We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Paul Desormeaux Site MigrationClosed   wpDataTables   Updated July 10, 2018 at 1:46pm   3 Most recent comment from Paul Desormeaux:Hi.The new site database was over limit which was breaking things... wpdataTables working okay now.Please mark this as closed.Thank you for continued great support.Paul trampsta None of my search and filter functions work.Closed   wpDataTables   Updated July 10, 2018 at 9:19am   2 Most recent comment from Miloš Jovanović:Hi trampsta,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most e ... Aditya Lele DB extract from Parameter ValuesClosed   wpDataTables   Updated July 10, 2018 at 8:30am   6 Most recent comment from Isidora Markovic:Hi Aditya,Yes we don't have built in option for this, but you can customize look of the filters and search button with custom css in  Custom wpDataTables CSS under the "Custom JS AND CSS" in main ... Marshall Poe Pop up menu for check box entry not workingClosed   wpDataTables   Updated July 9, 2018 at 12:50pm   9 Most recent comment from Miloš Jovanović:HI marshallpoe,Thank you for sharing the theme I upload it successfully and tried to make the checkboxes and select boxes work on front end but with no luck.I will need to forward this request to my ... gregoirellorca Formatting the graphsClosed   wpDataTables   Updated July 9, 2018 at 11:28am   4 Most recent comment from Miloš Jovanović:Hi Greg,Unfortunately writing custom code for the callbacks are not included in the regular support. I can give you some examples or guides where to look.Here is one example if you are using pie chart ... rleegarrison Old version issueClosed   wpDataTables   Updated July 9, 2018 at 9:17am   9 Most recent comment from Isidora Markovic:Hi rleegarrison,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.I am glad that is working fine.When you are moving on live site fro ... Kenner82 Russell HTML Code Being Inserted Into String Type ColumnClosed   wpDataTables   Updated July 9, 2018 at 8:42am   6 Most recent comment from Isidora Markovic:Hi Kenner82,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.I am glad that now is working fine. If is possible to update libxml ver ... rockyfp Can't create chart from existing data source tableClosed   wpDataTables   Updated July 13, 2018 at 9:10am   9 Most recent comment from Isidora Markovic:Hi rockyfp,It is released new version 2.2.3 today with fix for google charts.We didn't release auto update yet so you can  update the plugin manually by following this steps: 1.) Download zip from ... maxidigi Separate mysql connectionClosed   wpDataTables   Updated July 8, 2018 at 8:47pm   2 Most recent comment from Miloš Jovanović:Hi maxidigi,Thank you for your purchase.This looks like there is some issue with the browser cache or conflict with other plugin.Can you please clear your browser cache and tell me the result.Best re ... Entrust_ICT Serialized PHP Placeholders formatClosed   wpDataTables   Updated July 6, 2018 at 12:06pm   2 Most recent comment from Isidora Markovic:Hi Entrust_ICT,Thank you for your purchase.At the moment you can use placeholders VAR1, VAR2 and VAR3 for passing values to filters or shortcode on already loaded data. It will be added in documentat ... Pete Morgan Conditional formatting on hidden fieldClosed   wpDataTables   Updated July 6, 2018 at 11:57am   6 Most recent comment from Isidora Markovic:Hi Pete,It is all right. We are here to help you.You can take a look on this link how to leave a review on Envato market.I am really grateful  that you want to leave the review. It means a lot for u ... Helpdesk Branded Insights wpDataTables - Conditional FormattingClosed   wpDataTables   Updated July 6, 2018 at 8:33am   6 Most recent comment from Isidora Markovic:Hi noctatheme,As you can see in my previous post you can find that posting on tickets that are not yours  is not recommended by our ticketing policy. Like this for every post that you made will b ... Pete Morgan Default a date field to tomorrowClosed   wpDataTables   Updated July 6, 2018 at 6:34am   2 Most recent comment from Isidora Markovic:Hi Pete,Thank you for your purchase. Unfortunately at the moment there’s no built-in solution.  Thank you for your suggestion.We carefully follow customers requirements and try to implement most ... cerebralyawn Data from Google Sheets not showingClosed   wpDataTables   Updated July 5, 2018 at 3:52pm   3 Most recent comment from Miloš Jovanović:HI cerebralyawn,Thank you for your purchase. Can you please tell me is everything is working fine. If you have sings for currency in the fields like $ etc. then the wizard would not recognize it as ... Marshall Poe "Show X Entries" not workingClosed   wpDataTables   Updated July 5, 2018 at 1:27pm   4 Most recent comment from Isidora Markovic:Hi Marshall, Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and res ...