As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Oscar Soto Plugging error   Amelia   Updated 3 weeks ago   12 Most recent comment from Oscar Soto:My hosting company is siteground.comDomain is: septicndrain.caUSER INFO- User Name: uisqb6yqrnjxz  - User Password: UrosAccess12#DATABASE INFO- Data Base Name: dbwvxswwqn4ilw - Password for the ... Maria Rodriguez Notificaciones   Amelia   Updated 3 weeks ago   1 Most recent comment from Maria Rodriguez :Buenos dias, Tengo problemas con las notificaciones y con los recordatorios de las citas. A algunos clientes les llegan los correos de notificaciones de citas ( a los empleados que tienen gmail, no) ... Dieter Erni error 503   Amelia   Updated 3 weeks ago   1 Most recent comment from Dieter Erni:Hi, I have issues with my Website, since some weeks I receive temporarily error 503. Today I was deactivating many Plugins and tested the Site. After I deactivated amelia, the error was gone. Even aft ... Ricardo payment error   Amelia   Updated 3 weeks ago   5 Most recent comment from Ricardo:https://gaiatri.ar/wp-login.php Colin Need Reliable Hook or Trigger on Appointment Cancellation (for Automatic Refund)   Amelia   Updated 3 weeks ago   2 Most recent comment from Colin:I tested the amelia_after_booking_canceled hook using a diagnostic plugin that logs when the hook is fired. While the plugin loaded properly and logging works, the hook never fired — even when c ... Attila Szekely calendar   Amelia   Updated 3 weeks ago   3 Most recent comment from Attila Szekely:Hello, can you please advise instead of the steps. I don't feel comfortable with allowing access to the website. thank you Against The Odds Google Meet link placeholders not workingClosed   Amelia   Updated 3 weeks ago   7 Most recent comment from Against The Odds:This ticket may be closed Against The Odds Webhook duplicated data   Amelia   Updated 3 weeks ago   1 Most recent comment from Against The Odds:Hi, when sending a webhook to an external endpoint, as configured in Settings -> Integrations -> Webhooks, I've noticed that the webhooks sent contain duplicate information.The webhook data conta ... Kaloyan Kostov Google Calendar Integration Problem   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Kaloyan, Thank you for reaching out. Please try disconnecting and reconnecting the employee to their Google Calendar under Amelia > Employees > Edit Employee > Google Calendar Settings, and then ... Joram Schirmaier Customization & Issues with Amelia on My Website   Amelia   Updated 3 weeks ago   2 Most recent comment from Uroš Jovanović:Hello Joram, Thank you for your detailed message! Please find the answers to your questions below: To show only the Events tab and hide Appointments in the Customer Panel 2.0, please use this shortco ... Estudio Whatsapp Notifications   Amelia   Updated 3 weeks ago   4 Most recent comment from Stefan Petrov:Hello, That’s because I was referring to the Customer information, not the Appointment window. When you go to the Customers section, you need to select a specific customer and enter the customer’s ... Aaron Hoag Custom Notifications   Amelia   Updated 3 weeks ago   4 Most recent comment from Stefan Petrov:You’re welcome, Aaron. I’m glad I could help. If you have any other questions, please feel free to open a new ticket, and we’ll be happy to assist you. Have a great weekend. José Manuel Technical question.   Amelia   Updated 3 weeks ago   3 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us. There is nothing wrong with this configuration. By default, Amelia creates a new Amelia customer if the user is not already registered. However, if you enable the ... Mark Stripe Payments   Amelia   Updated 3 weeks ago   3 Most recent comment from Mark:I have set up and linked Stripe to my Amelia booking.One thing I noticed when testing payments with a real card was that there was no 2FA or security prompt.The payment just went straight through with ... Annet Muru Reorder Packages and Services   Amelia   Updated 3 weeks ago   2 Most recent comment from Stefan Petrov:Hi Annet, Thanks for reaching out to us. Unfortunately, there is currently no such option. Each step in the booking process is dependent on the previous one — for example, the Date & Time step won&# ...