We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

darrmik Excel - multiple sheetsClosed Pre-purchase questions for wpDataTables   Updated August 24, 2020 at 2:30pm   2 Most recent comment from Isidora Markovic:Hi darrmik,Thank you for your interest in wpdatatables.Yes, Importing multiple sheets from Excel files is not possible through the plugin's built-in features at this time. There is a way, howev ... Tyrhone Tooltips and update infoClosed Pre-purchase questions for wpDataTables   Updated August 24, 2020 at 9:50am   2 Most recent comment from Aleksandar Vuković:Hello TyrhoneThank you for your interest in our plugin.1. I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. You can probab ... Uriahs Upgrading Basic Lifetime to Pro LifetimeClosed Pre-purchase questions for wpDataTables   Updated August 21, 2020 at 11:31am   2 Most recent comment from Aleksandar Vuković:Hello TheLoneDevIf you purchase the Basic lifetime license, you can simply open a ticket requesting to upgrade, and we will upgrade the license just like that - charging the difference between the two ... Muhammad Fauzan Advanced FilterClosed Pre-purchase questions for wpDataTables   Updated August 19, 2020 at 11:20am   2 Most recent comment from Aleksandar Vuković:Hello MuhammadThank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.One filter can onl ... Manuel Sedona Toggle for additional contentClosed Pre-purchase questions for wpDataTables   Updated August 18, 2020 at 8:54am   4 Most recent comment from Aleksandar Vuković:Hi again ManuelSure, you can go to wpDataTables settings, and increase the tablet's default width to a bigger value (5.000 for example), so all screens below 5.000px will be considered tablets, a ... 清間　達延 about upgradingClosed Pre-purchase questions for wpDataTables   Updated August 17, 2020 at 1:26pm   2 Most recent comment from Aleksandar Vuković:Hello 清間　達延Thank you for your interest in wpDataTables.You can create SQL query based tables from your database, yes.And you can also create some Highchart charts.The charts can only be crea ... [email protected] Geschüzter MitgliederbereichClosed Pre-purchase questions for wpDataTables   Updated August 14, 2020 at 11:38am   2 Most recent comment from Aleksandar Vuković:Hello MichaelThank you for your interest in our plugin.Please note that the only supported language is English, so please make sure to translate your future responses.I don't quite understand yo ... Rowson Sheets CompatibilityClosed Pre-purchase questions for wpDataTables   Updated August 14, 2020 at 9:06am   4 Most recent comment from Aleksandar Vuković:Hi again RowsonThat sounds right, yes. If you do need to use formulas in your Google Spreadsheet, you should create another sheet that will use IMPORTRANGE function to pull the data from your original ... Dennis Leszczynski Question about a trial licenseClosed Pre-purchase questions for wpDataTables   Updated August 13, 2020 at 9:46am   2 Most recent comment from Aleksandar Vuković:Hello DennisThank you for your interest in our plugin.Unfortunately, we don't have any free trials, but we do have a fully functioning sandbox site, where you can test all plugin's features ... Felix Procacci Insert/Delete RowsClosed Pre-purchase questions for wpDataTables   Updated August 12, 2020 at 7:49am   2 Most recent comment from Aleksandar Vuković:Hello FelixThank you for your interest in our plugin.If the table is editable, and you allow front-end editing, users would be able to add new rows, and delete existing ones easily. However, creating ... Daniel Last Update User & Date columnsClosed Pre-purchase questions for wpDataTables   Updated August 8, 2020 at 11:18am   3 Most recent comment from Kinnari Ajmera:Can someone please explain this further? Where exactly can I call this hook? Daniel Muhlenkamp pre-purchase updating tablesClosed Pre-purchase questions for wpDataTables   Updated August 5, 2020 at 11:52am   2 Most recent comment from Aleksandar Vuković:Hello DanielThank you for your interest in our plugin.At the moment, only server-side tables can have the auto-refresh timer, so manual, imported and SQL query based tables.All other tables need to ha ... Mekhla Diwan wpdatatable about#blockClosed Pre-purchase questions for wpDataTables   Updated August 4, 2020 at 1:14pm   9 Most recent comment from Aleksandar Vuković:Hello MekhlaThere are no issues on these browsers. You can check our documentation, and our website to see the example tables we've added, and there are no issues there.Since Chrome is used by a ... Jordan Young jQuery error – animateFadeOut is not a functionClosed Pre-purchase questions for wpDataTables   Updated August 3, 2020 at 10:41am   2 Most recent comment from Aleksandar Vuković:Hello JordanThank you for your purchase.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you pl ... René Stäblein MSSQLClosed Pre-purchase questions for wpDataTables   Updated July 31, 2020 at 11:46am   3 Most recent comment from Aleksandar Vuković:Hello RenéGlad to see you were able to resolve the issue.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.