I purchased a basic version but would like to upgrade to pro for the extra package feature. Is it possible to do this? If so, will I have to re enter the settings/services etc?
We can do this for you, just please let me know the email you used to purchase current licence, which licence you'd like (Pro Annual or Pro Lifetime).
And if you have the funds on your card or PayPal account (depending on how you purchased the plugin with), we can simply issue the request to our reseller - Paddle, and they will charge you the difference.
You will not lose any data you've made - employees, services, etc, don't worry. Just make sure that the option Delete tables is OFF, in Amelia > Settings > Activation.
When you confirm you're OK with this, I will continue with the process.
thank you for the kind reply! I apologize for the later response, as we don't work on weekends.
Unfortunately, we can't change the payment method used for payment on Paddle - we can go a different way:
We can cancel your Basic licence, and you can purchase the Pro. Then, we can refund a part of the Pro and that would amount to the difference between the licences.
Please let me know if that would be all right with you.
I'm glad to hear that; thank you for letting me know!I apologize for the later reply as we don't work on weekends.
Please feel free to let me know if you need further assistance.
My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?
Can you, please, leave a review on the Lite version of Amelia if you have an account at wordpress.org and have a couple of minutes? No need to write any specific text.
It’d mean a lot to us, and as a token of our appreciation, we would like to offer you a $10 credit for SMS notifications.
Hello,
I purchased a basic version but would like to upgrade to pro for the extra package feature. Is it possible to do this? If so, will I have to re enter the settings/services etc?
Thanks
Natalie
Hi Natalie,
thank you for taking interest in upgrading Amelia
We can do this for you, just please let me know the email you used to purchase current licence, which licence you'd like (Pro Annual or Pro Lifetime).
And if you have the funds on your card or PayPal account (depending on how you purchased the plugin with), we can simply issue the request to our reseller - Paddle, and they will charge you the difference.
You will not lose any data you've made - employees, services, etc, don't worry. Just make sure that the option Delete tables is OFF, in Amelia > Settings > Activation.
When you confirm you're OK with this, I will continue with the process.
Hi Natalie,
thank you for the kind reply; I apologize for the later response, due to the Easter holidays we've had.
I have forwarded your request for an upgrade; you don't need to do anything, I'll notify you when it's complete
Hi Natalie,
thank you for the kind reply! I apologize for the later response, as we don't work on weekends.
Unfortunately, we can't change the payment method used for payment on Paddle - we can go a different way:
We can cancel your Basic licence, and you can purchase the Pro. Then, we can refund a part of the Pro and that would amount to the difference between the licences.
Please let me know if that would be all right with you.
Hi Natalie,
thank you
Just please let me know by replying here when you make the purchase, so that I can request a refund.
Have a lovely day!
Hi Natalie,
great - thank you for letting me know
I will request a refund.
For the blank options, please check if you have done the final steps like clearing the cache; if so, please let me know.
Hi Natalie,
I'm glad to hear that; thank you for letting me know!
I apologize for the later reply as we don't work on weekends.
Please feel free to let me know if you need further assistance.
My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?
Can you, please, leave a review on the Lite version of Amelia if you have an account at wordpress.org and have a couple of minutes? No need to write any specific text.
It’d mean a lot to us, and as a token of our appreciation, we would like to offer you a $10 credit for SMS notifications.
Thanks in advance.