We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

hrvr Field ValidationClosed   wpDataTables   Updated July 17, 2018 at 9:47am   2 Most recent comment from Miloš Jovanović:HI hrvresort,Thank you for your purchase. Sorry to disappoint you but unfortunately something like this is not possible with the plugin build in features at the moment and it require some code custo ... rdroberts84 Global Search Using URL: RangesClosed   wpDataTables   Updated July 17, 2018 at 9:17am   2 Most recent comment from Miloš Jovanović:Hi rdroberts84,Thank you for your purchase.You can take a look at our documentation about Pre-filtering tables where you can see how you can make an URL  to filter the table.Hope this can help you.Be ... J Cluchey Lite vs fullClosed   wpDataTables   Updated July 17, 2018 at 8:42am   4 Most recent comment from Isidora Markovic:Hi J Cluchey, Enter your purchase code for auto-updatesThis is only necessary if you want to receive auto-updates for the plugin. Every purchase on CodeCanyon has a unique purchase code: you can ch ... SpikerzZ Clear DatabaseClosed   wpDataTables   Updated July 17, 2018 at 8:18am   6 Most recent comment from Isidora Markovic:Hi SpikerzZ,I am glad that you get everything to work. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a ... junctioncreative Search alphabetically for countriesClosed   wpDataTables   Updated July 17, 2018 at 6:40am   4 Most recent comment from Isidora Markovic:Hi junctioncreative,Yes it is not working, because in previous video that you provide you are using column filter not global search of the table. Code that is provided is working for column filters l ... manfulsurefire problem in data filteringClosed   wpDataTables   Updated July 16, 2018 at 4:48pm   14 Most recent comment from Isidora Markovic:Hi manfulsurefire,I am glad that is working fine.About the second question: When you have questions or issues which are not related to the title of the active ticket can you please open a new one an ... kakashimateo " There was an error while trying to save the table! Not Found "Closed   wpDataTables   Updated July 16, 2018 at 1:10pm   13 Most recent comment from Miloš Jovanović:Hi kakashimateo,If you take a look at our documentation you will see this notice: Please note that MySQL query constructor is not an ‘ultimate generator’, it should be consider a helper that co ... jfullerton1 email notification when entry submitted/editedClosed   wpDataTables   Updated July 16, 2018 at 9:20am   2 Most recent comment from Miloš Jovanović:HI jfullerton1,Thank you for your purchase. Sorry to disappoint you but unfortunately something like this is not possible with the plugin build in features at the moment and it require some code cus ... Chris Updates to wpDataTablesClosed   wpDataTables   Updated July 16, 2018 at 8:52am   3 Most recent comment from Chris:Thanks Milan.  I will update the plugin manually. I just wanted to check the procedure.  Hope you sort out auto-updates.Chris jfullerton1 Administrator viewClosed   wpDataTables   Updated July 16, 2018 at 8:03am   2 Most recent comment from Isidora Markovic:Hi jfullerton1,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days. Yes you can, but you have to make one ... wcatlett Catlett wpDataTables updateClosed   wpDataTables   Updated July 16, 2018 at 7:36am   2 Most recent comment from Isidora Markovic:Hi wcatlett,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Yes we have some issues with auto updates a ... jcsatujp Problem after update to 2.2.3Closed   wpDataTables   Updated July 15, 2018 at 8:44am   2 Most recent comment from jcsatujp:Hello,I have discovered the issue.It appears that during the upgrade the field ...MySQL host (In Separate MySQL connection in settings)... was cleared out!Populating that with the appropriate data cor ... kfavello Phone number formatClosed   wpDataTables   Updated July 13, 2018 at 3:55pm   2 Most recent comment from Miloš Jovanović:Hi kfavello,Thank you for your purchase. Unfortunately something like this is not possible with the plugin build in functionalities and it requires some code customization. We can offer you our paid ... syuk product full version errorClosed   wpDataTables   Updated July 13, 2018 at 9:08am   2 Most recent comment from Miloš Jovanović:HI syuk,Thank you for your purchase.Strange. Can you please take a look at our documentation where you can see how you can successfully update the plugin. You can follow this guide : 1.) Downloa ... Pete Morgan wpDataTables release notesClosed   wpDataTables   Updated July 13, 2018 at 9:06am   2 Most recent comment from Isidora Markovic:Hi Pete,Thank you for your purchase.Yes you can check our Change-log in our documentation on this link.