We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Tonya McClelland Mark Complete In Line?Closed Pre-purchase questions for wpDataTables   Updated August 4, 2022 at 12:40pm   2 Most recent comment from Uroš Jovanović:Hello Tonya,Thank you for reaching out to us.Currently, we don't have a built-in solution to create a "to-do" checklist / "mark as complete" without having to edit the table. Please feel free t ... Franck Predefined value filter and date range filter don't workClosed Pre-purchase questions for wpDataTables   Updated July 27, 2022 at 4:31pm   3 Most recent comment from Miloš Jovanović:Hi, FranckThanks for reaching out to usI am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create ... David insert new record into different table after editClosed Pre-purchase questions for wpDataTables   Updated July 23, 2022 at 2:57pm   4 Most recent comment from Miloš Jovanović:Hi, David Thank you for confirming.We will focus on the other ticket for now, and we can temporarily close this one - since you provided a bit more detail about your configuration there.Thanks. claudia Problem with NotificationsClosed Pre-purchase questions for wpDataTables   Updated July 20, 2022 at 6:20pm   8 Most recent comment from Miloš Jovanović:Hi, Claudia Sorry for the delay We don't have a Trial period to offer you, but what we have is, you can try this - we have pages with Demos, that you can use to try out the full plugin's f ... Nicolas Briot amelia smoobu compatibilityClosed Pre-purchase questions for wpDataTables   Updated July 19, 2022 at 5:00pm   2 Most recent comment from Miloš Jovanović:Hi, Nicolas Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Giulio Hide the autorefresh processClosed Pre-purchase questions for wpDataTables   Updated July 18, 2022 at 11:06am   4 Most recent comment from Aleksandar Vuković:You're welcome, Giulio, glad I could help.Please feel free to reach out to us if you have any further questions. LIBO I'm very disappointed, I didn't find the so-called activation portal after I bought itClosed Pre-purchase questions for wpDataTables   Updated July 12, 2022 at 1:03pm   2 Most recent comment from Miloš Jovanović:Hi, LIBO Thanks for reaching out to usUnfortunately, you cannot just enter the purchase code and update Lite to the full version like that. The Lite version needs to be deactivated/deleted, and the ... Beth Livingston Previous purchase/UpgradeClosed Pre-purchase questions for wpDataTables   Updated July 11, 2022 at 11:57am   7 Most recent comment from Miloš Jovanović:Hi, Beth My apologies for all the waiting time.And it is not a problem at all, these things can happen to all of us, we are only human, so not to worryWe will make sure to help you resolve all the i ... Scott HTML in Column field?Closed Pre-purchase questions for wpDataTables   Updated July 11, 2022 at 11:49am   9 Most recent comment from Miloš Jovanović:Hi Scott No problem at allIf you have any other questions, please don't hesitate to open a new ticket. Hatim Hoho CRUD tableClosed Pre-purchase questions for wpDataTables   Updated July 12, 2022 at 9:31am   5 Most recent comment from Miloš Jovanović:Hi, Hatim Sorry for all the waiting time.I got confirmation for this.Basically, if you wish to create one CRUD table for editing the WP users, CPT, and CCT,in either case you would have to join mul ... Guillermo Pre-sales about Report BuilderClosed Pre-purchase questions for wpDataTables   Updated July 5, 2022 at 11:33am   4 Most recent comment from Miloš Jovanović:Hi, Guillermo Sorry for another delay.Thank you very much for this suggestion.Please don't hesitate to ask if you have any other questions.Thank you Raven Richardson ExportClosed Pre-purchase questions for wpDataTables   Updated July 4, 2022 at 4:29pm   2 Most recent comment from Miloš Jovanović:Hi, Raven  Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Jose Luis Romero Shortcodes Inside CellsClosed Pre-purchase questions for wpDataTables   Updated July 1, 2022 at 8:18pm   2 Most recent comment from Miloš Jovanović:Hi, Jose Thanks for reaching out to usDid you try to use the Parse shortcodes setting in the main plugin settings here?If you already tried this, but it won't work to return the data from the ... Matteo Vasti translation languageClosed Pre-purchase questions for wpDataTables   Updated July 1, 2022 at 1:45pm   8 Most recent comment from Miloš Jovanović:Hi, Clément I can see the posted feature suggestion - thank you very much for creating it , i will make sure that our developers check it out;and we will place it on their "to-do" list.As more use ... Bert Question about timepickerClosed Pre-purchase questions for wpDataTables   Updated June 30, 2022 at 9:45am   5 Most recent comment from Uroš Jovanović:Hello Bert,Thank you for your patience.Unfortunately, this is currently not possible with wpDataTables' built-in features to display milliseconds. We carefully follow customers' requiremen ...