We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Arne appointment has been canceled without clicking on the cancellation linkClosed   Amelia   Updated June 17, 2021 at 2:08pm   12 Most recent comment from [deleted]:Hi Arne,thank you for contacting back.Your clients would need to provide their email in order to access the Customer Panel and see their Appointments.Password is optional and you can turn it off.This ... Takahiro How to hide placeholderClosed   Amelia   Updated June 17, 2021 at 2:08pm   11 Most recent comment from [deleted]:Takahiro,Woohoo, I'm happy to hear that! Please feel free to contact us if you have any other questions.Best Regards. Hannah Streek Email Customer ReceiptsClosed   Amelia   Updated June 17, 2021 at 1:42pm   4 Most recent comment from Aleksandar Vuković:Hi again HannahYou can find that file via FTP, in this location: ../wp-content/plugins/ameliabooking/src/Infrastructure/Services/Payment/StripeService.phpIntegration with Stripe is established for pay ... Gilberto BugClosed   Amelia   Updated June 17, 2021 at 1:30pm   4 Most recent comment from Aleksandar Vuković:Thank you for letting me know, Gilberto.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. JESSE LIRA DOS SANTOS SuporteClosed   Amelia   Updated June 17, 2021 at 1:30pm   6 Most recent comment from Aleksandar Vuković:This cannot be done Jesse.New employees can only be created by Administrators of your website, and Amelia Managers, and employees can't create their profiles on their own. They would be able to e ... Tyrone HUSSEINI re-order the selection in the booking form in AmeliaClosed   Amelia   Updated June 17, 2021 at 1:28pm   8 Most recent comment from Aleksandar Vuković:Hi again TyroneThe next update should roll out in a week or two. Customize is still in the testing phase, and I hope it will be included in the next update.If our Q/A's find some issues with the ... Siggi Bookable time slotsClosed   Amelia   Updated June 17, 2021 at 12:47pm   9 Most recent comment from [deleted]:Hi Siggi,thank you for the kind reply.I see; I'd be happy to explain:If the service duration is 1 hour, when an appointment is booked at 10:00 until 11:00, the time slot at 11:00 will be availa ... Arno Hoffrichter Costume Fields auto enable on all services?Closed   Amelia   Updated June 17, 2021 at 12:37pm   2 Most recent comment from Aleksandar Vuković:Hello ArnoI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.I'll forward this to our development team, but I'll k ... Dillon Caldwell Appointment selected datesClosed   Amelia   Updated June 17, 2021 at 11:15am   4 Most recent comment from [deleted]:Hi Dilon,thank you for the kind replyThis is the appointment calendar in the back, from what I can see in the image, right?If so, unfortunately, we don't have this option yet. I'll kindly a ... Holly Neumann NotificationsClosed   Amelia   Updated June 17, 2021 at 10:02am   2 Most recent comment from [deleted]:Hi HollyThank you for reaching out to us.Unfortunately you cannot create custom notifications, you can only modify the existing ones. I'll kindly ask you to add it as a feature suggestion on th ... Mickey Show available spots on front-end calendarClosed   Amelia   Updated June 16, 2021 at 10:17pm   2 Most recent comment from [deleted]:Hi, Mickey!Thank you for choosing Amelia.I'm afraid, at the moment it's possible to show only the booked spots and total spots.You can suggest that as a "feature request" here, or check if ... Jeffrey Kimel Forgot Password Customer PanelClosed   Amelia   Updated June 16, 2021 at 9:28pm   2 Most recent comment from [deleted]:Hi, Jeffrey!Thank you for choosing Amelia.You can just add the link to the Customer panel page, and the login form will have the "Forgot password?" option.You can find the URL in Amelia -> Settings - ... Jarno Kylander How to sell couponsClosed   Amelia   Updated June 16, 2021 at 3:00pm   2 Most recent comment from [deleted]:Hi JarnoThank you for reaching out to us.We have an option for you to set after what number of booked appointments customer will receive a coupon code. You would need to add a coupon placeholder into ... DoQtor Change Password Feature for Employees PanelClosed   Amelia   Updated June 16, 2021 at 12:49pm   2 Most recent comment from [deleted]:Hi DoQtorThank you for reaching out to us.There is an option inside the employee panel for employees to change their own password I hope this helps, do let us know if you need any assistance. DoQtor Setting Up Zoom with CodeClosed   Amelia   Updated June 16, 2021 at 12:49pm   6 Most recent comment from [deleted]:Hi there,Unfortunately there are no passwords set for the Zoom links; meetings can be accessed with link alone.