, 2020 at 11:22am   2 Most recent comment from Aleksandar Vuković:Hello JonathanSomething like this is not possible if you use regular [ameliabooking] or [ameliacatalog] shortcodes.You could, however, create a page where your customers can choose the employee.For ex ... Jonathan Custom appointmentsClosed   Amelia   Updated June 1, 2020 at 11:16am   2 Most recent comment from Aleksandar Vuković:Hello JonathanAppointment duration is set when you configure the Service, so one service can only last 20 minutes, or 40 minutes.You can create 3 different services:1. That lasts 20 minutes2. That la ... Rodrigo Unwanted goup appoinmentClosed   Amelia   Updated June 1, 2020 at 10:49am   4 Most recent comment from Aleksandar Vuković:You're welcome RodrigoGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Deepak Rawat Paypal payment setupClosed   Amelia   Updated June 1, 2020 at 10:12am   2 Most recent comment from Aleksandar Vuković:Hello DeepakThere are no complicated steps here.Go to https://developer.paypal.com/developer/accountStatus/,On the left in the “Dashboard” menu click on “My Apps & Credentials”,In the “REST ... Honey Goyal WooCommerce Cart Empty IssueClosed   Amelia   Updated June 1, 2020 at 10:05am   4 Most recent comment from Aleksandar Vuković:Hello HoneyThank you for letting us know the issue is resolved.Sorry for the late response, we don't work on weekends, and I didn't get to your ticket in time on Friday. Hac Turn off email as a mandatory fieldClosed   Amelia   Updated June 1, 2020 at 9:53am   6 Most recent comment from Aleksandar Vuković:I understand, Hac, but unfortunately there's no workaround for this issue at the moment.It has been forwarded as a feature request to our development team, but I don't know if it will be i ... Dragos setupClosed   Amelia   Updated June 1, 2020 at 8:34am   9 Most recent comment from [deleted]:Hello Dragos,Apologies for replying late, we are not working on weekends.Please try adding this HTML for the time slots:  span.el-radio-button__inner{ font-size: 15px !important;} and let me know i ...