We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

docbryan56 Williams placeholdersClosed   wpDataTables   Updated July 30, 2018 at 11:25am   5 Most recent comment from Miloš Jovanović:HI docbryan56,Yes, you can enter the form in the table.First thing that you need to do is to go to wpdatatables settings page and check the option Parse shortcodes in strings ( attachment) then just ... gasolinasuper FilteringClosed   wpDataTables   Updated July 30, 2018 at 10:43am   2 Most recent comment from Isidora Markovic:Hi gasolinasuper,Thank you for your purchase.You can hide filters with css so front end users can't see it. You can check out from Inspect element which classes you can use for hiding this filter are ... brianlichty Nested TablesClosed   wpDataTables   Updated July 30, 2018 at 9:50am   2 Most recent comment from Miloš Jovanović:HI brianlichty,Thank you for your purchase.Sorry to disappoint you but unfortunately Merged cells are not possible in our plugin at the moment.As you can see the notice from our documentationMerged c ... jko5er Date Range Filter - Hide timeClosed   wpDataTables   Updated July 30, 2018 at 2:39am   3 Most recent comment from jko5er:Hello, I found a different plugin was causing the conflict. Thank you for the response! Evolution Company Feature RequestClosed   wpDataTables   Updated July 27, 2018 at 11:56am   10 Most recent comment from Isidora Markovic:Hi Evolution, I receive feedback from my team and unfortunately at the moment we don't have available developers to do this customization for you. It is time of the annual vacations so my suggestion ... Jonathan SQL query column headersClosed   wpDataTables   Updated July 27, 2018 at 9:55am   2 Most recent comment from Miloš Jovanović:HI Jonathan,Thank you for your purchase.Sorry but I did not quite understand what are you trying to achieve, can you please describe me more.Our plugin will create a column header based on the first ... Jonathan Display timer while table loadsClosed   wpDataTables   Updated July 27, 2018 at 9:25am   18 Most recent comment from Miloš Jovanović:HI Jonathan,Glad to hear that you managed to built the query, good job.Best regards. Jeff Feldgoise Charting when data series is in rows, not columnsClosed   wpDataTables   Updated July 27, 2018 at 9:20am   4 Most recent comment from Isidora Markovic:Hi Jeff,Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve t ... timjo Can not create tableClosed   wpDataTables   Updated July 27, 2018 at 9:11am   4 Most recent comment from Miloš Jovanović:HI timjo,Glad to hear that, you are welcome.Best regards. Thepaky91 Error: Unknown column ‘ID’ in ‘field list’ modifing an existing dataClosed   wpDataTables   Updated July 26, 2018 at 1:01pm   7 Most recent comment from Isidora Markovic:Hi Thepaky91,Yes you can't insert there more tables, because just one table can be editable. If you are using queries that contain columns from more table editing will not work like I already explain ... Josh Bois No way to import more data?!?!Closed   wpDataTables   Updated July 26, 2018 at 9:33am   2 Most recent comment from Isidora Markovic:Hi Josh,Thank you for your purchase.Unfortunately at the moment there’s no built-in solution. Thank you for your suggestion. However it appears in requests from time to time so we will add to our ... kenkitchen Filters not working on custom post type/fields created by Toolset pluginClosed   wpDataTables   Updated July 26, 2018 at 9:23am   7 Most recent comment from Isidora Markovic:Hi kenkitchen,I am glad that you found a solution and share it with us, so other users that have same issue can find it and resolve the issue like you do. Nice job!Best regards. Nick Walter Grouping in manually created tablesClosed   wpDataTables   Updated July 26, 2018 at 9:09am   2 Most recent comment from Miloš Jovanović:Hi Nick,Thank you for your purchase.Glad to hear that you like our documentationAs you can see from the documentation link the noticeRow grouping feature is only available for non-server-side tables. ... stevedenton ErrorClosed   wpDataTables   Updated July 25, 2018 at 8:38am   2 Most recent comment from Isidora Markovic:Hi stevedenton,Thank you fo your purchase.We visit link that you provide and we can see that is working fine.(attachment)Best regards lesliewright531 Looking for these options...Closed   wpDataTables   Updated July 24, 2018 at 11:54pm   19 Most recent comment from jko5er:Hi, is more advanced date filtering coming soon? I am looking to implement something similar to the attached image to show placeholders like Last 30 days, Last/This/Next Week/Month. It would be ide ...