As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Deborah Bulling set up questionsClosed   Amelia   Updated November 27, 2020 at 4:43pm   15 Most recent comment from Aleksandar Vuković:You're welcome DeborahGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Michel Setting questions about amneliaClosed   Amelia   Updated November 27, 2020 at 1:18pm   2 Most recent comment from Aleksandar Vuković:Hello MichelThank you for your purchase.You can set the default service duration to be 1h, but add an hour-long extra, so when a service is booked, it can be prolonged for another hour.As for overlapp ... Charlie Kew Customer RegistrationClosed   Amelia   Updated November 27, 2020 at 1:01pm   6 Most recent comment from [deleted]:You are welcome, Charlie. Customers' info are pre-filled in the form, yes, when they are logged in to the panel or to WP, but there isn't a possibility for custom fields to be pre-filled - ... Curtis Calendar update issueClosed   Amelia   Updated November 27, 2020 at 12:55pm   4 Most recent comment from [deleted]:Hello Curtis, This is the way how Google sync in Amelia is implemented and working , employee change in Amelia can't update the Google events, and at the moment there isn't anything that c ... Liana Ravek How to make event times half pastClosed   Amelia   Updated November 27, 2020 at 12:34pm   6 Most recent comment from [deleted]:Thank you , Liana. I logged in and as I can see you have the same events twice on these dates in the back-end as well, and this is why they are shown like that on the front-end. Please look at the ... Manon copy eventClosed   Amelia   Updated November 27, 2020 at 11:26am   6 Most recent comment from Aleksandar Vuković:You're welcome, ManonIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Aline layoutClosed   Amelia   Updated November 27, 2020 at 9:39am   2 Most recent comment from Aleksandar Vuković:Hello AlineIssues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you please change the theme and see ... Badr Lamraoui SMS notifications not workingClosed   Amelia   Updated November 27, 2020 at 9:25am   8 Most recent comment from Aleksandar Vuković:That should work, Badr, I don't know what's going on.If you can provide me FTP access credentials, and keep the WP-admin credentials active, I can forward the issue to our developers, for ... Marc Kilian Appointment packagesClosed   Amelia   Updated November 26, 2020 at 11:22pm   4 Most recent comment from [deleted]:Hi Marc,Thanks for your feedback. Have a lovely day. Alexandre advance paymentClosed   Amelia   Updated November 26, 2020 at 8:49pm   2 Most recent comment from [deleted]:Hello Alexandre,Thanks for your message.I am afraid it's not available in Amelia at the moment, sorry. Amanda Employees, Capacity & ImagesClosed   Amelia   Updated November 26, 2020 at 6:16pm   4 Most recent comment from [deleted]:Hello Amanda,Please, can you send us the URL of the page where you have the Amelia booking form, and, if possible, please send screenshots what (where) exactly you need to hide elements, so we ca ... Kayla Boddy Issues with Amelia back end featuresClosed   Amelia   Updated November 26, 2020 at 1:47pm   2 Most recent comment from Aleksandar Vuković:Hello KaylaWhen you disable "Show service on site" slider, you should still be able to book it from back-end. See my example:It's hidden from front-end:But still bookable from back-end:Do you hav ... Raul Two employees for one serviceClosed   Amelia   Updated November 26, 2020 at 1:43pm   2 Most recent comment from Aleksandar Vuković:Hello RaulUnfortunately, you cannot assign two employees to one appointment.If the same two employees will always be working on a service, you could configure Google Calendar integration, and link b ... Rachel Event showing on Frontend is not showing up on the backendClosed   Amelia   Updated November 26, 2020 at 12:59pm   2 Most recent comment from [deleted]:Hello Rachel, Thank you for your purchase.The timezone that you choose in your WordPress general settings applies to Amelia as well, so the timezone that you set there is the timezone for Amelia back ... Pawel Buslowski Manual and recurring booking problemClosed   Amelia   Updated November 26, 2020 at 12:37pm   8 Most recent comment from Aleksandar Vuković:You're welcome, PawelGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.