We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

David Cross adding links to a tableClosed Pre-purchase questions for wpDataTables   Updated June 29, 2022 at 3:27pm   2 Most recent comment from Uroš Jovanović:Hello David,Thank you for reaching out to us.You can add a column in Excel that contains HTML that can be rendered as a link in the table that you created by linking an Excel sheet.Here is an example ... Sergey ‘global’ search block -Closed Pre-purchase questions for wpDataTables   Updated June 29, 2022 at 1:20pm   5 Most recent comment from Miloš Jovanović:Hi, SergeyFirstly my sincerest apologies for all the waiting time.Thank you very much for the screenshots ( with the additional drawings, i liked this detail );I have a couple of ideas why this is ... Nisa Dennis data tableClosed Pre-purchase questions for wpDataTables   Updated June 27, 2022 at 2:09pm   2 Most recent comment from Miloš Jovanović:Hi, Nisa  Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Theo Showing one entry in a table/chart for a userClosed Pre-purchase questions for wpDataTables   Updated June 30, 2022 at 1:08pm   5 Most recent comment from Miloš Jovanović:Hi, Theo I apologise for the waiting time, after consultations with senior colleagues, i realised i made a mistake. For the Gravity forms, we actually don't have any placeholders available. If yo ... Zeba Lyra Euzebyo Table relations foreign-key doesn't work on PostgreSQLClosed Pre-purchase questions for wpDataTables   Updated June 27, 2022 at 11:27am   36 Most recent comment from Miloš Jovanović:Hey, Zeba Thank you again for the wonderful review, and all the kind words,i can not express how much it means to us.We will of course, do our best to advise as much as possible on the other ticket ... Anna Filter to show certain columns before table loadsClosed Pre-purchase questions for wpDataTables   Updated June 20, 2022 at 6:39pm   2 Most recent comment from Miloš Jovanović:Hi, Anna Thanks for reaching out to us-1.You are correct about the first question.At this time, this is unfortunately not achievable with any of the functionalities in our plugin. Please feel free ... Graham Cathcart Importing Google SheetsClosed Pre-purchase questions for wpDataTables   Updated June 20, 2022 at 1:41pm   2 Most recent comment from Miloš Jovanović:Hi, Graham Sorry for the delayed answer-Our Lite version is quite limited, yes.But we have this Demo which you can use to try out linking to Google Sheets on this link.This Demo has full capabilitie ... Suprabha Dey Knowing about AMP compatibilityClosed Pre-purchase questions for wpDataTables   Updated June 17, 2022 at 6:07pm   2 Most recent comment from Miloš Jovanović:Hi, Suprabha Thanks for reaching out to usAt the moment, wpDataTables doesn't have an integration with AMP, and the plugin will not work correctly with it. However, there's a workaround by ... Bela Forminator VBAClosed Pre-purchase questions for wpDataTables   Updated June 17, 2022 at 4:23pm   2 Most recent comment from Miloš Jovanović:Hi, Bela Sorry for the delayed response.I am sorry, but it seems i did not understand exactly what is your goal. But i will do my best to give you some information for a start.1.We have integratio ... ‘Fred Y-Axis LabelsClosed Pre-purchase questions for wpDataTables   Updated June 16, 2022 at 3:21pm   6 Most recent comment from Miloš Jovanović:Hi, Fred Apologies for the delayed responseUnfortunately, with custom callbacks, we can only provide examples, but can't fully provide support in that regard.We can recommend reaching out to WP ... Neil Ho Excel files uploadingClosed Pre-purchase questions for wpDataTables   Updated June 14, 2022 at 12:10pm   3 Most recent comment from Miloš Jovanović:Hi, Neil I forgot to add this detail.In the free/Lite version, you can link an Excel file to a table. ( Up to 2 to 3 thousand rows, if the data is larger, we recommend to switch to the import metho ... brian Content Restriction optionClosed Pre-purchase questions for wpDataTables   Updated June 10, 2022 at 5:53pm   3 Most recent comment from Miloš Jovanović:Hi, brian Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... mm Urgent QuestionClosed Pre-purchase questions for wpDataTables   Updated June 10, 2022 at 2:27pm   5 Most recent comment from Miloš Jovanović:Hi, mm  I just got advise from our developers to confirm this for you. Basically, for WordPress, there is no universal recommended setup. It depends on how many plugins and content you will place.  ... Suresh Rathore No ResponseClosed Pre-purchase questions for wpDataTables   Updated June 10, 2022 at 12:33pm   2 Most recent comment from Miloš Jovanović:Hi , SureshApologies for the waiting time, we responded now.For future reference, please don't open multiple tickets with the same topic, as it wastes your and our time trying to either find a r ... Suresh Rathore Unable to create tableClosed Pre-purchase questions for wpDataTables   Updated June 10, 2022 at 12:32pm   5 Most recent comment from Miloš Jovanović:Hi, SureshI responded to the other ticket, and now i realise that you actually already solved the reason why that specific CSV was giving that error, that is great.For future reference, please don&# ...