We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Leah File Download/DeliveryClosed Pre-purchase questions for wpDataTables   Updated November 6, 2022 at 8:51pm   2 Most recent comment from Miloš Jovanović:Hi, Leah  Sorry for the delay Our plugins are being sold through a reseller (Paddle),  and the only payment methods are PayPal or credit cards. Their receipt contains their VAT number. More about  ... Lime Valley Delete action in table front end ?Closed Pre-purchase questions for wpDataTables   Updated November 6, 2022 at 8:47pm   2 Most recent comment from Miloš Jovanović:Hi, LimeSorry for the delayYes, we have editing features with tables with server-side processing,  such as Manual Tables, SQL Tables, and tables linked to Gravity Forms via Gravity Forms integration ... jean-marc Duchi WPDataTables capabilitiesClosed Pre-purchase questions for wpDataTables   Updated November 2, 2022 at 12:40pm   2 Most recent comment from Miloš Jovanović:Hi, JM DuchiThanks for showing interest in wpDataTables.We will do our best to advise if this use-case might be possible with our plugin.-1. Transfer/transform history data from actual tables (MS SQL ... MatthewC Critical errorClosed Pre-purchase questions for wpDataTables   Updated November 2, 2022 at 10:11am   4 Most recent comment from Miloš Jovanović:Hi, MatthewCPerhaps there was a missunderstanding.The issue is not with the format of the Excel file, in terms of file extension.You should be able to use any .XLS and .XLSX formats.- From my experie ... MEHEDI HASSAN SHUBHO Custom Color for random Column or RowClosed Pre-purchase questions for wpDataTables   Updated October 31, 2022 at 3:15pm   3 Most recent comment from Miloš Jovanović:Hi, MEHEDIAnd i just wanted to point out that you can try wpDataTables before purchase on our sandbox Demo sites ( you can find their links in my signature), and there is a 15-day money-back guaran ... Brian Milnes Report Builder limitationsClosed Pre-purchase questions for wpDataTables   Updated October 29, 2022 at 2:04pm   2 Most recent comment from Miloš Jovanović:Hi, Brian Sorry for the delay - I am not sure if i fully understood your question, but i can give you general information about using a source data table and filtering with Report Builder,  to start ... Jose Cristobal Garcia Aguado Problem with multiple values in Use values from another wpDataTable (foreign key)Closed Pre-purchase questions for wpDataTables   Updated October 25, 2022 at 1:27pm   7 Most recent comment from Miloš Jovanović:Hi, Jose I can completely understand what you mean;for that kind of use-case when there are so many possible values, it is not a good workaround.I did my best to try to come up with any alternate s ... Serge Use Admin Field Label instead of Field LabelClosed Pre-purchase questions for wpDataTables   Updated October 22, 2022 at 3:02pm   6 Most recent comment from Miloš Jovanović:Hi, Serge  Thank you for your patience, i have confirmation from senior level 2 Team about this. Sorry, but at this time it is not possible to change the logic as you need it. The add-on currently w ... Gery FyguClosed Pre-purchase questions for wpDataTables   Updated October 18, 2022 at 8:17pm   2 Most recent comment from Miloš Jovanović:Hi, Gery Thanks for reaching out to usDid you perhaps make a typo while writing the ticket query - or some kind of a mistake that it did not send all the text?We will be here if you have any questio ... Edward Data fields not showing in Word .docx ReportClosed Pre-purchase questions for wpDataTables   Updated October 22, 2022 at 3:38pm   3 Most recent comment from Miloš Jovanović:Hi, Edward My apology again for all the waiting time.I've been advised by the Senior Team.In order to assist with this kind of issue, we can only provide our Premium level of support for our us ... Andrea Cannizzaro custom cssClosed Pre-purchase questions for wpDataTables   Updated October 18, 2022 at 10:59am   2 Most recent comment from Miloš Jovanović:Hi, Andrea  Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Rushi Want to understand Google sheets sync & something moreClosed Pre-purchase questions for wpDataTables   Updated October 17, 2022 at 10:06am   2 Most recent comment from Miloš Jovanović:Hi, Rushi  Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Med Mouden pre-filtered tablesClosed Pre-purchase questions for wpDataTables   Updated October 13, 2022 at 5:26pm   2 Most recent comment from Miloš Jovanović:Hi, Med Sorry for the delay-I am not sure I completely understood the goal.-For example, if you wish to prefilter the table, on a column,  so that it only shows the table filtered like that,it is ... Ryle Custom sorting for wpDataTablesClosed Pre-purchase questions for wpDataTables   Updated October 12, 2022 at 5:03pm   5 Most recent comment from Miloš Jovanović:Hi, RyleThank you for suggesting this.I like this idea for improvement, so I upvoted it for you.We will do our best to make a solution in the future.Thanks again, and of course - please don't he ... Golden Nyirenda PriceClosed Pre-purchase questions for wpDataTables   Updated October 10, 2022 at 4:54pm   2 Most recent comment from Miloš Jovanović:Hello Nyirenda, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that ...